Let down Bigtime By Namco Bandai

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Originally Posted by Pete

I'd do the same again and see if you get someone else. If some are doing the deal them eventually you'll chat with someone helpful.

I just ordered the SE from amazon on first class, they said they will refund the postage on the email, but didn't want to risk £6. This game could get very expensive (it better be good).

Bet the servers are laggy for 10 days

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Yeah just for the release of UE servers will be just fine :D

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Originally Posted by pricey007

Because of Easter weekend you'll have to pay another £5.99 to get it on release day. May want to check if they'll refund postage too.

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Prime Customer mate so I get it free anyway.

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Originally Posted by Thee Apothecary

no US is fine its a EU issue

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Thank you Apothecary. Im sorry for your delays ladies and gentleman. Hope to see you all ASAP.

I feel for all my fellow ark hunters!

Just ordered the SE and got the pre-order bonus code emailed through immediately. Still not got the codes from my UE ordered a long time ago.

Are we ever getting this statement from Sledge or whoever it was?

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Originally Posted by Pete

Just ordered the SE and got the pre-order bonus code emailed through immediately. Still not got the codes from my UE ordered a long time ago.

Are we ever getting this statement from Sledge or whoever it was?

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He said he's working on it. It's not a simple issue. The game comes out in a few days so give him a day or so and he might have an answer.

Concerned Team... Business Team... How about amazon do away with these teams and maybe set up a new one.....

The Pillocks who Buy enough Stock to forfill Pre-orders Team!!!!

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Originally Posted by Big Bear

i spend all day every day resolving customer's issues. What I certainly don't do is compensate customers who have decided to take time off work, or because they pre-ordered a video game and it has been delayed by the publisher. If you know of any retailer that does offer you compensation for that please tell me. I'll go book a holiday.

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you asked me to point out a company that compensates there you go its company that you work for... Shocking ain't it?

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Originally Posted by duction

You are now connected to Hari Krishna from Amazon.co.uk.
Me:Hi, i have just gotten an email from amazon stating there will be a 10 day delay on my order being sent? the deliverd date states 2nd of april still which is the correct date? which is it is what id like to know please.
Hari Krishna:Hello, my name is Hari Krishna, I'm sorry for the inconvenience caused to you with this issue.
May I have your name please?
...
Hari Krishna:The supplier didn't send the stock to Amazon as the release date was postponed.
I know how it feels when you are eagerly waiting for a product and it gets delayed.
In this case, I will remove the delivery charges as a part of good will gesture for this order.
...
Hari Krishna:please understand it entirely depends on the sole decision of the supplier.
I understand the inconvenience this situation has caused and on this occasion, I would like to give you a 5.00 GBP promotional gift certificate as a goodwill gesture, for use towards your next Amazon.co.uk order...

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also free 1st class postage lol added

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Originally Posted by b4l00n

I have noticed other post and I am going to go on live chat with amazon as soon as Sledge will post the update on the issue.
Amazon is offering alternate way of 'compensation' which is a way of ordering a standard edition and then accepting it with a full refund when UE arrives. This is for of compensation is it not? so yeah at the end of the day you do compensate in a way.

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I'm sure you'll understand that I'm not able to go into detail about what we're trying to do to help our customers just now. It may seem like splitting hairs but I wouldn't consider this compensation. I would just consider it normal Amazon customer service. We always do our best to offer alternatives for our customers when these things happen. To us that's not compensation. Just good service. Anyway I would definitely advise you to contact customer services about your pre-order and hopefully they'll arrange something for you.