Originally Posted by
Muffinman
Just talked to CS, and pretty much begged for a grace period...
GM Aralyrn: Thanks for contacting Trion Worlds Customer Support. My name is GM Aralyrn. I'm happy to look into your issue for you today.
Me: Hey there, will there be a grace period for physical pre orders?
GM Aralyrn: I can certainly understand how that can be frustrating. I will be more than happy to assist you with that! In order to do so, I’m going to need to collect some information from you.
Is the e-mail on this chat linked to the account in question, or is there another e-mail related to this issue? If there is another e-mail related, may I please have that information?
Me: it shoudl be
GM Aralyrn: Great, thanks! Just a moment while I retrieve your account information.
Me: k
GM Aralyrn: Ok, how may I help you?
GM Aralyrn: Are you asking about return policy?
Me: no, I mean grace period for physical pre orders, will we be able to play when the game launches if we ordered a physical edition, or will we have to wait for it to get shipped?
Me: I have a pre order code and proof of purchase
GM Aralyrn: You should be able to receive the copy the day of release.
GM Aralyrn: Is it for XBOX or PS3?
Me: Best buy doesn't ship it out until the day of or after
Me: its for PC
Me: so ive got the patcher on my PC already
GM Aralyrn: Unfortunately, since the order is not with us, we can't help you with a grace period. However, usually when you preorder from anywhere, it arrives the day after they say they shipped.
Me: so there isn't a grace period for pre orders like you guys did with rift?
GM Aralyrn: I will double check to be certain, but I don't think there is.
GM Aralyrn: One moment while I do that.
GM Aralyrn: Yeah, unfortunately, there is not.
Me: why isn't there? I can provide my proof of purchase, and pre ordercode
GM Aralyrn: I completely understand but there is not a way for us to do that.
GM Aralyrn: Since it's a box copy we can not.
GM Aralyrn: May I assist you with anything else today?
Me: but I have proof of purchase? :P
Me: would it be possible for you to provide game access to my account for ~3 days or so so I can get in and set up my guild when the game goes live?
Me: I have been testing games with you guys since the very first Rift beta
Me: Ive tested EoN in alpha/beta, Rift SL in beta, and defiance in Alpha/beta, and i've been a subscriber to rift since launch, I think you guys can trust me
GM Aralyrn: I understand, and I know it's frustrating not being to get the first jump on the game, but we still can't give a grace period.
Me: can you connect me to someone who can then? Because I know someone can
GM Aralyrn: I have talked with our customer support lead. He was the one who informed me we do not have a grace period.
GM Aralyrn: I know it's frustrating but we do not have a grace period.
Me: I have really become dissapointed with you guys lately, something like this is essential to online game launches, you did it for Rift, why not here?
Me: So I paid more money to be able to play the game later then everyone else
GM Aralyrn: I have gone up as far as possible. I really do you want you to play our game on release, but it's just not possible because we do not have a grace period.
Me: Well that's pathetic, you guys really have gone down hill lately
GM Aralyrn: We have digital purchases of the game on our site.
GM Aralyrn: You will be able to play the game at release.
Me: could you credit me a digital purchase and revoke it a few days after launch?
GM Aralyrn: Unfortunately, no I could not.
GM Aralyrn: Is there anything else I could help you with today?
Me: nope
You have disconnected.
Just sad..
