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WTF Not Entitled to Play? Ya another person with this problem..

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  • 04-02-2013, 12:35 AM
    Tuscarora
    Maybe this is the plan to bail our Cyprus LOL!
  • 04-02-2013, 12:36 AM
    shawntophat
    i had same prob i download client from trion and had same message pop up.. did password change,apply code still didnt work , i bought game threw steam and waited for install to show up and finally did when i click to install ..click on new icon and type username/ password it work and now installing game....if this helps anybody..but still cant play till 8am >.<
  • 04-02-2013, 12:37 AM
    GarfrostPAX
    Quote:

    Originally Posted by shawntophat View Post
    i had same prob i download client from trion and had same message pop up.. did password change,apply code still didnt work , i bought game threw steam and waited for install to show up and finally did when i click to install ..click on new icon and type username/ password it work and now installing game....if this helps anybody..but still cant play till 8am >.<

    That launcher note is outdated, actually. It should have been up for at least an hour or two officially. :] (the 8am message has been said to be incorrect several times)
  • 04-02-2013, 12:40 AM
    Enoch
    Quote:

    Originally Posted by Moko View Post
    damn after changing my password it said that my password is invalid.. :(
    using old pass would give the successful but not entitled message

    When you change your password log out of your Trion account on their website. Log back in again with your new password, then try.

    This fixed it for me.
  • 04-02-2013, 12:41 AM
    Moko
    Quote:

    Originally Posted by Enoch View Post
    OK I just fixed mine myself.

    Here is what I done.

    1. Made sure I applied my activation Code that comes with my box
    2. I reset my password.
    3. THEN logged out of my account on the Trion website.
    4. Logged back into my account on the website.
    5. Finally I opened the defiance.exe file and was able to begin patching.

    It didn't work for me, after logging out of the website it won't log me back in with new password :<
  • 04-02-2013, 12:43 AM
    Enoch
    Quote:

    Originally Posted by Moko View Post
    It didn't work for me, after logging out of the website it won't log me back in with new password :<

    Open the game client (defiance.exe)

    Then click on "forgot Password". try changing it that way, then repeat what I told you.
  • 04-02-2013, 12:45 AM
    MacDeath
    Quote:

    Originally Posted by Enoch View Post
    When you change your password log out of your Trion account on their website. Log back in again with your new password, then try.

    This fixed it for me.

    Trion's internal systems are getting hammered today. It can take some time before the new password gets registered, maybe up to 30 minutes.
  • 04-02-2013, 12:45 AM
    Psychometrics
    Quote:

    Originally Posted by GarfrostPAX View Post
    In most cases THEY can not resolve it. As again, most people have only entered their Pre-Order key, as far as I can gather.

    And trust me, the last thing your Management team is worried about on a Launch day is a few people not being able to log on. It's the thousands clogging up and nearly crashing your servers that worry you. Harsh as that sounds.

    2013-4-2 Defiance™ PC Steam Tier 3 Pre Order
    2013-4-2 Defiance™ PC Defiance Steam Pre Order
    2013-4-2 Defiance™ PC Defiance Standard Edition

    far as I know I entered all the right keys ^ and I'm having the issue. its a server problem
  • 04-02-2013, 12:46 AM
    Moko
    Quote:

    Originally Posted by MacDeath View Post
    Trion's internal systems are getting hammered today. It can take some time before the new password gets registered, maybe up to 30 minutes.

    Ah, I'll wait it out then. :>
  • 04-02-2013, 01:04 AM
    Jesin
    Quote:

    Originally Posted by Enoch View Post
    OK I just fixed mine myself.

    Here is what I did.

    1. Made sure I applied my activation Code that comes with my box
    2. I reset my password.
    3. THEN logged out of my account on the Trion website.
    4. Logged back into my account on the website.
    5. Finally I opened the defiance.exe file and was able to begin patching.

    This fixed my issue. Change PW then logout of your acct on the Trion website. Bam, I am patching!
  • 04-02-2013, 01:05 AM
    Ironfist
    Quote:

    Originally Posted by Enoch View Post
    OK I just fixed mine myself.

    Here is what I done.

    1. Made sure I applied my activation Code that comes with my box
    2. I reset my password.
    3. THEN logged out of my account on the Trion website.
    4. Logged back into my account on the website.
    5. Finally I opened the defiance.exe file and was able to begin patching.

