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A Q&A on why your servers might or might not be up right now

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  • 04-02-2013, 01:42 AM
    Chappy
    you will also need the CD KEY to login, if you have a physical copy or digital you may have to wait for launch. I ordered from steam, my cd key was available after i bought it.
  • 04-02-2013, 01:49 AM
    Newsin
    Quote:

    Originally Posted by Shadewolfe View Post
    You know what? If all you are going to do is piss, moan, and complain about not getting served everything on a silver platter; you can stay the hell out of my game and off my server. I will not miss you, and neither will anyone else with a modicum of human decency and common sense.

    Common sense says: "Learn from other companies mistakes in the past, offer a grace period so you dont have be flamed for not letting everyone have the same opportunity to log in." Thats what common sense says. But like I said in another post. It really doesn't matter, I could have logged in today and waited in hour long ques or hit a brick wall with bugged story missions, maybe even of crashed a couple of times and have to wait again in a queue.

    What most people are angry about are gaming TAGs and personally rightfully so. People were able to get in and reserve what was needed to get their names and those that didnt got shafted it is what it is. Its Principle, dont get why people have such a hard time understanding that. I paid 100.00 for a game that I was supposed to be able to play at 9PM PST. Many people will not get their games tomorrow and not be able to play. Of course people will be upset.
  • 04-02-2013, 02:21 AM
    Chappy
    The people not getting their games should take that up with the companys they pre-ordered with. Trion made the game, not the disks, they did not fill orders for amazon, gamestop, etc. i doubt they are even able to touch the servers sending out the digital copy of the game. Ok that last one was a long shot, but anything is possible. On the name thing, yeah i can understand people being mad. i have used the same few names in every game i play. Neither of which are rare, so the chances of you getting that common name are slim to none, if you have a rare name you dreamt up one day while playing with your carebears, i doubt highly someone has taken it. Everyone just needs to calm down and act like adults.
  • 04-02-2013, 02:54 AM
    Night Hawke
    Quote:

    Originally Posted by Chappy View Post
    The people not getting their games should take that up with the companys they pre-ordered with. Trion made the game, not the disks, they did not fill orders for amazon, gamestop, etc. i doubt they are even able to touch the servers sending out the digital copy of the game. Ok that last one was a long shot, but anything is possible. On the name thing, yeah i can understand people being mad. i have used the same few names in every game i play. Neither of which are rare, so the chances of you getting that common name are slim to none, if you have a rare name you dreamt up one day while playing with your carebears, i doubt highly someone has taken it. Everyone just needs to calm down and act like adults.

    I have a question about your post,

    Trion sets the release date at April 2nd.
    Trion informs the retailers that they cannot under any circumstances release the product before the hard release date.
    Trion decides their will be no grace period for those buying from retailers.
    Trion then launches their servers before the hard release date
    Trion then allows digital download customers to access the servers.
    Retailers still can't under any circumstances release the product before the hard release date.
    people who bought from retailers scream they got screwed.

    But somehow this is the retailers fault.... how exactly are the retailers supposed to fix this? the only thing they could do is give out the product before the release date, but TRION won't let them.

    How do you propose screaming at the retailers will fix this problem?

    Seems to me that Trion made this problem.
  • 04-02-2013, 03:52 AM
    Chappy
    Quote:

    Originally Posted by Night Hawke View Post
    I have a question about your post,

    Trion sets the release date at April 2nd.
    Trion informs the retailers that they cannot under any circumstances release the product before the hard release date.
    Trion decides their will be no grace period for those buying from retailers.
    Trion then launches their servers before the hard release date
    Trion then allows digital download customers to access the servers.
    Retailers still can't under any circumstances release the product before the hard release date.
    people who bought from retailers scream they got screwed.

    But somehow this is the retailers fault.... how exactly are the retailers supposed to fix this? the only thing they could do is give out the product before the release date, but TRION won't let them.

    How do you propose screaming at the retailers will fix this problem?

    Seems to me that Trion made this problem.

    Good point, but i was referring to customers who are having the hard copys shipped to them and will not recieve them today in direct reply to "Many people will not get their games tomorrow and not be able to play. Of course people will be upset."
  • 04-02-2013, 04:38 AM
    JohnMcClane
    Delivery problems are normally dodged by grace periods its been asked but never answered .
    Why is there no grace period at all ?
  • 04-02-2013, 04:45 AM
    Xtheoneandonly
    Quote:

    Originally Posted by Halt View Post
    You are a hero.

    Honestly, I was starting to think that nobody was going to catch on...
  • 04-02-2013, 04:50 AM
    Chappy
    Quote:

    Originally Posted by JohnMcClane View Post
    Delivery problems are normally dodged by grace periods its been asked but never answered .
    Why is there no grace period at all ?

    Day 1 server load? Simply doesnt care? The gods are punishing you for wanted a physical copy? Who knows, not every game does it, a few have and now everyone has grown to expect it. To be honest i'd rather not have it, 4+ hour queue times during SWTOR early access turned me off to the whole early access crap, by the time you actually get in and get going you dont get much of a headstart and the box is sitting on your door step
  • 04-02-2013, 07:16 AM
    Tickturd
    Quote:

    Originally Posted by Chappy View Post
    I'm sitting here at work, about to fall asleep. Played the game for a few hours today, i can tell you there really isnt alot of people who got in..i might have saw 100 in the 8 hours i played, so rest assured there is a good chance your gamer names are safe. Working customer service i am not surprised at all by the amount of worthless complaining going on and calls for refunds!!! Act like adults, so some people got to test server load before you, so what. I'm sure you really wanted to see a main line quest bug out for half the people so you cant progress the story line quests. That's about all you missed. So take a midol and grow up.

    Thank you, I too got lucky enough to get in after work yesterday. Was completely caught off guard when the character creation screen loaded, I darn near soaked myself in excitement. Played for nearly 9 hours before going to bed. I'm sorry to hear that most people are still waiting but that's life, get used to it.
  • 04-02-2013, 07:20 AM
    Tickturd
    Seems that ordering from a separate retailer is not always the best route.
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