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A Q&A on why your servers might or might not be up right now

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  • 04-02-2013, 01:42 AM
    Chappy
    you will also need the CD KEY to login, if you have a physical copy or digital you may have to wait for launch. I ordered from steam, my cd key was available after i bought it.
  • 04-02-2013, 01:49 AM
    Newsin
    Quote:

    Originally Posted by Shadewolfe View Post
    You know what? If all you are going to do is piss, moan, and complain about not getting served everything on a silver platter; you can stay the hell out of my game and off my server. I will not miss you, and neither will anyone else with a modicum of human decency and common sense.

    Common sense says: "Learn from other companies mistakes in the past, offer a grace period so you dont have be flamed for not letting everyone have the same opportunity to log in." Thats what common sense says. But like I said in another post. It really doesn't matter, I could have logged in today and waited in hour long ques or hit a brick wall with bugged story missions, maybe even of crashed a couple of times and have to wait again in a queue.

    What most people are angry about are gaming TAGs and personally rightfully so. People were able to get in and reserve what was needed to get their names and those that didnt got shafted it is what it is. Its Principle, dont get why people have such a hard time understanding that. I paid 100.00 for a game that I was supposed to be able to play at 9PM PST. Many people will not get their games tomorrow and not be able to play. Of course people will be upset.
  • 04-02-2013, 02:21 AM
    Chappy
    The people not getting their games should take that up with the companys they pre-ordered with. Trion made the game, not the disks, they did not fill orders for amazon, gamestop, etc. i doubt they are even able to touch the servers sending out the digital copy of the game. Ok that last one was a long shot, but anything is possible. On the name thing, yeah i can understand people being mad. i have used the same few names in every game i play. Neither of which are rare, so the chances of you getting that common name are slim to none, if you have a rare name you dreamt up one day while playing with your carebears, i doubt highly someone has taken it. Everyone just needs to calm down and act like adults.
  • 04-02-2013, 02:54 AM
    Night Hawke
    Quote:

    Originally Posted by Chappy View Post
    The people not getting their games should take that up with the companys they pre-ordered with. Trion made the game, not the disks, they did not fill orders for amazon, gamestop, etc. i doubt they are even able to touch the servers sending out the digital copy of the game. Ok that last one was a long shot, but anything is possible. On the name thing, yeah i can understand people being mad. i have used the same few names in every game i play. Neither of which are rare, so the chances of you getting that common name are slim to none, if you have a rare name you dreamt up one day while playing with your carebears, i doubt highly someone has taken it. Everyone just needs to calm down and act like adults.

    I have a question about your post,

    Trion sets the release date at April 2nd.
    Trion informs the retailers that they cannot under any circumstances release the product before the hard release date.
    Trion decides their will be no grace period for those buying from retailers.
    Trion then launches their servers before the hard release date
    Trion then allows digital download customers to access the servers.
    Retailers still can't under any circumstances release the product before the hard release date.
    people who bought from retailers scream they got screwed.

    But somehow this is the retailers fault.... how exactly are the retailers supposed to fix this? the only thing they could do is give out the product before the release date, but TRION won't let them.

    How do you propose screaming at the retailers will fix this problem?

    Seems to me that Trion made this problem.
  • 04-02-2013, 03:52 AM
    Chappy
    Quote:

    Originally Posted by Night Hawke View Post
    I have a question about your post,

    Trion sets the release date at April 2nd.
    Trion informs the retailers that they cannot under any circumstances release the product before the hard release date.
    Trion decides their will be no grace period for those buying from retailers.
    Trion then launches their servers before the hard release date
    Trion then allows digital download customers to access the servers.
    Retailers still can't under any circumstances release the product before the hard release date.
    people who bought from retailers scream they got screwed.

    But somehow this is the retailers fault.... how exactly are the retailers supposed to fix this? the only thing they could do is give out the product before the release date, but TRION won't let them.

    How do you propose screaming at the retailers will fix this problem?

    Seems to me that Trion made this problem.

    Good point, but i was referring to customers who are having the hard copys shipped to them and will not recieve them today in direct reply to "Many people will not get their games tomorrow and not be able to play. Of course people will be upset."
  • 04-02-2013, 04:38 AM
    JohnMcClane
    Delivery problems are normally dodged by grace periods its been asked but never answered .
    Why is there no grace period at all ?
  • 04-02-2013, 04:45 AM
    Xtheoneandonly
    Quote:

    Originally Posted by Halt View Post
    You are a hero.

