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rita mortis
02-03-2017, 09:04 AM
I have not been receiving daily weekly rewards since the 24th of May 2016 256 days ago , I have 7 pages of tickets on this .
I get my rewards if I put in a ticket and hassle them about this but they are under the impression that you only get 5 boxes per day one for each dlc that you own , I have said right from the beginning that this is wrong and I was told that my rewards would be granted in full when the matter was resolved.
Then when I provided proof that they were giving me the wrong rewards and asked for them to be backdated I was told no they cannot do this even though I sent them the message from a senior gm telling me all rewards would be provided in full.
So from my poor arithmetic I reckon they owe me 762 keycodes , 107626 salvage , 127000 scrip , and 254 arkspikes worth 2,540,000 scrip , feeling well ripped off here , very poor customer service relations .
Hopefully I will not receive an infraction for this post like my last one

mitch00uk
02-03-2017, 09:09 AM
If for any reason they couldnt back-date they could at least allow you a code for a bits purchase. It wouldn't in anyway hurt them.

As for infraction i know first hand there given for smallest of offences . But getting one for stating the truth is going to far.

In business you honor your mistakes. Not expect joe-public to pick up the tab

Bentu
02-03-2017, 09:10 AM
You have my sympathy even though I know that's not what you want lol.

Did the senior gm give you any feedback on at least on a fix for this or have you heard from a dev?

Edit. Even though it's a month off you could pose the question for the next live stream.

Calm like a Bomb
02-03-2017, 09:12 AM
Hopefully I will not receive an infraction for this post like my last one

Probably not a good idea creating a thread on the same subject you recieved an infraction for the 1st time.
* your emotions may get the best of you.

Bentu
02-03-2017, 09:14 AM
Probably not a good idea creating a thread on the same subject you recieved an infraction for the 1st time.


It wouldn't of been the thread but some of the content but we're discussing fight club after all.

Calm like a Bomb
02-03-2017, 09:17 AM
It wouldn't of been the thread but some of the content but we're discussing fight club after all.

Yes and we all know the 1st two rules of Fight Club ;)
...also edited 1st post for clarity.

rita mortis
02-03-2017, 09:22 AM
You have my sympathy even though I know that's not what you want lol.

Did the senior gm give you any feedback on at least on a fix for this or have you heard from a dev?

Edit. Even though it's a month off you could pose the question for the next live stream.

This is the reply from the senior gm
Senior GM Link June 07, 2016 01:43
Hello,

Thank you for contacting us regarding Defiance.

I have forwarded you information to one of our engineers for review, we will provide all missing rewards when a fix can be found by our engineer. No need to provide updates for each reward missed, we will track your logins to verify the rewards.
And this is what I am now being told
Senior GM Soulwalker Saturday at 20:16
Hello,

Thank you for contacting us regarding Defiance.

I'm very sorry for any confusion that reply may have caused. That was for that specific instance, and then was updated in that ticket when we continue to award you these items. At this time, our development team is still working on a resolution, and until they can find a fix, you will need to continue reporting this every two weeks until it is resolved. At this time, there is nothing we can do about rewards you may be missing from that long ago,
Even though my problem is still unresolved

PithHelmetIrath
02-03-2017, 10:28 AM
In business you honor your mistakes. Not expect joe-public to pick up the tab

... except when it comes to this game.

But anywho... lots of luck to you getting this resolved, OP.

rita mortis
02-03-2017, 10:50 AM
... except when it comes to this game.

But anywho... lots of luck to you getting this resolved, OP.

Thank you , I need it

Menetekel
02-03-2017, 10:56 AM
Just a suggestion... might help, might not... try sending Destromathe a PM.

rita mortis
02-03-2017, 11:03 AM
Just a suggestion... might help, might not... try sending Destromathe a PM.

I have already pm'd Fasti and Destro with no reply from either of them

MasterProtector
02-03-2017, 11:07 AM
Just a suggestion... might help, might not... try sending Destromathe a PM.

its rare to receive a response. in fact months later i still havent gotten a response from fasti regarding the exl challenger i havent gotten from the donations raised.

rita mortis
02-03-2017, 11:12 AM
its rare to receive a response. in fact months later i still havent gotten a response from fasti regarding the exl challenger i havent gotten from the donations raised.

Destro seems better at replying to pm' s from what I have seen here on the forum pages

PithHelmetIrath
02-03-2017, 01:54 PM
its rare to receive a response. in fact months later i still havent gotten a response from fasti regarding the exl challenger i havent gotten from the donations raised.