    This actually worked... what a bloody mess
  • 04-02-2013, 01:12 AM
    Excess
    I tried to log in to support.

    The message i got was

    Quote:

    ERROR 404


    The requested page does not exist. You should not be here.
    Then were exactly should i be looking for help, if not support.... :confused:

    Oh and no, the PW change didn't work for me neither so i'm just waiting it out untill hopefully the server updates and registers it.... Oh wait... I got an emaile stating that my PW was changed... Still can't login and now it says invalid PW..

    I'd expect that they'd sort out most of these launch issues after launching one mmorpg already but it seems like developers all around the world never learn from past mistakes and try to correct it in order to avoid the same launch issues in the future for other future titles.

    Must be a contageous disease or some form of mental disorder. :rolleyes:

    I don't care about the fact that others have been able to log in and play ahead of me, but i do care about not being able to log in at all to patch the client and not being able to even join the game on launch day after pre-ordering (Deluxe edition at that 69€ EUR).
  • 04-02-2013, 01:14 AM
    Jesin
    Did you logout of the Trion website AFTER changing PW?
  • 04-02-2013, 01:15 AM
    Pilgrim
    changing pass might help, but you need to check with your gamecode what you have put in. If it says pre-order nothing you do will help you since you don't have the game serial. If it says game xxxx then you are good and then it can help you with the pass change / subbing to the news letter.

    If only pre-order listed under account you are tough out of luck.
  • 04-02-2013, 01:20 AM
    Airwolf3169
    xxxxxxxxxx
  • 04-02-2013, 01:21 AM
    Mcdragon
    YOU KNOW WHY THEY HAVENT REPLIED? becuase there is a million threads on how to solve this problem. its not there fault cause you guys are to stupid to do some research
  • 04-02-2013, 01:26 AM
    Psychometrics
    Quote:

    Originally Posted by Mcdragon View Post
    YOU KNOW WHY THEY HAVENT REPLIED? becuase there is a million threads on how to solve this problem. its not there fault cause you guys are to stupid to do some research

    these fixes arent real fixes, idiot. it works for SOME, not ALL. the vast MAJORITY, it ain't working.
  • 04-02-2013, 01:35 AM
    MacDeath
    Quote:

    Originally Posted by Mcdragon View Post
    YOU KNOW WHY THEY HAVENT REPLIED? becuase there is a million threads on how to solve this problem. its not there fault cause you guys are to stupid to do some research

    Calm down bro. You aren't a pro sniper anymore. It's OK to let some posters live. :p
  • 04-02-2013, 01:37 AM
    Excess
    Quote:

    Originally Posted by MacDeath View Post
    Calm down bro. You aren't a pro sniper anymore. It's OK to let some posters live. :p

    I think someone sniped their servers though :(
  • 04-02-2013, 01:38 AM
    Airwolf3169
    Quote:

    Originally Posted by GarfrostPAX View Post
    I haven't seen a single MMO launch without its fair share of troubles. Just have a little patience, it sometimes takes a while!

    (And in regards to not getting much help the past few days, has any of you considered the fact it was a Holiday for the majority of the globe?)

    Holiday. Great! they should have shelled out a few dollars and paid them holiday pay and had them working. Working in the Retail and customer servie industry all of my life. Most retail stores were all open this weekend.
  • 04-02-2013, 01:43 AM
    Winabi
    I had bought the Deluxe Digital version of DEFIANCE PC through Trion and was getting the Entitlement error message. As weird as it may seem, resetting my Trion Account Password ended up allowing me to login and start downloading the game through the patcher/launcher. A password change shouldn't be required, but the only thing I can think of is that it forces an update/refresh on the authentication/authorization server for my account. I was part of Beta and Alpha (PC), so perhaps that "confused" things.

    Logged into my Account on TrionWorlds.com, I still see DEFIANCE PC with "COMING SOON". As I am downloading the game, I have the following message, "Welcome to Defiance! The game has not yet launched. We look forward to having you join us on April 2nd at 8am."

    Not a big deal for me. Gotta work tomorrow, so just happy it will be ready by the time I get home. Now... I'm going back to bed.
  • 04-02-2013, 01:49 AM
    Aldinach
    Trion should have put something out about this instead of letting it fester holiday or not there game is launching an they should be there to want it to be smooth and i dunno saying oh by the way the servers dont really open till 8 AM est ur time thats why u cant log in would have gone ALONG way instead of having to sit in support an shoot emails back an forth
  • 04-02-2013, 01:50 AM
    MacDeath
    Quote:

    Originally Posted by Airwolf3169 View Post
    Holiday. Great! they should have shelled out a few dollars and paid them holiday pay and had them working. Working in the Retail and customer servie industry all of my life. Most retail stores were all open this weekend.