    Honestly, I was starting to think that nobody was going to catch on...
  • 04-02-2013, 04:50 AM
    Chappy
    Quote:

    Originally Posted by JohnMcClane View Post
    Delivery problems are normally dodged by grace periods its been asked but never answered .
    Why is there no grace period at all ?

    Day 1 server load? Simply doesnt care? The gods are punishing you for wanted a physical copy? Who knows, not every game does it, a few have and now everyone has grown to expect it. To be honest i'd rather not have it, 4+ hour queue times during SWTOR early access turned me off to the whole early access crap, by the time you actually get in and get going you dont get much of a headstart and the box is sitting on your door step
  • 04-02-2013, 07:16 AM
    Tickturd
    Quote:

    Originally Posted by Chappy View Post
    I'm sitting here at work, about to fall asleep. Played the game for a few hours today, i can tell you there really isnt alot of people who got in..i might have saw 100 in the 8 hours i played, so rest assured there is a good chance your gamer names are safe. Working customer service i am not surprised at all by the amount of worthless complaining going on and calls for refunds!!! Act like adults, so some people got to test server load before you, so what. I'm sure you really wanted to see a main line quest bug out for half the people so you cant progress the story line quests. That's about all you missed. So take a midol and grow up.

    Thank you, I too got lucky enough to get in after work yesterday. Was completely caught off guard when the character creation screen loaded, I darn near soaked myself in excitement. Played for nearly 9 hours before going to bed. I'm sorry to hear that most people are still waiting but that's life, get used to it.
  • 04-02-2013, 07:20 AM
    Tickturd
    Seems that ordering from a separate retailer is not always the best route.
  • 04-02-2013, 07:25 AM
    Alyn
    Hey folks,

    Just dropping in a reminder to ensure your posts are on topic, civil and constructive.

    Thanks!
  • 04-02-2013, 08:17 AM
    Halloween
    Quote:

    Originally Posted by Oveur View Post
    and that you will have no problem gaining a couple of hours on the couple of thousands that went in early, at risk of losing all their progress.

    Quote:

    Originally Posted by Smauzt View Post
    It would only be fair for people who got in earlier to lose their progress..

    Still waiting on this very thing.
  • 04-02-2013, 08:58 AM
    Archangel
    Got in! game is fun, just like alpha but better! Why? Because its the real game!!!!!
  • 04-02-2013, 09:14 AM
    IGears
    Quote:

    Originally Posted by Halloween View Post
    Still waiting on this very thing.

    Re-read what he said. he that the people who got on early were at risk of losing progress, never said that they will lose progress.
  • 04-02-2013, 09:20 AM
    CityFlex
    Any ideas about what time this is going to be done ?
  • 04-02-2013, 09:51 AM
    Baine
    Quote:

    Originally Posted by Halloween View Post
    This exactly. We've been studying the lore for quite a while, and both of us have stories written up for both of our characters. A change of name(s) in this is just a punch in the face. If I pre-order a game, I plan to play it on its release date, not before.



    I'll never understand at all how players can take a whole 10 seconds to create a character in a game, without giving any thought to the names they apply to these beings.

    Maybe you can write it into the story that you were in stasis for 2 days, and bandits stole your identities and forced you to take new ones. lawl.
  • 04-02-2013, 09:53 AM
    Baine
    Well launch may not have gone as everyone had hoped, but if it keeps some whiny self entitled babies from playing the game, then good riddance.
  • 04-07-2013, 06:28 PM
    mitthrawnuruodo86
    For those playing on Steam having this problem like I did:

    I opened the Defiance launcher, and clicked the 'Account' button at the bottom to open the Account Management web page
    https://defiance.trionworlds.com/acc...ut.action?dd=1

    I then clicked on the 'Apply Code'

    I then opened my Steam games library and launched Defiance from there. The first screen to come up was the little Steam screen containing CD-Keys.

    I copied each of them and pasted them in the 'Apply Code' section in Account Management and applied these codes to my Trion account manually.

    After this, Defiance launcher login worked normally.

    Hope this helps
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