A Q&A on why your servers might or might not be up right now

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Originally Posted by Munx

Quite honestly, I belive there should be a wipe before offical launch, not because I care that people progressed in game, but because I and I am sure others, want a fair chance at claiming the names we wanted.

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Considering that the GM said that this definitely wasn't a soft launch, I'd think that a wipe was implied.

Any official word on why some of us can't claim our digital deluxe upgrade items. It registered the code fine on my account and my other pre-order/arkfall code items were available, just not the items from the digital deluxe upgrade.

All he implied was that people who played now might lose progress, which would be to data errors, etc.

That he sais we can catch up also implies that there are no plans to wipe, as there would be no need to catch up if there is a wipe.

On a diffrent note, he should stop implying stuff, give us some facts.

I'm pretty sure this is the only AAA MMO in a number of years to offer pre-orders and digital editions, with out allowing players to sign in with their pre-order codes with some sort of limited grace period attached.

I don't really get it.

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Originally Posted by Munx

Quite honestly, I belive there should be a wipe before offical launch, not because I care that people progressed in game, but because I and I am sure others, want a fair chance at claiming the names we wanted.

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I couldn't agree more. My girlfriend lost her character's name due to this non-scheduled early start. We made plans to be ready for this by midnight EST. Sadly, servers came up without notice.

I am loving this Q&A :D Thanks for the info guys! :)

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Originally Posted by Halloween

I couldn't agree more. My girlfriend lost her character's name due to this non-scheduled early start. We made plans to be ready for this by midnight EST. Sadly, servers came up with no notice.

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so your whole gaming experience is gone now because someone has taken your name? what would of happen at midnight when you got home and someone already had it?

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Originally Posted by Halloween

My girlfriend lost her name.

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I've seen this movie.....You have to kill the fat witch to get her name back.....The paper dragon boy will help you.

I just got back from Gamestop and they refunded me my $478 of money I had paid to buy 3x Exclusive Gamestop Collector Editions of the game. I won't, at least at this time or anytime in the foreseable future, be playing. To some this may seem like an extreme reaction to what in the long term represents 12-24 hours of lost time. So be it if that is your reaction. My only recourse to this sort of poor management and service on Trion's part is with my wallet. And then there is the character's names. And then there is the principal of the matter.

There are many many choices out there as to what game I spend my time and money. A simple pre-load using a key my retailer gives me and a grace period of 3 days (like every other MMO does for people who buy collector's editions do) would have solved this. And to think you provide the worst service to the very people that pay the most for your products. How ironic.

Is there a Server Status page we can check to see if our preferred server is up/down/etc?