To all the crybabies crying about Gamestop...

I'll be straight with you right off the bat, yes I do work for Gamestop. Yes I am a store manager.

Now that that's out of the way, let me clarify a few things to all the people complaining out there:

1. Why can't I get the Ultimate if it's a Gamestop exclusive? This is bull!!!

Well the reason you can't get it is because we do not have it. Should have pre-ordered it sooner. I've seen a lot of people complain about being told they can come in and pre-order it then going days later and not being able to. I see a lot of people complaining their local Gamestop doesn't have it in stock. Collectors editions of games are just that, collectors. Trion games makes X amount of the Ultimate. They tell Gamestop that we will get X amount. We take reserves on the game until we reach X ammount. Once we reach X ammount we no longer have allocation of this. The Ultimate edition is then sent to the stores that actually reserved it, and even then, just enough to cover their pre-orders. Example; I had one reserved, as well as one of my regular customers. Warehouse sent me 2, enough to cover what was ordered.

Now, if you REALLY wanted it, or were unsure in the first place, you should have just pre-ordered it when you came in before. If you know your going to want it, then order it and guarantee yourself one. If you THINK you might want the collectors of an item, then reserve it anyways. We will have plenty of the regular version, but only so many of the collectors. You can downgrade later, but once we run out, you cannot upgrade to better versions. And if your getting hung up on the facat that collectors editions are $25 to pre-order and regular copies are $5, just remember, either way that $25 goes towards the cost and isn't costing you anything extra.

2. Where are my pre-order codes! This is crap!

Did you pre-order a copy and decide that you wanted a different version? Well if you don't come in to pre-order this other copy before the game comes out, then you can't switch. Bummer huh? Well my answer to you is to educate yourself. Did you ask if you could pick up your copy of the game, then return it and get the copy that you wanted and only pay the difference, thus securing your pre-order code AND the copy you wanted? No? Well guess what, you can! We aren't mind readers though. Say something. Now, should the employee at the time have offered that as an option? Probably. Did he know that was an option? Possibly not. You can't fault someone for not offering a service they did not know was in their ability to offer. Now, you could have indeed asked to speak to a manager, and point out the fact that you DID pre-order the game. You can also ask if there is any way that they can get you the codes, which guess what, there is. Call in and ask for a back-up code.

The point is, don't get mad about something that you don't even fully know about yourself. Educate yourself to other options!

3. Well even so, they were all arsehats at my local Gamestop.

I don't know about the Gamestop by your house, but there is such a thing as manners. Some people have them, some don't. I don't hire every member of the company, but I know personally for my team I don't take kindly to them pulling the whole rude routine with customers. If there's a problem, say something. Congrats Mr Keyboard warrior, you cried to the interwebs!!! Well, how about you ask for the Store Manager. Or if they are the problem, or won't solve the problem, then ask for a District Manager's number. Don't think they will help? Then ask for the phone number for the corporate customer support line. You can file a formal complaint there. But is sitting at home crying to the world online going to fix the problem for you? No, it's not. So do something about it.

Taken from page two and added:

To all the people complaining about midnights and marketing, think about how the world of economics works. Think of all those pretty posters you see in our stores as billboards. They are all marketing space paid for my the game publishers. Mad that we didn't have posters about the Gamestop exclusive edition? Then ask Trion why they didn't send any to us. We display what game companies pay us to display. Econ 101 my friends. And as for the "no one told me about the Ultimate edition" complaint, did anyone pay attention to the posters? The trailer on our in-store TV? Or how about Scy-fy which has been showing the commercials on pretty much all their programs? Each and every single one of these puts the defiance.com website out there. And what is on the website? Full details about each version of the game, including *gasp* the ultimate edition, and it clearly stated that it was a Gamestop exclusive.

As for midnights, stores need to reach a minimum number of reserves to have a midnight launch. The only exception to that is when the developers pays Gamestop Inc to stay open and covers the cost of payroll for those hours of operation (ie: God of War which was paid for by Sony).

And for those that are telling me that I'm all for the company, no, I'm not. I'm for the customer, hence why my store has one of the highest customer satisfaction ratings in the company. Is every store in the company like that? No, they aren't. Don't like the store near you and how they treat customers? Then either go to another store, or stop complaining about it to people who either don't care, or can't do anything about it and actually take it up the corporate food chain to someone who can (and will) get the situation(s) resolved. Once again, everyone wants to blame the big bad corporate Gamestop, but no one wants to actually do something about it.

Also, I never said it was all your faults, though from the lovely comments about crawling in a corner and rotting, it would seem this is where the bottom of the barrel have come to fight me. I gave you all a perspective from the inside, and quite honestly, it was filled with things you could have figured or asked about on your own. Am I saying it's your fault? Not totally. But just because you didn't try hard enough, don't make it out like the corporate world is out to get you.

Now, if anyone else has other issues, feel free to post up and ask. I'll be happy to answer to the best of my ability. If there is a problem with a store near you, look on your receipt and find the store phone number located at the top of the receipt. Call and ask for the store manager, the district manager's number, or the corporate support line. Take action to fix the problem. If we don't know about it, we can't fix it.

