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View Full Version : 1000 loyalty point won feom bargain box but not received



Johnny Dbag
03-12-2017, 10:20 PM
So I received 1000 loyalty points from the bargain boxes. However since my reputation for loyalty was not up, I did not receive 1000 loyalty points. I only received 500. Pretty bummed out about this, took a pic but I don't know how to put it here on the form cause I'm not that bright. If a dev could respond to this and let me know what to do that would be sweet. I have tried to submit a ticket we shall see how that goes. But it would be awesome if this could be avoided for someone else that might receive this prize.

xvincentinx
03-12-2017, 10:23 PM
So I received 1000 loyalty points from the bargain boxes. However since my reputation for loyalty was not up, I did not receive 1000 loyalty points. I only received 500. Pretty bummed out about this, took a pic but I don't know how to put it here on the form cause I'm not that bright. If a dev could respond to this and let me know what to do that would be sweet. I have tried to submit a ticket we shall see how that goes. But it would be awesome if this could be avoided for someone else that might receive this prize.

Congrats! Have you sent a ticket to customer support yet?

To post a pic from phone, i use http://m.imgur.com . Just sign in, upload the pic, copy the link and paste it here.

Johnny Dbag
03-12-2017, 10:28 PM
Thanks, yeah just put a ticket in. Pretty stoked, trying to keep the faith they will remedy it for me.

HelpIveBeenRenamed
03-12-2017, 11:09 PM
Same thing happened to me i was at 987 loyalty and won 500 from box it auto claimed unlike the 4 or 10 loyalty boxes so i got barely any of it. I put a ticket in and await a response

Johnny Dbag
03-13-2017, 12:00 AM
Oh man, not good news. How long ago did you put in the ticket?

Bentu
03-13-2017, 03:47 AM
Well apparently loyalty is capped, not knowing your personal situation I've no idea if you're actively getting lots of loyalty but if you do and that 1000 would of put you over the cap the system might of said no you don't my son you're not having that lol.

konstantinov
03-13-2017, 05:58 AM
Thats crazy man, hope they get it sorted for ya.

theduude
03-13-2017, 06:27 AM
I may be wrong but i thought it was 500 loyalty and 2000 forge that was available from the boxes.

Johnny Dbag
03-13-2017, 08:51 AM
I tried to upload the image but just not happenin for me. If you want to see proof, pm me. I guess i need to complain about karma not dropping to get a dev's attention?

theduude
03-13-2017, 09:35 AM
Dont get me wrong, im not saying you didnt get 1000 loyalty. I remember seeing the amounts i stated above in the notes is all. Its entirely possible to 500 loyalty twice in a bundle i would assume. Hopefully you get what you showed, thats a heck of a drop to get.

Johnny Dbag
03-13-2017, 09:44 AM
Yeah, youre right, i remeber the same thing, thats why i was so shocked to see it twice. It was in the same window "500 500 loyalty" like that, and thats how it showed in the system message as well, 500 500 loyalty.

xvincentinx
03-13-2017, 09:49 AM
Yeah, youre right, i remeber the same thing, thats why i was so shocked to see it twice. It was in the same window "500 500 loyalty" like that, and thats how it showed in the system message as well, 500 500 loyalty.

So 500 hundred thousand and 500? that's a lot of loyalty lol.

Johnny Dbag
03-13-2017, 10:14 AM
Hah, that would be outstanding, bu there was a space unfortunately, not a comma lol

Johnny Dbag
03-13-2017, 11:09 AM
http://imgur.com/a/g0kwh

Hope that works

http://i.imgur.com/4AOYtF2.jpg

Or that

xvincentinx
03-13-2017, 11:21 AM
The second link works.

http://i.imgur.com/4AOYtF2.jpg

Johnny Dbag
03-13-2017, 11:31 AM
Thanks, struggling at work to get that up, lol

Destromathe
03-13-2017, 11:44 AM
Hi Johnny,

After reviewing this, it looks like this is actually a visual bug. The logs are only showing 1 loyalty reward, and if there had been multiple they would be on different lines. It looks like the amount is pulling the amount in the name, causing it to show up twice. We will check this out, and work to resolve the visual issue. However at this time, it does look like you only got the 1 500 Loyalty reward. I hope this helps to clear things up!

Johnny Dbag
03-13-2017, 11:54 AM
I was 99% expecting that, but really hoping it was not the case. Was pretty stoked to see it scroll in though....

Johnny Dbag
03-13-2017, 12:30 PM
Just sayin, i would not get my feelings hurt if you wanted to do me a solid and go ahead and award me the second 500 loyalty points, as thats a bummer of a "visual bug". You could even meet me in the middle and toss me 250, lol.

Johnny Dbag
03-13-2017, 02:33 PM
Just wondering destro, isnt it possible that it wasnt a visual bug and the system missed it? I know its a long shot and im grasping at straws here....