Donations raised for the Extra Life event in 2016? If so... that's horrible. Sorry to hear that.

rita mortis
02-03-2017, 02:58 PM
Is this not normal for trion but , I'm sure something similar happened to Bentu and he never ever got his reward

Bentu
02-03-2017, 03:02 PM
Is this not normal for trion but , I'm sure something similar happened to Bentu and he never ever got his reward


I've not had an issue with non rewards of daily and weekly boxes like this but I've had several issues where they've said that can't help.

However on the whole my experience with customer services has been positive.

rita mortis
02-03-2017, 03:28 PM
I've not had an issue with non rewards of daily and weekly boxes like this but I've had several issues where they've said that can't help.

However on the whole my experience with customer services has been positive.

No I was speaking of the extra life rewards and not receiving them

Bentu
02-03-2017, 03:37 PM
No I was speaking of the extra life rewards and not receiving them

Oh that yes I didn't get the outfit or whatever it was for doing the lowest donation contribution thing.

I think it was a white coat, I did pm or contact someone once and got no reply and didn't chase it up after that.

MrE
02-03-2017, 06:19 PM
I have not been receiving daily weekly rewards since the 24th of May 2016 256 days ago , I have 7 pages of tickets on this .
I get my rewards if I put in a ticket and hassle them about this but they are under the impression that you only get 5 boxes per day one for each dlc that you own , I have said right from the beginning that this is wrong and I was told that my rewards would be granted in full when the matter was resolved.
Then when I provided proof that they were giving me the wrong rewards and asked for them to be backdated I was told no they cannot do this even though I sent them the message from a senior gm telling me all rewards would be provided in full.
So from my poor arithmetic I reckon they owe me 762 keycodes , 107626 salvage , 127000 scrip , and 254 arkspikes worth 2,540,000 scrip , feeling well ripped off here , very poor customer service relations .
Hopefully I will not receive an infraction for this post like my last one

at op, can you check for me that you have any of the following in your claimable items left unlcaimed, these are items without timers on them and not boosts, such as: outfits, cars, titles, episode codes boxes, dlc crates, any unopened weapon crates, if you have them claim them all on All toons, on all servers. I had the same problem for months, ticket was no help, i did this and it fixed it. it seems to be cumulative accross all toons if you have have all thses items in claims it jams up and you stop receiving daily and weekly rewards. can't guarentee this will work for you but it has for me and a few friends accounts. if you havent made extra characters i wouldn't bother making new ones to claim the items but on existing toons i would.

rita mortis
02-04-2017, 01:33 AM
at op, can you check for me that you have any of the following in your claimable items left unlcaimed, these are items without timers on them and not boosts, such as: outfits, cars, titles, episode codes boxes, dlc crates, any unopened weapon crates, if you have them claim them all on All toons, on all servers. I had the same problem for months, ticket was no help, i did this and it fixed it. it seems to be cumulative accross all toons if you have have all thses items in claims it jams up and you stop receiving daily and weekly rewards. can't guarentee this will work for you but it has for me and a few friends accounts. if you havent made extra characters i wouldn't bother making new ones to claim the items but on existing toons i would.

Yes I have a lot of stuff in claims across all my toons ,
Thank you I will try this and see if it makes any difference.
Just claimed 154 items hope this works

MrE
02-04-2017, 02:16 AM
if its cars, titles, outfits and crates and the things i listed , all the toons will have a copy even if you claim it on one toon, so you have to log into the oher toons and claim them aswell

rita mortis
02-04-2017, 02:51 AM
Yip, did that, thanks , that seems to have solved my problem now just to try and get the rewards that I'm owed

Bentu
02-04-2017, 09:13 AM
Yip, did that, thanks , that seems to have solved my problem now just to try and get the rewards that I'm owed


Yay well done and I hope you get all the crates etc you're owed and be sure to tell support how to fix it.

MrE
02-04-2017, 09:32 AM
Yay well done and I hope you get all the crates etc you're owed and be sure to tell support how to fix it.

they wont listen.

they might aswell put me on the payroll

rita mortis
02-04-2017, 10:13 AM
they wont listen.

they might aswell put me on the payroll

Lol put me down for a reference , thanks again for the help .
Yeah I think it will be a struggle to get my old rewards back I will just need to keep hassling and annoying them

Valani
02-04-2017, 10:16 AM
For this game, their Customer Service seems to be doing the total opposite of "service". Far as PMing the DEVs, they reply to whatever they feel is worthy to them (no replies to mine yet). This "cash cow" isn't grazing in their field anymore.

