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View Full Version : Attention: Live Chat will be Unavailable on 7/12/14!



CM Kiwibird
07-09-2014, 06:03 PM
Hello everyone! I'm sure you all are familiar with this part of our customer support system, so we'd like to take this chance to let you know that Live Chat will be unavailable this Saturday. Our regular hours will resume on Sunday at 6:00 AM PDT.

If you're not already familiar with our Live Chat support option, Live Chat is normally available Monday through Sunday from 6:00 AM to 5:00 PM PDT. If you have any urgent support issues that you would like to address via Live Chat, please do contact us this Friday. If you happen to run into any trouble on Saturday, please be sure to use our ticketing system linked below:

https://support.trionworlds.com/app/ask

Thank you for your patience during this downtime, and as always, feel free to contact us at support@trionworlds.com as well if you run into any issues.

Big Jack Shepard
07-09-2014, 10:32 PM
I am not at all surprised.

ashenendymion
07-10-2014, 01:36 AM
So.... if we put in a support ticket on Saturday, will we have to wait a week for a response(like normal), or will it be answered the same day? I mean, if we have to wait a week, we might as well not bother reporting any issues we may or may not have over the weekend...

CM Kiwibird
07-10-2014, 01:06 PM
You can put in the support ticket if you want. I suggest keeping the reference number and using Live Chat on Sunday if it's urgent, as the results are always going to be faster with Live Chat. :o