"Login successful but this account is not entitled to play DEFIANCE."

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04-01-2013, 05:25 AM
Zehtuka

Quote:

Originally Posted by dirtyklingon

i also bought from g2play and have both preloaded and verfied with trion cs that i'm good to go.

anyways, did you verify your email in your trion account page? set up security questions?

otherwise some people are still having issues with getting access. try trion live chat support today to check on the status of your launcher access.

my guildie bought direct from trion and he has to get support because he has no access and forgot his secruity questions.

You only got one key from G2Play right?

I changed PW several times, setup security Q's, subscribed for the newsletters etc. No luck yet...
04-01-2013, 05:28 AM
dirtyklingon

Quote:

Originally Posted by Zehtuka

You only got one key from G2Play right?

I changed PW several times, setup security Q's, subscribed for the newsletters etc. No luck yet...

only steam gets 2 keys.

all other retailers get only one.

trion direct orders get no key.(purchase is automatically applied).

try trion live chat support.
04-01-2013, 05:29 AM
Jenik

Exactly the same ! :(
04-01-2013, 06:20 AM
Gaoxin

got my keys from G2Play and changing the PW worked for me. thanks guys
04-01-2013, 06:28 AM
Fisheye

Quote:

Originally Posted by Senel

change your password, it's a common fix.

Thanks alot, that fixed it for me :D
04-01-2013, 06:28 AM
Niurok

I see so the problem is that I have to pre-order and get the codes before I can even start the pre-downloading?
04-01-2013, 06:45 AM
Spuukz

Change PW works. Thx.
04-01-2013, 06:46 AM
dirtyklingon

Quote:

Originally Posted by Niurok

I see so the problem is that I have to pre-order and get the codes before I can even start the pre-downloading?

yes.

it's more liek a prepurchase though.
04-01-2013, 06:57 AM
Niurok

eh I don't care about pre-order I can wait.
04-01-2013, 07:02 AM
UssMongoose

I know this is a really stupid question :-) where do I go to reset my password. I was able to download the client but I am getting the dreaded "Login successful but this account is not entited to play DEFIANCE. Please contact Trion Worlds Support." I clicked on the forgot pw but takes me to a non-working link.
04-01-2013, 07:06 AM
dirtyklingon

Quote:

Originally Posted by UssMongoose

I know this is a really stupid question :-) where do I go to reset my password. I was able to download the client but I am getting the dreaded "Login successful but this account is not entited to play DEFIANCE. Please contact Trion Worlds Support." I clicked on the forgot pw but takes me to a non-working link.

google trion account look for the one that doesn't have support in the url. log in, go to account settings iirc. idk there's onyl a few options there really.
04-01-2013, 07:20 AM
UssMongoose

Quote:

Originally Posted by dirtyklingon

google trion account look for the one that doesn't have support in the url. log in, go to account settings iirc. idk there's onyl a few options there really.

Thank you....Do I sense another STO person :-).
04-02-2013, 12:34 AM
Legend

I'm also having this issue. Password change didn't work either. I even applied the Standard Edition code to my account, but... nothing. It won't let me download the client.
04-02-2013, 12:43 AM
Bradlah

Yeah I've changed the password on the account but something isn't right, the defiance server doesn't seem to get that ive changed the password. If i use the new password the account tells me I've input something incorrectly, if i go back to using the original password it accepts it but i still get the ineligible to play yet box.
04-02-2013, 01:50 AM
Phanny

how to fix when message says login successful account not activated for defiance etc

Hi all, I had the same problem and fixed it moments ago with a bit lof lateral thinking.

I bought the game through steam, upon opening I get the client login page and I get the message above.

So what I did was go onto the Trion web page where you access your defiance account, one of the tabe along the top says apply code, I typed in the game serial code from the steam message when opening the game into this box separately for each if you have more than one. Apply and the description appears in the list below. Once I completed this for the serials I have, I went back and re-opened the client, added email address and password, left auth code blank and hey presto I am in. Although it seems servers are not available until today 8am US time.

Cheers,

Phan
04-02-2013, 10:35 AM
Illutian

:mad:
^-pretty much sums up how I feel.

It's 1:32pm. I STILL am not authorized to play...

Quote:

2013-4-2 Defiance™ PC Steam Tier 3 Pre Order
2013-4-2 Defiance™ PC Defiance Steam Pre Order
2013-4-2 Defiance™ PC Defiance Standard Edition

WHAT.THE.F@#%.

I have tried the 'change password', tried the above leaving out the Rift Authenticator code.
04-02-2013, 10:38 AM
dirtyklingon

>verify email
>set up security questions
>sub to newsletter
04-02-2013, 10:55 AM
Plastic

Quote:

Originally Posted by Nallic

I have done so. When I try again now I get "We're sorry, but this voucher has already been redeemed".

Exact same issue I have, Also, steam gave me 3 codes not 2. I am currently number 109,621 in queue of live chat waiting for the next 9 hours to talk to someone about this issue. Think I'll take a nap, GG Trion
04-02-2013, 12:07 PM
Illutian

Quote:

Originally Posted by dirtyklingon

>verify email
>set up security questions
>sub to newsletter

Wow...so I have to sub to the newsletter just to play...that's pretty ridiculous.
(Because now I can login after subbing to the newsletter. Apologize for not saying that I've been with Trion since RIFT beta. Thus, have a verified email and security questions. :P)
04-02-2013, 12:09 PM
Krimz

Quote:

Originally Posted by Phanny

Hi all, I had the same problem and fixed it moments ago with a bit lof lateral thinking.

I bought the game through steam, upon opening I get the client login page and I get the message above.

So what I did was go onto the Trion web page where you access your defiance account, one of the tabe along the top says apply code, I typed in the game serial code from the steam message when opening the game into this box separately for each if you have more than one. Apply and the description appears in the list below. Once I completed this for the serials I have, I went back and re-opened the client, added email address and password, left auth code blank and hey presto I am in. Although it seems servers are not available until today 8am US time.

Cheers,

Phan

Thanks Phan! It worked flawlessly for me :)
04-02-2013, 12:10 PM
stefanw1337

Live chat gives 500 internal server error, then what? I'm screwed, right?
04-02-2013, 12:14 PM
dirtyklingon

Quote:

Originally Posted by Illutian

Wow...so I have to sub to the newsletter just to play...that's pretty ridiculous.
(Because now I can login after subbing to the newsletter. Apologize for not saying that I've been with Trion since RIFT beta. Thus, have a verified email and security questions. :P)

it just happens to work for some people.
04-02-2013, 12:56 PM
umKthcbye

Ok those who got the game with Steam, do the following, it's not a password issue since the account is recognized.

Go to Steam, Library, right click Defiance, View CD Key.

Go to Trion https://rift.trionworlds.com/
and log in, go to Apply Code. Paste the CD Key code you have from steam into the code box and apply them.
You should now be able to log in and download the new patch for the game and play.

This is the fix I used and figured out without google.
Enjoy.
04-04-2013, 04:56 AM
msump99

Just a heads up, I was having the CD key problems with steam like some of you, rattled my brain forever to try and fix it, missed a crucial thing: MAKE SURE THE CD KEY CODE IS IN ALL CAPS. Pretty damn lame if I say so myself

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