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View Full Version : How long does it usually take to get a response on a support ticket



cwo
06-15-2013, 12:08 AM
Its been over a week. How much longer should i expect to wait?

Bleacher seats
06-15-2013, 12:14 AM
im wondering the same thing since i havent heard anything on a ticket i submitted on the 5th of june lol im not to mad only because of all those problems they have been dealing with about the grouping and friends list issue the last 2 weeks

GiantInMaine
06-15-2013, 12:17 AM
It took 2 or 3 weeks for me I think you're better off calling if it's really important.

dominad
06-15-2013, 03:25 AM
2 weeks still waiting :(

SebastianGomez
06-15-2013, 06:59 AM
Accidentally salvaged my legendary assassin auto fragger. Sent in a ticket on June 4th and still nothing.

siconyou
06-15-2013, 08:41 AM
Accidentally salvaged my legendary assassin auto fragger. Sent in a ticket on June 4th and still nothing.

There going to tell you to bad , im afraid. Sorry to let ya know .

siconyou
06-15-2013, 08:46 AM
2 weeks still waiting :(

A red head gamer / geek / programer , where have you been my whole life. I miss you and we dont know each other. Lol

SebastianGomez
06-15-2013, 09:16 AM
There going to tell you to bad , im afraid. Sorry to let ya know .

Hey whats up Sic, its Optimus and that is not what I wanted to hear lol other friends have done the same and gotten their items back so still got a little hope left.

siconyou
06-15-2013, 09:17 AM
Just a lil bit, not much my friend

hey u
06-15-2013, 09:21 AM
depends on your problem but I had the game take my 640 bits. hour later or so and I talked to someone and got my points refunded to me. Took a bit so have some good music handy

https://support.trionworlds.com/app/home/theme/standard/

Seemed to me like they person could bring up my in game purchases and see what was up. I did buy a package deal of like 1700 points bought 2 items had the 640 left then the game stole points. The person I talked to seemed to be able to pull up what I bought or spent and saw my left over points were gone and I got mine

Ominous
06-15-2013, 09:29 AM
Depends on the issue, my first clan issue it was like a day/two, second time 4-5 days. Also they are probably dealing with a ****ton of complaints right now, and honestly you accidentally salvaging your weapon probably is very low priority, if it's a priority at all, I'd be surprised if you got your weapon back. Lol It's not really an issue you should report with a ticket....