MasterProtector
02-04-2017, 10:22 AM
Well much to my own humor i sent in a ticket to CS regarding the exl challenger and after much jumping around to provide proof of account since for some odd reason the links to the page were not leading to the right things. finally after 3 days of continuous updates with CS i finally received a vehicle but not the right model XD.

Now i dont want this to come off the wrong way. im glad to have received something, im just laughing because in the very first part of the initial request i even inputed the listed model from the rewards page.

rita mortis
02-04-2017, 11:01 AM
Customer service in this game seems hellbent on not helping the customer but fobbing them off, it almost seems that they want to piss us off into quitting the game .
You need to fight and argue for even the simplest things

Bentu
02-04-2017, 01:27 PM
Customer service in this game seems hellbent on not helping the customer but fobbing them off, it almost seems that they want to piss us off into quitting the game .
You need to fight and argue for even the simplest things


I've said that about the whole Trion Defiance game plan for ages.
Very seldom do they seem to want the customer to be enjoying themselves and they'd much rather benefit from frustrating the customer with bad rng so they'll buy more in the hope of winning it.
I'd rather it was give the customer what they want and make them happy.

rita mortis
02-04-2017, 01:33 PM
I've said that about the whole Trion Defiance game plan for ages.
Very seldom do they seem to want the customer to be enjoying themselves and they'd much rather benefit from frustrating the customer with bad rng so they'll buy more in the hope of winning it.
I'd rather it was give the customer what they want and make them happy.

I think we would all prefer better rng and a better quality of game , I don't think trion realise just how good this game could have been if it had been managed properly

Bentu
02-04-2017, 01:51 PM
I think we would all prefer better rng and a better quality of game , I don't think trion realise just how good this game could have been if it had been managed properly

My feeling is that they just couldn't handle the success of the game and the continued investment it would require.

konstantinov
02-04-2017, 01:59 PM
When they got rid of the live chat option i knew things were going south. When support diminishes so does the product.

rita mortis
02-04-2017, 02:09 PM
That and paying off the devs that created the game

Bentu
02-04-2017, 02:16 PM
When you had the ability to report a bug through the game while in game showed they had some kind of a responsibility towards the game but when that went like live chat like kon said it shows that they'd give up.

konstantinov
02-04-2017, 03:02 PM
When you had the ability to report a bug through the game while in game showed they had some kind of a responsibility towards the game but when that went like live chat like kon said it shows that they'd give up.

It was essentially budget cuts and with monthly events it's puts people in the mindset to ~forget about problems and get ready for the next event.

MrE
02-05-2017, 03:00 AM
It was essentially budget cuts and with monthly events it's puts people in the mindset to ~forget about problems and get ready for the next event.

all these events will kill the game, i/we don't want to keep doing this and how long can they keep it up for.

I'm fine with having nothing to do ingame ( i guess aslong as there is pvp or warmaster to be done) but thats me, i find things to do, but i get the impression that a lot of the players need to have something provided to them to do or atleast that's their idea, that we need to be spoonfed events to do to keep us busy, keep us playing. the events have killed pvp, killed contracts, killed coops, killed expeditions, killed off what was left of warmaster we have shown that the game cannot be made any more difficult or we'll leave in droves, so the only challenge in terms of difficulty is expeditions that Idon't have time to do, pvp is broken beyond belief and warmaster presents no challenge as it was made so weak a long time ago and noone knows or cares because at this point we can kill it without thinking simply by waiting for more players if we are lucky enough to get anyone show up and then the rewards are not worth it, the weapons do not drop supreme and are not supremable, they say they cannot do anything with the weapons and that they cannot replace them, but they were replaced as there are Mk ii versions of them and now we had an event with the weapons that are from a paid dlc that were handed out to players and are usable by them for free, so those with dlc paid for them and everyone gets to use them, is this a good thing, probably, but still. I think warmaster or any other the other dlc need a synergy for the weapons and the warmaster needs to be made difficult again. we simply don't have any time to do anything else but the event when it comes around. you can argue that we shouldn't do the event so much, but what are we gunna do not get the weapons when they're available. If they'd only make switchable nano magazine or something available it would be of help.