If anyone want's to complain about my post, go ahead and type away, but know that you most likely won't get any response.

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Originally Posted by Valkerian

I'll be straight with you right off the bat, yes I do work for Gamestop. Yes I am a store manager.

Now that that's out of the way, let me clarify a few things to all the people complaining out there:

1. Why can't I get the Ultimate if it's a Gamestop exclusive? This is bull!!!

Well the reason you can't get it is because we do not have it. Should have pre-ordered it sooner. I've seen a lot of people complain about being told they can come in and pre-order it then going days later and not being able to. I see a lot of people complaining their local Gamestop doesn't have it in stock. Collectors editions of games are just that, collectors. Trion games makes X amount of the Ultimate. They tell Gamestop that we will get X amount. We take reserves on the game until we reach X ammount. Once we reach X ammount we no longer have allocation of this. The Ultimate edition is then sent to the stores that actually reserved it, and even then, just enough to cover their pre-orders. Example; I had one reserved, as well as one of my regular customers. Warehouse sent me 2, enough to cover what was ordered.

Now, if you REALLY wanted it, or were unsure in the first place, you should have just pre-ordered it when you came in before. If you know your going to want it, then order it and guarantee yourself one. If you THINK you might want the collectors of an item, then reserve it anyways. We will have plenty of the regular version, but only so many of the collectors. You can downgrade later, but once we run out, you cannot upgrade to better versions. And if your getting hung up on the facat that collectors editions are $25 to pre-order and regular copies are $5, just remember, either way that $25 goes towards the cost and isn't costing you anything extra.

2. Where are my pre-order codes! This is crap!

Did you pre-order a copy and decide that you wanted a different version? Well if you don't come in to pre-order this other copy before the game comes out, then you can't switch. Bummer huh? Well my answer to you is to educate yourself. Did you ask if you could pick up your copy of the game, then return it and get the copy that you wanted and only pay the difference, thus securing your pre-order code AND the copy you wanted? No? Well guess what, you can! We aren't mind readers though. Say something. Now, should the employee at the time have offered that as an option? Probably. Did he know that was an option? Possibly not. You can't fault someone for not offering a service they did not know was in their ability to offer. Now, you could have indeed asked to speak to a manager, and point out the fact that you DID pre-order the game. You can also ask if there is any way that they can get you the codes, which guess what, there is. Call in and ask for a back-up code.

The point is, don't get mad about something that you don't even fully know about yourself. Educate yourself to other options!

3. Well even so, they were all arsehats at my local Gamestop.

I don't know about the Gamestop by your house, but there is such a thing as manners. Some people have them, some don't. I don't hire every member of the company, but I know personally for my team I don't take kindly to them pulling the whole rude routine with customers. If there's a problem, say something. Congrats Mr Keyboard warrior, you cried to the interwebs!!! Well, how about you ask for the Store Manager. Or if they are the problem, or won't solve the problem, then ask for a District Manager's number. Don't think they will help? Then ask for the phone number for the corporate customer support line. You can file a formal complaint there. But is sitting at home crying to the world online going to fix the problem for you? No, it's not. So do something about it.

Now, if anyone else has other issues, feel free to post up and ask. I'll be happy to answer to the best of my ability. If there is a problem with a store near you, look on your receipt and find the store phone number located at the top of the receipt. Call and ask for the store manager, the district manager's number, or the corporate support line. Take action to fix the problem. If we don't know about it, we can't fix it.

If anyone want's to complain about my post, go ahead and type away, but know that you most likely won't get any response.

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No complaints, just a Clap for bravery.

*round o' claps*

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Originally Posted by Infinite Eureka

No complaints, just a Clap for bravery.

*round o' claps*

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Thank you good sir. I just get tired of everyone complaining about things they don't know about to people who can't do anything about it. lol

Truer words have never been spoken.

Just gonna put my two cents in. I made the appropriate calls, I got miffed, but I sucked up and dealt with it, considering I at least got the collector's edition. I get that you somehow feel offended because you work at Gamestop, and are seeing this as some sort of personal attack, but you can't speak for every gamestop in the entire US. Even if you are a store manager of one, you are not the omnipotent Gamestop seer. If that was the case, can you explain how games were sold before street date, or how pre-order codes were taken out of the packaging, or how new ungutted games didn't have their cellophane seal?

I honestly feel like the main issue was the lack of advertising and promoting at many gamestops. When the game first had a release date, not once did any of my gamestops in my area try to sell me this game. When the game came had a release date, everyone was so concerned over Destiny, which to this date, still has no definite release date. In fact, I had to educate them on Defiance. Not once did any of the gamestops tell me that the Ultimate Edition was absolutely 100% pre-order only. As I said in the previous thread, there was a surplus of legendary halo reach at my store (for example purposes to refute the whole We only get what you preorder), so much so they began to sell them for like 60 bucks a pop because they were taking up space, months after Reach's release. We (speaking on my own personal experience) had figured there'd be at least one or two stragglers, considering that the store was closed on any of the days available for us to go.

