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View Full Version : A hour wait just to change my Email address?!?



radar2670
05-17-2013, 11:53 AM
This is nuts! I am current sitting @ 40th in chat queue with a hold time of 58:40 and a average customer hold time of 59:45!:mad: All I want to do is update my Email address. You cannot even do that on the website. :( Wow, unbelievable

Remag Div
05-17-2013, 11:54 AM
And posting this here will accomplish what exactly?

radar2670
05-17-2013, 12:00 PM
And posting this here will accomplish what exactly?

Allows me to vent, might inform others what they will be up against when trying to contact Support, gave me something to do while I waited, Adds my voice as another confirmation to just how bad Trion's customer service is, and to annoy you :p

Remag Div
05-17-2013, 12:03 PM
Allows me to vent, might inform others what they will be up against when trying to contact Support, gave me something to do while I waited, Adds my voice as another confirmation to just how bad Trion's customer service is, and to annoy you :p

http://cdn.gifbay.com/2012/10/mfw_someone_says_they_know_my_secret-7970.gif

radar2670
05-17-2013, 12:05 PM
http://cdn.gifbay.com/2012/10/mfw_someone_says_they_know_my_secret-7970.gif I literaly lol'ed. Thanks for the entertainment while I wait:D

Durva360
05-17-2013, 12:08 PM
Could be to help avoid the stealing of someones account? I know the last time I was on chat support I had to supply my name, date of birth, date that my account was registered as an ark hunter, and email address.

radar2670
05-17-2013, 12:11 PM
Could be to help avoid the stealing of someones account? I know the last time I was on chat support I had to supply my name, date of birth, date that my account was registered as an ark hunter, and email address.

While I understand the reasons why they want me to go thru support to change me email, it does not excuse the hour wait to do so.

A s0t
05-17-2013, 12:35 PM
an hour sweet it gonna take 2 months to change your xbox email to a new current email

radar2670
05-17-2013, 12:49 PM
an hour sweet it gonna take 2 months to change your xbox email to a new current email

Actually, it took me about 30 minutes. You just have to know where to look. It is under your Microsoft account via PC. You have what are called aliases. You create a new alias with the new email address then switch it to your primary login and delete the old alias.

It is at https://account.live.com/‎ under the Summary tab.

A s0t
05-17-2013, 12:59 PM
Actually, it took me about 30 minutes. You just have to know where to look. It is under your Microsoft account via PC. You have what are called aliases. You create a new alias with the new email address then switch it to your primary login and delete the old alias.

It is at https://account.live.com/‎ under the Summary tab.

i had to make a new email cause the i wanted to use i done goofed and made an xbox account with it. and a pop up box said yeah we don't do that on a fresh email. wait 30 days my new email is funny and inappropriate lol