PlayStation 3: Boost reimbursement, event extension, and a clarification

Hello PlayStation 3 players. We owe you an apology and explanation.

The downtime on Saturday was lame. To make up for it, we're doing a couple things:

1. Anyone who purchased any 24-hour boosts last Friday or Saturday are getting reimbursed the Bits that they cost. We were going to extend the boosts, but we figured giving you the Bits and letting you choose when to activate the replacement boots (or buying something else entirely) would be better for you.

2. We're extending this event with the special lockboxes and global boosts an additional weekend. Only on PlayStation 3, you'll be able to get the special lockboxes and enjoy the boosts through this coming Sunday (11/3).

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Also, I want to clarify an important point about the rolled-back patch from Saturday. While the 1.106 client patch was rolled back, the server patch was applied successfully. What this means is that PS3 players are actually playing the same version as all of the other platforms, except for one issue: the missing strings (that was the part that required a client update).

So while the team is working hard to resolve the issue that is preventing the client patch from going out, you are getting the benefits listed in the 1.106 patch notes, albeit with an annoying visual-only bug on the new items.


We're sorry for the confusion this caused, and hope that extending the event will give you a chance to make up for lost time.

Great to hear, thank you for confirming those details and for giving us some extra time to take advantage of the limited time content.

I guess I'll ask the question on everyone's mind, if we're actually playing the same server client as everyone else, does that mean we'll be able to play the Plague Sieges when they are activated on Wednesday?

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Originally Posted by Angeleus09

I guess I'll ask the question on everyone's mind, if we're actually playing the same server client as everyone else, does that mean we'll be able to play the Plague Sieges when they are activated on Wednesday?

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Good question!

Yes. :)

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Originally Posted by OverloadUT

Good question!

Yes. :)

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WOO HOO! Thanks, Greg, this info makes the patch issue almost a non-issue.

Hi Guys, Thank you Trion Worlds, it always nice when we get told what went wrong. I'm the first guy to scream bloody murder when something goes wrong, so I would like to be the first that's says when it's running fine. I was on tonight and the game was flawless. It was SWEET, really enjoyed playing the game. So again thank you and keep up the good work, looking forward to future DLC and can't wait till next year when defiance starts up again on the syfy channel.
Cheers

Thanks for the update, clarification and extra time! This is the right way to handle such bugs.

Tell us what the missing string is suppose to say on the lockboxes Are the all lockboxes at the vendors this week jackpot boxes or just the one at the Defiance store? I know at least one of the Orange or Purple is a mod box or are they both mod boxes? Is the tier 4 lockbox a jackpot this week.
I,m old dazed and confused,but love this game!!!!!! :)

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Originally Posted by Dartaan

Tell us what the missing string is suppose to say on the lockboxes Are the all lockboxes at the vendors this week jackpot boxes or just the one at the Defiance store? I know at least one of the Orange or Purple is a mod box or are they both mod boxes? Is the tier 4 lockbox a jackpot this week.
I,m old dazed and confused,but love this game!!!!!! :)

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You can get them at any lockbox vendor, you aren't forced to pay with bits, 70 keys for the jackpot(the orange missing_string box), 75 for the mods(purple missing_string box).

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Originally Posted by karlj775

Hi Guys, Thank you Trion Worlds, it always nice when we get told what went wrong. I'm the first guy to scream bloody murder when something goes wrong, so I would like to be the first that's says when it's running fine. I was on tonight and the game was flawless. It was SWEET, really enjoyed playing the game. So again thank you and keep up the good work, looking forward to future DLC and can't wait till next year when defiance starts up again on the syfy channel.
Cheers

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I am also one to scream but most my friends are not having a "flawless" time , stability is still a major problem. Many server timeouts this weekend and up to monday when I couldn't take it anymore , so bad went back to BL2.

QUOTE=ziggi;1310321]I am also one to scream but most my friends are not having a "flawless" time , stability is still a major problem. Many server timeouts this weekend and up to monday when I couldn't take it anymore , so bad went back to BL2.[/QUOTE]hope you come back Ziggi - enjoy shooting stuff with you:cool:

Its still not working...

So are they just going to leave the boosts and limited time boxes up permanently for ps3 users, I got the patch error on Saturday and now I'm getting an error for this one too.

Man i wished they would cause i cant even get on to use them

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Originally Posted by Gale Klarnm

So are they just going to leave the boosts and limited time boxes up permanently for ps3 users, I got the patch error on Saturday and now I'm getting an error for this one too.

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Hi mate, I was getting the same messages saying patch error today, so I went to the dev tracker and he told anyone with the patch issue to delete the game ( not save data ) and reinstall the game and new patch. It's a pain in the arse but hey it worked. Been on it all night and never once got a timed out message. Hope this helps.
Game ID karlj775
In game name Krash Daley
EU server.

Well I still have a patch error just 15 minutes ago so I can't play AGAIN. The PS3 NA server has always had a tendancy to boot me during major Arkfalls or any other time it choses even though I have tried all of the auto spam responses to the tickets I have logged. If I knew how to get my money back I would do it immediately, unless somebody can tell me really how to fix it. I love the game, but it has been nothing but hassel. It is the only online game in our collection that is unreliable.

is it just the boosts extended for the weekend or is it the new lockboxes too?

