Trion: Are you f'ing kidding me?
So... After 3 months of "wait for it... wait for it..." and then an additional almost 8 hours wait after all other platforms have gone live with DLC1 I log on to the game on my PS3 & download what looks to be a large and promising patch full of new experiences, additional fun opportunities & the cool little add-ons I was promised in the overly long awaited Castithan DLC...
And then the game loads up and I see an option to buy the DLC. "Already did that" I think and right before I go to select my character my eye catches the top news feed... The paid content of the DLC is not working? Are you f'ing kidding me Trion? All that time with delays and postponements & then the overly rediculous wait time to "get it fixed" and we get shafted? Seriously? And to top it off, you display a banner on the character select screen that is an ad to buy the DLC right above the news that the DLC doesn't even work properly? And you can do this with a straight face?
I'm not known for flame posts. In fact I am a very patient person, and have given the benefit of the doubt to Trion many times over the past few months. But this... This goes far & beyond an epic fail. This is just a travesty compounded with utter ineptitude. You need to deal w/ this & you need to do it soon. I thought the restructuring would help but seriously? This mistake could have been made by 6 of the Wicked Witches' flying monkeys programming in a Singapore sweat shop on an old Radio Shack Tandy...
I seriously hope you plan on recouping the PS3 player base with something. I am sure many are beyond fed up and you're going to need to find some way to keep those who are sticking around... I would say I was surprised but honestly... I am not. This is coming from a paying customer who up to this point has been a staunch supporter of the game: get your act together or find a different industry. This goes beyond horrible customer service, in-game bugs, inactive customer support, et. all... This is by far infringing on your customers in terms of money. Service should be rendered for services purchased. Get it together...