    Not where I live. Here in europe we take holidays seriously. In Denmark, the stores and post were closed on Thursday, Friday, Sunday, & Monday. Only on Saturday could we shop and even then there was no post. The postal service was off for 5 days.
  • 04-02-2013, 01:56 AM
    Aldinach
    good for denmark thing is this is Merica we dont do that crap we take games srs an we like our game company's to do the same
  • 04-02-2013, 01:57 AM
    Raalind
    ............ delete
  • 04-02-2013, 02:03 AM
    Raalind
    Im also from Denmark and everything is closed for holliday ;) Patience plp. Its easter holliday in California US to. The only thing that kinda piss me off is the time is 10:55AM here in DK and its 04:55AM in California US. The lauch date is 2 of April! In my mind I would launch at 11:59PM.
  • 04-02-2013, 02:03 AM
    GarfrostPAX
    Quote:

    Originally Posted by Aldinach View Post
    good for denmark thing is this is Merica we dont do that crap we take games srs an we like our game company's to do the same

    http://collegetimes.ie/wp-content/up...1a8db8eb13.jpg

    I see.
  • 04-02-2013, 02:04 AM
    MacDeath
    Quote:

    Originally Posted by Aldinach View Post
    good for denmark thing is this is Merica we dont do that crap we take games srs an we like our game company's to do the same

    YOU happen to be in 'Merica' but the game is global.
  • 04-02-2013, 02:06 AM
    Excess
    Quote:

    Originally Posted by Aldinach View Post
    good for denmark thing is this is Merica we dont do that crap we take games srs an we like our game company's to do the same

    Did your fingers snap, trying to write that message or something?
  • 04-02-2013, 02:07 AM
    Excess
    Quote:

    Originally Posted by GarfrostPAX View Post
    http://collegetimes.ie/wp-content/up...1a8db8eb13.jpg

    I see.

    ROFL, a perfect example of a "srs" "Merican" "gmer"
  • 04-02-2013, 02:08 AM
    MacDeath
    Quote:

    Originally Posted by Raalind View Post
    Im also from Denmark and everything is closed for holliday ;) Patience plp. Its easter holliday in California US to. The only thing that kinda piss me off is the time is 10:55AM here in DK and its 04:55AM in California US. The lauch date is 2 of April! In my mind I would launch at 11:59PM.

    The servers have been up for several hours. I'm pretty sure they launched at midnight London time.
  • 04-02-2013, 02:08 AM
    Raalind
    Yes Gar ... like lauch at 1159PM ish ... Comon Trion be more professional.
  • 04-02-2013, 02:10 AM
    Xifer
    This is what we call a staggered release based off time zone kiddos. If you all logged on at once you would be QQing about not being able to get in. Staggered releases are much more stable than global releases with everyone trying to log in at the same moment.
  • 04-02-2013, 02:11 AM
    Galentin
    **solved**
    Quote:

    Originally Posted by Winabi View Post
    As weird as it may seem, resetting my Trion Account Password ended up allowing me to login and start downloading the game through the patcher/launcher. A password change shouldn't be required, but the only thing I can think of is that it forces an update/refresh on the authentication/authorization server for my account. I was part of Beta and Alpha (PC), so perhaps that "confused" things.

    I'd just like to confirm, same exact issue/resolution for me. I'm guessing along the same lines, something on the authentication server needs a refresh to be forced.

    Good luck all, can't wait to play on live instead of Beta/Alpha.
  • 04-02-2013, 02:14 AM
    Raalind
    Ok Mac. Maybe they are testing the servers and found some problem. Hey Trion please give us some awnsers!
  • 04-02-2013, 02:34 AM
    NeMz
    I bought the CD Key from a site it was emailed to me, I then applied the code yesterday and kept getting this error from launcher, today on my trion account under previous codes applied it shows defiance and my old rift code, I have tried resetting my password many times but i still get the not entitled error, my friends bought the game from steam had this issue at first but they fixed and are downloading im still trying to find a way to fix this any help??
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