Digital Deluxe edition items

I pre-ordered the Deluxe Edition.
I have been able to claim all pre-order items.
Of the Deluxe Edition items, I have only been able to claim the Dodge Challenger RT car (NO color option).

No Ark Infiltrator outfit.
No "Hydra" rocket launcher.
No rare sentinel shield.
No +5 inventory slots.
No 30-day XP/script boosts.
No in-game Badlands Drifter title

Game is still fun...but still want these items since I paid for them...patiently waiting.

Has there been any word or response on this? I have had a ticket in since this morning and I have not gotten any responses either. Has anyone had their tickets answered, heard a response in another thread, etc?

I put a ticket in about 19-20 hours ago. No response yet.

I've been sitting in the Live Chat queue for around 8-10 hours total today just trying to get this resolved. The agent tried several times the first time I was able to get through but the server went down for that stability update...ended up waiting another 4-5 hours now and still in queue...of course, it's past their work hours so we'll see what happens.

I'd be insanely pissed by this point, but at least I can play unlike some of the others, so there's that at least...

:Edit: And fixed! Just had to wait in the live chat queue all day.

I was also able to get the pre-order items, just not the Digital Deluxe items. Not QQ'ing, just adding my name to the list.

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Originally Posted by Frostlight

I've been sitting in the Live Chat queue for around 8-10 hours total today just trying to get this resolved. The agent tried several times the first time I was able to get through but the server went down for that stability update...ended up waiting another 4-5 hours now and still in queue...of course, it's past their work hours so we'll see what happens.

I'd be insanely pissed by this point, but at least I can play unlike some of the others, so there's that at least...

:Edit: And fixed! Just had to wait in the live chat queue all day.

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Youre lucky. I did the same both in game and in live chat - had a GM tell me I'm now flagged to get my Deluxe items.

Not appearing still :/

I also see that the issue with people's deluxe items/pre-order items did not appear on the patch notes for the recent downtime. I hope this is resolved soon. At least they doing something with the arkfalls and ammo.

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Originally Posted by Ironpiper

I was also able to get the pre-order items, just not the Digital Deluxe items. Not QQ'ing, just adding my name to the list.

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Youre not qq'ing. You paid approximately $40 extra for that stuff. You have a right to raise awareness on this issue.

Mine did not show up in the in-game store either to claim... :(

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Originally Posted by killianf

I ordered through Trion and i have all my digital pre-order and Ego rewards but I DO NOT have my digital Deluxe items. Anyone else having this issue?

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Same and all I get from the helpful community id to check items clain like I am ******ed or something... seriously still waiting for an official word on this because I would like the stuff I paid for lol (fyi IT IS NOT IN Item claim) But aside from that I love the game end exploring it so far.

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Originally Posted by Yuushiden

I pre-ordered the Deluxe Edition.
I have been able to claim all pre-order items.
Of the Deluxe Edition items, I have only been able to claim the Dodge Challenger RT car (NO color option).

No Ark Infiltrator outfit.
No "Hydra" rocket launcher.
No rare sentinel shield.
No +5 inventory slots.
No 30-day XP/script boosts.
No in-game Badlands Drifter title

Game is still fun...but still want these items since I paid for them...patiently waiting.

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Same here.