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Worst launch ever! Hey Trion. Really no Customer Service for opening of your game

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  • 04-01-2013, 06:28 PM
    Airwolf3169
    Worst launch ever! Hey Trion. Really no Customer Service for opening of your game
    OMG how can a game be launched and have no customer service available. I paid 140 dollars the game is going and /I'm going too be forced to wait till 8 am tomorrow to play. And you would think that there would be another way to get your security passwords other than chatting with a live person. you figured that maybe they should have set it up so they could be E-mailed to your Email address that is connected to your account.
  • 04-01-2013, 06:30 PM
    iBones
    In all seriousness...technically...the game hasn't LAUNCHED, per say. It seems that this may in fact be the final "testing" period. In which case...calm the fork down.
  • 04-01-2013, 06:32 PM
    V4NGUARD
    Diablo 3 and SimCity would like to have a word with you..
  • 04-01-2013, 06:32 PM
    Airwolf3169
    Quote:

    Originally Posted by iBones View Post
    In all seriousness...technically...the game hasn't LAUNCHED, per say. It seems that this may in fact be the final "testing" period. In which case...calm the fork down.


    The game has launched. I was watching some one live on Twich.TV playing the game. So the game is live
  • 04-01-2013, 06:33 PM
    Lemon King
    1: The game has not offically launched.
    2: They're letting in a limited number of players to test the servers before midnight EST (when it launches).
    3: Seriously calm down.
    4: Read This - http://forums.defiance.com/showthrea...e-up-right-now
  • 04-01-2013, 06:33 PM
    Nelob
    new to mmo's? launches are always hectic.

    and it's more of a test launch.
  • 04-01-2013, 06:33 PM
    fishboy11
    the game is not technically live yet, theres a sticky that says the servers are in test mode and can be brought down at any time and there may be patches before launch, they are opening them early to stress test them and fix any bugs so that they are stable for launch.
  • 04-01-2013, 06:34 PM
    Embril
    Well, the patcher says, "Welcome to Defiance! The game has not launched yet, we look forward to having you join us on April 2nd at 8am."

    Despite the threads, the game hasn't launched yet so I wouldn't be too indignant at this point.
  • 04-01-2013, 06:35 PM
    rathb18
    Wow people actually contact customer service for a stupid game? What has this world come to. Also the games not even out so why would they have a CS right now anyways?? And by security password i'm assuming your meaning the stupid questions like "who was your fav teacher"? If so just try resetting your password since that usually works on most sites or maybe using one's that you might actually remember.
  • 04-01-2013, 06:36 PM
    iBones
    Quote:

    Originally Posted by Airwolf3169 View Post
    The game has launched. I was watching some one live on Twich.TV playing the game. So the game is live

    Does not translate to Launch. The game may be live, but as others have said, there is possibility of wipe, most are locked out, patch speeds are horrendous, and LAUNCH is still scheduled for midnight EST.
  • 04-01-2013, 06:36 PM
    adrift4ever
    You didn't try to play Simcity I guess. That game is just broken. Launch was one of the worst in video gaming history.
  • 04-01-2013, 06:37 PM
    brau0303
    Uh, the game offically launches April 2nd the person that was streaming has nothing to do with any official launch, Trion is likely getting all the resources prepped for tomorrow and some people have been able to get on and play, this is not uncommon for a major go live. Just sayin..

    Cheers
    BR
  • 04-01-2013, 06:37 PM
    Aeroflex
    Like one of the devs said , this is what they would calla soft launch , and then indicated tot est the servers and tweak it out a bit , something along them lines so they can have a smooth launch how ever there have been a few issues which if they allowed every one in atm it would be a **** storm of complaints that they would rather patch before the official launch , kudos to trion worlds for trying to buffer a smooth launch ::)
  • 04-01-2013, 06:41 PM
    Airwolf3169
    ok gang. your right. Calming down. I so just want to play this game.
  • 04-01-2013, 06:45 PM
    iBones
    Cheers to that...
    I'm still patching -.-
  • 04-01-2013, 06:47 PM
    brau0303
    Airwolf, it's an awesome game and well worth the wait!!
  • 04-01-2013, 06:50 PM
    Darqy
    actually this is the SMARTEST launch ever! Not flooding servers with people from all sources. Go you bed! you're drunk! :D
  • 04-01-2013, 06:55 PM
    Woody92
    Cool...a QQ thread on launch day? What are the odds?
  • 04-01-2013, 06:58 PM
    Volkon
    At least you can log in. I'm being told that the game I downloaded directly from Trion online (Digi-deluxe) is not entitled to play Defiance. I like to think that my $100 should give me at least something resembling access to the game. I downloaded a standard version for my son and that's working fine... logged in, patched etc. Makes me sad.
  • 04-01-2013, 07:29 PM
    Pipda
    Quote:

    Originally Posted by rathb18 View Post
    Wow people actually contact customer service for a stupid game? What has this world come to.

    Ya may not want to say stuff like that when your sig is an advertisement for another product, free or not. Sort of gives off a bad impression.

    Anywho's Trion normally has great CS. But what the OP is referring too is not an issue with his DEFIANCE account but with his TRION WORLDS account. The same account he would use to play Rift. So this issue would have existed any time up to this point and well yea...maybe should have been addressed earlier.
  • 04-01-2013, 07:31 PM
    Valethar
    Quote:

    Originally Posted by Airwolf3169 View Post
    OMG how can a game be launched and have no customer service available. I paid 140 dollars the game is going and /I'm going too be forced to wait till 8 am tomorrow to play. And you would think that there would be another way to get your security passwords other than chatting with a live person. you figured that maybe they should have set it up so they could be E-mailed to your Email address that is connected to your account.

    Dude, the game doesn't officially launch for another hour and a half. You still have time to make it to the pharmacy for the valium prescription if you hurry.
  • 04-01-2013, 07:32 PM
    Zioralsa
    Quote:

    Originally Posted by Volkon View Post
    At least you can log in. I'm being told that the game I downloaded directly from Trion online (Digi-deluxe) is not entitled to play Defiance. I like to think that my $100 should give me at least something resembling access to the game. I downloaded a standard version for my son and that's working fine... logged in, patched etc. Makes me sad.

    Have him log into his account on your PC. Download and patch the game. Then just log in with your account after the launch. /win
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