Re-directed to closed thread - UE Delays

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03-28-2013, 05:19 PM
Giltec

Quote:

Originally Posted by Blastiel

As long as you got it in writing you can and will, below is the key line from the email I got them to send me to confirm I can send it back after playing it.

"I'm really sorry for any disappointment caused by the delay of your order for Defiance: Ultimate Edition (Xbox 360).

If you would like to order the standard edition so that you can play from release date, you can certainly return it for a refund once the ultimate edition arrives.

Visit our Returns Support Centre to be guided through our full policy and to obtain a printable personalised return label: "

I cut & paste the email you received earlier before sending it to Amazon and the response I got wasn't what you got, despite asking that specific question. It got to the point where I didn't want Amazon to get any more of my money unfortunately.
03-28-2013, 05:29 PM
ALVn

Just putting this on here to see if it helps anyone, this is the confirmation email about getting a refund on a broken sealed game from Amazon.co.uk

Your Account Amazon.co.uk
Message From Customer Service
Hello,

Here's a copy of the chat transcript you requested.

-------------------------------------------------------

22:49 Initial Question: Need confirmation of a chat log i received earlier explaining i would get a full refund if i send a copy of a game back after its been opened for full refund if i pay delivery charge.

22:50 Rakesh (CSA) : Thank you for contacting Amazon.co.uk. My name is Rakesh. I will look into your issue now. May I have your name please?
22:51 lonya kisielowski : Lonya Kisieloski
22:51 Rakesh (CSA) : Thank you, lonya.
22:51 lonya kisielowski : I have the previous chat log that says i can get full refund but i did not mention the seal would be broken upon return
22:51 Rakesh (CSA) : May I have the order number please?
22:52 lonya kisielowski : ORDER #204-*****
22:53 Rakesh (CSA) : Could you tell me more about your issue please?
22:54 lonya kisielowski : I was told i could receive a full refund if i return the item mentioned upon receiving my original item ordered.. But i need this to be confirm that the game im returning will be used..

22:56 lonya kisielowski is no longer connected.
22:57 Initial Question: Need confirmation of a chat log i received earlier explaining i would get a full refund if i send a copy of a game back after its been opened for full refund if i pay delivery charge.

22:59 lonya kisielowski : ?
22:59 Rakesh (CSA) : Give me a moment.
22:59 Rakesh (CSA) : Thanks for waiting.
23:00 Rakesh (CSA) : I have checked and you can return the item for a full refund.
23:00 lonya kisielowski : Even if the seal is broke as i have played the copy of the game?
23:00 lonya kisielowski : Aslong as i pay delivery charge?
23:02 Rakesh (CSA) : Okay, as our previous colleague promised, you can return the item back to us for a full refund even if the seal broken.
23:03 lonya kisielowski : Can you confirm this in an email sent to me please so that i have proof once i return the item. Thank you
23:03 Rakesh (CSA) : Sure, lonya.
23:03 Rakesh (CSA) : Is there anything else I can do for you today?
23:04 lonya kisielowski : No just email me this conversation please :) thank you
23:04 Rakesh (CSA) : You're welcome. Is there anything else I can do for you today?
23:05 lonya kisielowski : No thank you, just confirmation please
23:06 Rakesh (CSA) : Sure, lonya.
23:06 Rakesh (CSA) : It's my pleasure helping you!

Have a great day. Bye!

We hope to see you again soon! Please click the "End Chat" link to close this window.

23:06 lonya kisielowski has left the conversation.

-------------------------------------------------------

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Rakesh R.
Did I solve your problem?

Your feedback is helping us build Earth's Most Customer-Centric Company.

Amazon.co.uk

Completely useless to me now as i was unaware of the whole linking accounts nonsense which is now way i have to wait till the 12th.. :/
03-28-2013, 05:33 PM
Desidus

Quote:

Originally Posted by Pete

Just thought I'd create this to point out the fact the let down big time by namco thread has been closed with a re-direction to the sticky one started by Sledgehammer.

Just a small point, we can't very well continue our discussion if you don't open the thread........

This would have been awesome if it was actually done on purpose... (I know Im late to the conversation but I had to say that) Wish all the whine moan and b* threads would just end this way. lol.
03-28-2013, 05:44 PM
mushinwolf

Quote:

Originally Posted by Desidus

This would have been awesome if it was actually done on purpose... (I know Im late to the conversation but I had to say that) Wish all the whine moan and b* threads would just end this way. lol.

It wasnt 'whine moan and b*'...it was a thread with people asking legitimate questions about their worries for getting the game on time,if codes would work ok etc. Please dont belittle other peoples concerns, just because you 'had' to comment.
03-28-2013, 07:31 PM
Tatakai no Kami

Quote:

Originally Posted by mushinwolf

Id be happy with just a simple answer on the codes situation, no freebies needed.
Oh, and please anwser the guys from NZ's questions too :)

Because then I can stop whining about in every other thread.
03-28-2013, 07:43 PM
Tatakai no Kami

Quote:

Originally Posted by Sledgehammer70

The biggest cause for this issue is due to Customs approvals.

And what about the Australasian issue? 3 months no answer still?
03-28-2013, 08:10 PM
pricey007

Quote:

Originally Posted by mushinwolf

It wasnt 'whine moan and b*'...it was a thread with people asking legitimate questions about their worries for getting the game on time,if codes would work ok etc. Please dont belittle other peoples concerns, just because you 'had' to comment.

This guy always does I'm afraid. He's a very 'witty' fellow.
03-28-2013, 08:54 PM
I FibreOptic I

So is everyone getting the SE and then returning it once the UE releases?
03-28-2013, 09:07 PM
MacDeath

Quote:

Originally Posted by Jester

Hey folks, I'm going to leave this thread open... but I ask that you please keep your discussions contained to this thread.

Thank you. :)

Jester not only left THIS thread open. He went back and updated his closing post in the LOOOOONG thread to redirect to THIS thread. We're now official!
http://forums.defiance.com/showthrea...-Bandai/page58
03-28-2013, 09:20 PM
MacDeath

Quote:

Originally Posted by Lazy

Also: Why was there such short notice for the whole situation. I hardly call the last day to pre-order before Easter weekend a good time to announce the delay.

Here you are barking up the wrong tree mate. This was a delay in the distribution channel. You'll have to ask Amazon.co.uk why they didn't inform their customers sooner (as Amazon.de did on 23 March). You can't expect Trion to 'tattle' on one of their retail partners.

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