However, like I said, you cannot control what goes on in all the gamestops, and Corporate tells you what you should and shouldn't be pushing for preorders/reservations, and I get that. I know from experience. I honestly feel that if the advertising were better on Gamestop's end, there wouldn't be as much retaliation against the store, but then again people are gonna hate. You're just gonna have to understand that, and let people be keyboard warriors, because you putting your position out there like "HAY GUYS IM A STORE MANAGER AND ITS ALL YOUR FAULT" is just asking for it, honestly.

Look at you Mr Big Gamestop store-manager.
You may think you're all high and mighty for whatever reason, and that your customers are always wrong... but the simple fact of the matter is: People are angry with Gamestop because they always have sucked.
You don't advertise your exclusives at all, I'm sick and tired of calling your damn store "Hello this is gamestop where you can trade in games towards the pre-order of (insert generic FPS here)"
No one would give a damn, if Gamestop actually had advertised their exclusives properly. Also, you may have your store manager position but you're definitely not knowledgeable about Gamestop. I've been there numerous times, where no one would pre-order limited sets and they'd still have extra. That's talking about niche titles like Agarest War. Now tell me, how is a not so niche title not going to have what's exclusive to GAMESTOP, never in stock at GAMESTOP?
Explain how for some dumb reason, no one pre-ordered the ultimate edition but they still got one for 360? Why did that happen and not PS3?
Why is it that everytime I go into gamestop, they have extras of SF25th Anniversary Collection when I was the only one in my area getting it?
The fact of the matter is, you didn't order enough. You only order what's sold via reserves. I'm sure corporate would send you the damn things if you ordered em. What the hell else are they going to do with all the extras?

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Originally Posted by Kittea

Just gonna put my two cents in. I made the appropriate calls, I got miffed, but I sucked up and dealt with it, considering I at least got the collector's edition. I get that you somehow feel offended because you work at Gamestop, and are seeing this as some sort of personal attack, but you can't speak for every gamestop in the entire US. Even if you are a store manager of one, you are not the omnipotent Gamestop seer. If that was the case, can you explain how games were sold before street date, or how pre-order codes were taken out of the packaging, or how new ungutted games didn't have their cellophane seal?

I honestly feel like the main issue was the lack of advertising and promoting at many gamestops. When the game first had a release date, not once did any of my gamestops in my area try to sell me this game. When the game came had a release date, everyone was so concerned over Destiny, which to this date, still has no definite release date. In fact, I had to educate them on Defiance. Not once did any of the gamestops tell me that the Ultimate Edition was absolutely 100% pre-order only. As I said in the previous thread, there was a surplus of legendary halo reach at my store (for example purposes to refute the whole We only get what you preorder), so much so they began to sell them for like 60 bucks a pop because they were taking up space, months after Reach's release. We (speaking on my own personal experience) had figured there'd be at least one or two stragglers, considering that the store was closed on any of the days available for us to go.

However, like I said, you cannot control what goes on in all the gamestops, and Corporate tells you what you should and shouldn't be pushing for preorders/reservations, and I get that. I know from experience. I honestly feel that if the advertising were better on Gamestop's end, there wouldn't be as much retaliation against the store, but then again people are gonna hate. You're just gonna have to understand that, and let people be keyboard warriors, because you putting your position out there like "HAY GUYS IM A STORE MANAGER AND ITS ALL YOUR FAULT" is just asking for it, honestly.

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I do agree with you 100%. Even if you are a gamestop employee or manager, that doesnt mean we are attacking them personally. It is the fact that the lesser games get treated badly, with the lake of preorders but no midnight, or the store just not knowing about the game due to their lack of research. Honestly I have stopped returning games to gamestop for profit due to the fact I get more money if I sell it to my friend. Honestly, Most of the time it is Gamestop that shafts us, (and lesser generic FPS or big time exclusive games) hard.

...Got the popcorn :)

Oh great we have someone for failstop to try and help us.I stopped using failstop recently after the employees no nothing about games or anything about there products.My advise for you manager go crawl in a corner and rott and let your body get eaten by maggots and locust.Thats no way to talk to your Fellow CONSUMERS.

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Originally Posted by Infinite Eureka

I do agree with you 100%. Even if you are a gamestop employee or manager, that doesnt mean we are attacking them personally. It is the fact that the lesser games get treated badly, with the lake of preorders but no midnight, or the store just not knowing about the game due to their lack of research. Honestly I have stopped returning games to gamestop for profit due to the fact I get more money if I sell it to my friend. Honestly, Most of the time it is Gamestop that shafts us, (and lesser generic FPS or big time exclusive games) hard.

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Advertising falls with corporate, like I said, so I get that the stores themselves can't help that they need to promote Blockbuster titles such as Battlefield 4 and Destiny. However to sit here and blame the customer for being ill-advised, when there was little to no advertising for something that was meant for to be exclusively theirs is just ridiculous. The small tv that plays the generic Defiance ad doesn't count. So yeah, people are allowed to be mad when they feel like they missed out on something that some didn't even knew existed till the beta, which by gamestop's standards is "boohoo too late 4 u".