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Originally Posted by Johntezuma

Well I still have a patch error just 15 minutes ago so I can't play AGAIN. The PS3 NA server has always had a tendancy to boot me during major Arkfalls or any other time it choses even though I have tried all of the auto spam responses to the tickets I have logged. If I knew how to get my money back I would do it immediately, unless somebody can tell me really how to fix it. I love the game, but it has been nothing but hassel. It is the only online game in our collection that is unreliable.

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Morgana mentioned it in the server maintenance thread and others have confirmed it here, if you're still getting the patch error you need to quit the game, in the XMB in the game column go up to the top and look for the Game Data utility folder. Click into that and look for two Defiance files. One will be a small file of 29mb called "Title Update" and the other should be at least 7GB and be labeled "Patch Data." Delete the Patch Data folder, then relaunch the game. It will take some time because it needs to reinstall every patch again but it works.

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Originally Posted by bigguy

is it just the boosts extended for the weekend or is it the new lockboxes too?

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It's both!

What if we bought boosts on other days than Friday or saturday? Do get a refund for those? Cause I bought two loot boosts but not sure what days I bought them on and I got them while the the event was ongoing.

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Originally Posted by Smokeyfor20

What if we bought boosts on other days than Friday or saturday? Do get a refund for those? Cause I bought two loot boosts but not sure what days I bought them on and I got them while the the event was ongoing.

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Unless it coincided with an error on their part making it impossible to play, doubt it. but you could always try submitting a ticket with them. submitted one yesterday for a skill boost I bought that ended up being wasted due to the patch error and am currently waiting a response.

It's nice to come up with ways to pay back those of us who DID purchase boxes and bonus perks that couldn't be used due to not being able to log in; however, no matter how long you extend the bonus perks, I STILL can't log in, so the extensions are STILL worthless. They sound nice, but the reason I'm posting more than usual is because I cannot log in...STILL.

Gotta tell ya, "Patch Error" is getting incredibly annoying. I'm about ready to start looking for a new game to spend my time in. The money I've spent here certainly isn't appearing to be appreciated. You can apologize and promise extensions to bonuses all day long, but these posts are beginning to ring of another very famous but useless website roll-out.

I guess this is about all I can do right now is complain. I certainly STILL can't log in to the game. I really dislike being an in-your-face poster, but this is hugely frustrating, and you guys are risking having no one left who wants to play if this kind of stuff continues. I've never personally seen this many crashes, wasted time, repeated excuses and apologies in any online game I've ever played. The sad thing is that this game is fun, it has significant potential, and you have the opportunity to have a hugely popular game site...but, you'll never have that if this stuff continues.

I apologize in advance for the complaints, but I believe that I deserve the time to vent my frustrations. I just hope that I'm the only one becoming so frustrated with this. If not, it doesn't look hopeful.

Docrocker

As a software developer, seeing something labeled "missing_string" cracks me up. The first time I saw that I musta smiled for an hour.

Are the EGO boosts going to get renewed today at noon, or are you guys going to wait till the weekend to reactivate them?

Seeing as they just expired, I guess the answer is "We are going to reactivate them on Saturday".

I just logged in and noticed the boosts are no longer running. I thought you said that they were going to be extended along with the new lock-boxes until sunday. That is what you meant by ( global boosts ) or is am I wrong here ?

Ok, now I'm confused. The boosts are gone but the lockboxes are still here. Did you guys decide to not extend the boosts after all?

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Originally Posted by Kaiselius

Ok, now I'm confused. The boosts are gone but the lockboxes are still here. Did you guys decide to not extend the boosts after all?

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Yeah what happened here? Press the button already...there's farming to be done!

Ok, they are back on! Looks like someone just forgot to flip a switch.

that would be great if I could log into the game, PATCH ERROR CRITICAL for 3 days now

As for the ppl not being able to log in, I too would recommend deleting the game and re-installing. I did this Wed. with the new patch. Took less than 45 minutes to re-install. I played all night Wed. and all night last night without a single disco. Close to 10 hours in game without a disco.

Thx Trion, this was a great Week and Weekend, thx for the nice adds and modified ark falls and Events? You drove me crazy! YEAHRG!

Awsome cowboys :D

Greets Archon aka adrokier

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Originally Posted by rebtattoo

As for the ppl not being able to log in, I too would recommend deleting the game and re-installing. I did this Wed. with the new patch. Took less than 45 minutes to re-install. I played all night Wed. and all night last night without a single disco. Close to 10 hours in game without a disco.

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for PS3, did all that and played for a few hours and then got the critical error and now I can't even log back in, won't let me get past the screen where it shows my character so my friend couldn't even get 25 hours logged or the life vendor or get titles or anything. and I thought xbox was bad, at least during the 24 hrs of the event I got only a couple at an arkfall, ok 5 in 3 minutes (which is typical, had 10 in 5 minutes one evening and boy i was fit to be tied cause the last one everytime was right as the monolith went down so I got gipped) and was highly mad, had to dashboard and restart the game and then ran fine, now if it only stays running smooth, usually only happens going to major arkfall, so guess stay away them.
BUT still would like to complete the storyline on PS3 but don't see that in foreseeable future and the the PC game is so glitchy can't even control character, period.

I am still getting a patch bug on 1.107 & haven't been able to long on since Friday & patch 1.106.