Printable View
ALVn: I did a live chat with an amazon rep about the order and he sent an email confirming they would refund fully for the game even though it was opened. I posted this a few pages back. Do it through the live chat and not email though to stand any sort of chance. This i think also seem to be just UK getting any luck with this approach.
i spend all day every day resolving customer's issues. What I certainly don't do is compensate customers who have decided to take time off work, or because they pre-ordered a video game and it has been delayed by the publisher. If you know of any retailer that does offer you compensation for that please tell me. I'll go book a holiday.Quote:
Originally Posted by b4l00n
Im on ipad though so i dont even know if i can get this live chat with them :/Quote:
Originally Posted by Pete
From what I have read today your 'resolving customer's issues' comes down to 'sorry for the inconveniece it has caused you' or 'contact the supplier' did I miss anything?Quote:
Originally Posted by Big Bear
Blastiel, did they not mention the fact they will accept it even though it's opened? I made sure they put that bit in writing, as yours just says in line with their T&C.
Just another reason why digital purchases are the future, also long live PC :P sorry for your troubles though.
Key line : If you would like to order the standard edition so that you can play from release date, you can certainly return it for a refund once the ultimate edition arrives.Quote:
Originally Posted by Pete
I can't play a game if I can't open it.
No time to wait on an answer,its easter weekend so the stores are gonna process early so orders need to be in if we don't want to miss launch.As much as i wanted the UE i just can't leave my money in and pull another 70 quid out my ****,i have a family to feed and bills to pay so it was one or the other and i would rather be there for launch than wait for the extra goodies.
Now if you guys could put all the digital items together and let us get a code from you that would be awesome.
Had it out with amazon live chat and this is what i got told... (was posted in another thread)
You are now connected to Teenu from Amazon.co.uk.
Me:
hi
Teenu:
Hello, my name is Teenu.
Thank you for contacting Amazon.co.uk. Could you confirm the name on your account, please?
Me:
james
Teenu:
Thank you, James.
How may I help you?
Me:
i placed a preorder for the Defiance ultimate edtion xbox360 game on the 6/3/13... received an email saying i wont be getting it on the 2/4/13 but now on the 12/4/13... supplier issues or something... but when i look at the ps3 and pc versions of the game they both state a 2/4/13 release date... please explain why im haveing to wait 10days?
Teenu:
I see that the item is released on April 12, 2013.
You will receive the order on the delivery date.
Me:
now look at the ps3 and pc versions
whens there release date?
Teenu:
Could you please give me 2 minutes while I check it for you?
Me:
ok
Teenu:
Thanks for waiting.
The release date which is listed for the xbox is incorrect and you can still expect your item on April 02, 2013.
Me:
oooooooookkkkkkkkkk... how have you come to that response?
Teenu:
I have checked with our internal team.
Me:
ok cool... any chance of an email comfirming that?
Teenu:
You can expect a dispatch confirmation email soon. I will also confirm that via email once this chat ends.
Me:
sweet, well thankyou for your help and for clearing it up for me... you have a good day :)
Teenu:
You're welcome. Is there anything else I can help you with?
Me:
nope im good ta
I got told the same thing about 4 hours ago and that then turned out to be a load of pooQuote:
Originally Posted by Darth Jimbob