Not very encouraging for new players
So I just yesterday signed up for a trial account. I've been updating since 1800hrs yesterday and it's now 1200hrs today. That's 18 hours of a 72 hour trial period simply in trying to get into the game. The download rate keeps dropping down to 3mbs and it currently is showing over an hour before this is supposed to be done. So there's at least 19 hours of a 72 hour trial (if it all downloaded and patches correctly and I don't have to do it again as is fairly typical with online games.)
Then to put the icing on the cake of new users not welcome I wanted to post this into the Bugs and Issues section of the forums and I get the message that it's not accepting new threads. This leads me to thinking that the developers, or at least those in charge of the forums, don't want to receive any feedback from the players.
Nothing kills an mmo like bad customer service, and this one might have killed it's self for me before I even spend a penny.