Pulled a crate but got no weapon...support said thanks? lol

[Crack]

I pulled a 7th Legend crate (215 rep) but got no weapon, just the 3 mods. Submitted a ticket and all support did was thank me for the information and closed it as "Solved"....but but but what about my missing weapon??? lmao

[Ea Rapture]

Lol, that's funny! Wtf are you doing support .

Oh Trion, you so funny.

[Olaf]

Lol can't say I'm surprised, but this does seem even worse support than usual.

[Crack]

Lol can't say I'm surprised, but this does seem even worse support than usual.

You mean like when they gave me instructions on some changes they wanted me to make in Windows and run ping tests and attach results...umm Im on an xbox 360 console (stated in the support request AND the selecting of the xbox 360 flyout) when submitting the ticket. lol

[konstantinov]

You mean like when they gave me instructions on some changes they wanted me to make in Windows and run ping tests and attach results...umm Im on an xbox 360 console (stated in the support request AND the selecting of the xbox 360 flyout) when submitting the ticket. lol

Maybe it auto-salvaged for you. If anything I think it may have saved you a step.

[Crack]

Maybe it auto-salvaged for you. If anything I think it may have saved you a step.

Oh snap, a self learning matrix! "Ahh, he's broke every one of these down when he gets one...salvage!". lol

[WhiteStrike]

Oh snap, a self learning matrix! "Ahh, he's broke every one of these down when he gets one...salvage!". lol

Now that's a feature I'd like to see.

[J3R3MIAHS]

I have had the same thing with 2 7th legion boxes. I hope this gets fixed.

[Sir Dan]

Have you checked claims?

[Bentu]

Have you checked claims?

I was waiting for that.

[Sir Dan]

When it happened to me they gave me a box in claims.

[Hesk]

Hello Crack! I've reviewed your support ticket and confirmed that it was not handled correctly. I apologize for that, and have made sure that an update is available in your support ticket. Please review it at your convenience and respond to it if you need further assistance.

[r1p]

I pulled a 7th Legend crate (215 rep) but got no weapon, just the 3 mods. Submitted a ticket and all support did was thank me for the information and closed it as "Solved"....but but but what about my missing weapon??? lmao

The same thing happened to me a week or so ago. I didn't even bother with submitting a ticket to support because I figured that I would just get the standard "we're sorry to hear that...blah blah blah...unfortunately we can't help you...blah blah blah...we passed the info on to the dev team".

[richardkrainium]

same here mods but no gun

[konstantinov]

Hello Crack! I've reviewed your support ticket and confirmed that it was not handled correctly. I apologize for that, and have made sure that an update is available in your support ticket. Please review it at your convenience and respond to it if you need further assistance.

What's being done to ensure that problems like this will be handled properly going forward?

[Skiller115]

What's being done to ensure that problems like this will be handled properly going forward?

Absolutely nothing

[ZamboniChaos]

Absolutely nothing

Actually, whenever we run into issues like this we make sure the agent is coached regarding the mistake in question. Oversights do happen, but we certainly aren't apathetic about them!