MrE
02-05-2017, 03:03 AM
Customer service in this game seems hellbent on not helping the customer but fobbing them off, it almost seems that they want to piss us off into quitting the game .
You need to fight and argue for even the simplest things

"I've said that about the whole Trion Defiance game plan for ages.
Very seldom do they seem to want the customer to be enjoying themselves and they'd much rather benefit from frustrating the customer with bad rng so they'll buy more in the hope of winning it.
I'd rather it was give the customer what they want and make them happy. "

"I think we would all prefer better rng and a better quality of game , I don't think trion realise just how good this game could have been if it had been managed properly "

I know of alot of instances that made me and others think are they actally trying to make money for the game because it feels a lot like the oposite, not just in terms of cs but the choises to do certain things.

rita mortis
02-05-2017, 03:11 AM
"I've said that about the whole Trion Defiance game plan for ages.
Very seldom do they seem to want the customer to be enjoying themselves and they'd much rather benefit from frustrating the customer with bad rng so they'll buy more in the hope of winning it.
I'd rather it was give the customer what they want and make them happy. "

"I think we would all prefer better rng and a better quality of game , I don't think trion realise just how good this game could have been if it had been managed properly "

I know of alot of instances that made me and others think are they actally trying to make money for the game because it feels a lot like the oposite, not just in terms of cs but the choises to do certain things.

This sums it up exactly , more players would spend more money if they were getting value for their money and not the vendor fodder that we get just now

Lightning19
02-05-2017, 09:49 AM
Unfortunately, Trion's customer service surrounding Defiance is right on par with a dying/old product. A quick glance at Trion's home website will tell you that Trove is their new cash cow and the focus of all their efforts. Defiance is like the old beat up trade in car amongst all the new ones. The car salesman isn't going to come running out to help someone looking at the beater that they're not going to make much money off of!

As far as the game itself goes...people can complain until they're blue in the face about all the things that should be addressed ( and people have every right to do so ) but nothing is going to change...period! We will continue to get cut and paste coding for new events, weapons/synergies and the odd new item in paid lock boxes...this is for the sole purpose of generating income through minimal effort. It's working because there is and will always be people who will dump loads of money into the game for a "chance" to "get that new item". With that being said, people who spend hundreds of dollars trying to pull a new rig,weapon etc. but don't get one , should look in the mirror and ask themselves "what the heck am I doing" before screaming at Trion for the game being broken. Would you go screaming to a casino manager if you lost 40 straight hands at a blackjack table? Nah, because you would be picking yourself up off the sidewalk outside the front door!

The only thing(s) that would improve this game are :
1: addressing server issues...this won't happen because in all likelihood it would require new servers or a complete server overhaul. Let's face it...the 360 and PS3 are both on limited shelf life now anyways.
2: new content...the game is seriously lacking "things to do". This is why the events are lag fests. During events, you're lucky to get to, let alone finish an arkfall because everyone who plays the game jumps on during these events...which goes back to #1. In between events, Defiance has tumbleweeds rolling through it. Players seem to be bored to death..actually visible in game by people randomly just firing their weapons at anything and everything...in vendor locations. Or by the running around vendor areas in circles jumping from obstacle to obstacle like a caged animal runs around a cage...all because they have nothing to do. Or maybe it's just ADHD!

PVP..while some new maps or game modes might help, it isn't broken. Here, I have to say it's the players that have ruined pvp. There is and always will be people who will do anything and everything to exploit, glitch, spawn trap, aim bot and whatever else they can for "video game" bragging rights. just reading zone chat after a pvp match is enough to deter any new or non exploiting player from playing pvp. That's why pvp is dead, so to speak.

The simple solution to all these problems? If you're a paying player that doesn't feel you're getting value for your money....stop paying into it...pretty plain and simple. If the community as a whole stopped dumping money into the game, one of two things will happen...either the game gets shut down, or Trion bites the bullet and invests both time and money to improve their product. If you don't believe ( and judging by the forums, most don't) that the latter will happen, people, again, need to address their own issues of compulsively dumping money into a game that seems to continually disappoint them.

Calm like a Bomb
02-05-2017, 09:55 AM
people, again, need to address their own issues of compulsively dumping money into a game that seems to continually disappoint them.
Insanity: doing the same thing over and over again and expecting different results. Albert Einstein

MrE
02-06-2017, 01:17 PM
pvp is broken

also pvp is dead because of all the events, the events always kill pvp dead along with everything else and now we have events nonstop

r1p
02-06-2017, 03:15 PM
Unfortunately, Trion's customer service surrounding Defiance is right on par with a dying/old product. A quick glance at Trion's home website will tell you that Trove is their new cash cow and the focus of all their efforts. Defiance is like the old beat up trade in car amongst all the new ones. The car salesman isn't going to come running out to help someone looking at the beater that they're not going to make much money off of!


And while Trove on next gen looks to be their next revenue generator, getting a response to a support ticket takes just as long as it does for Defiance. Also the Trove forums are linked to your Trove game account and requires for you to have a level 3 mastery to post which sounds like a great way to cut down on spam until you try to post and discover that console accounts can't post because it only links to the PC accounts.