PDA

View Full Version : Trion Customer support..



SavageWolf
04-28-2013, 04:02 AM
Just a quick question. How long does it take them to mail us back? they said they would get back within 24 hours.... it's now been 9 days lol

Is this the norm or should i mail them again?

SSlarg
04-28-2013, 04:13 AM
Pfft forget that method use LIVE CHAT I will provide a link
simply set it for the problem you are having then click "live chat" if the browser window fails use another
I used I.E. and it failed so I went to google chrome.
all problems solved. here is the link:
https://support.trionworlds.com/app/answers/detail/a_id/478

Live Chat not available on Sundays.

PoLeo
04-28-2013, 04:16 AM
I haven't had that problem. Longest it's taken them for me was 2 or 3 days.

Strontium Dog
04-28-2013, 04:23 AM
Two tickets at 16 days never answered gave up.
Three tickets 14 days closed them myself and gave up
One ticket 9 days eventually answered because I emailed every section with same message lol
Two tickets now sitting at 4 days.

I dont think they have CSR on ticket duty just live chat. Sucks big time.