The Player location icon is missing from the map

Hello.
I have a problem with the interface which the Support could not help me with suprisingly.

The thing is that the icon which shows my character's position and direction on the map is missing.
Here's the screenshot illustrating the issue:
http://s23.postimg.org/h8ga9i413/Player_Icon_Bug.jpg
As you can see, the cursor is focused on the player now, but there's no icon showing the character and his direction. On the map legend it's shown as inactive too, and I cannot turn it on like any other icon on the legend. This problem persists only on my account. I tried logging into another account and tried both accounts on another computer — and on both computers on the other account the player icon shows up as usual, and on my account it doesn't.

I've contacted Support about it and after general replies regarding updating drivers and reinstalling client their reply was the following:

We appreciate the information you have been able to provide us regarding your character location indicator. Unfortunately the Customer Support team does not have the ability to implement new features or make changes to what is currently seen in-game. Please submit this as 'feedback' from in-game, so that it can be directly reviewed by our development team for possible future implementation.

That got me thinking they have completely misunderstood the issue. I didn't ask for any new feature. The only thing I asked about is to correct a feature already working for everyone but somehow disappeared for me.

Can anyone help me with this please?
The ticket ID is 140531-000653

If anyone has any specific steps to reproduce this issue, please post them or PM them to me.

http://i.imgur.com/7ORvACq.gif

Appreciate it! :o

Just a wild guess. The only thing I sometimes turn on/off on the map is the Replay Mission icon. It's located next to the Player icon and when the Incursion is spawned, the whole list moves down so that the incursion icon ends up being the first item in the list. This way if I was unlucky enough to turn the Replay Mission off at the same time when the incursion has spawned, the game must have turned off Player icon instead.

Is there a way to return to 'factory defaults' for the Map Legend or all account settings including Map Legend (from my side or from the Support side)?

An update with the Live chat log regarding the issue

Quote:

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[08:50:08 AM] Thanks for contacting Trion Worlds Customer Support. My name is GM Treance. I'm happy to look into your issue for you today.
[08:50:16 AM] GM Treance: I can certainly understand how that can be frustrating. I will be more than happy to assist you with that! In order to do so, I’m going to need to collect some information from you.

Is the e-mail on this chat linked to the account in question, or is there another e-mail related to this issue? If there is another e-mail related, may I please have that information?
[08:50:44 AM] Alexander Lyakin : It's this one.
[08:51:02 AM] GM Treance: Great, thanks! Just a moment while I retrieve your account information.
[08:53:54 AM] Alexander Lyakin : The problem persists only on this account, other accounts work normally.
[08:55:10 AM] GM Treance: Would you be able to provide a screenshot of the issue that you're experiencing?
[08:55:26 AM] Alexander Lyakin : http://postimg.org/image/h8ga9i413/
[08:56:53 AM] GM Treance: If you go to game settings and hit reset, what happens?
[08:57:47 AM] Alexander Lyakin : It resets only the settings on that page, but not the map legend. Is there a master reset somewhere?
[08:58:42 AM] GM Treance: No, but does that not change anything on your side?
[08:59:53 AM] Alexander Lyakin : It resets all settings present on the page, like graphical settings, control settings, etc. It works as usual. But it doesn't affect the map
[09:00:15 AM] GM Treance: What happens if you completely restart Defiance? Also, where are you launching Defiance from?
[09:01:27 AM] Alexander Lyakin : The issue persists after restart, I even tried it on another computer, same thing. Starting Defiance from Glyph launcher
[09:01:58 AM] GM Treance: Okay, and it's only on that character?
[09:02:16 AM] Alexander Lyakin : Both characters on this account
[09:03:39 AM] GM Treance: What happens if you create a new character?
[09:04:16 AM] Alexander Lyakin : Same thing as far as I remember. I can try again right now if needed
[09:04:47 AM] GM Treance: If you could, please do so.
[09:05:19 AM] GM Treance: Actually, first, if you could please provide a screenshot of your other characters map as well it would be much appreciated.
[09:07:33 AM] Alexander Lyakin : Done, the issue persists on the new character too.
[09:09:29 AM] GM Treance: Please provide a screenshot of this.
[09:11:22 AM] Alexander Lyakin : http://postimg.org/image/3qw133w5l/
[09:13:16 AM] GM Treance: Thank you, one moment please.
[09:17:13 AM] GM Treance: Unfortunately, I can only suggest submitting a bug report for this issue so our developers can review this. Short of informing you to try and repair it from Glyph(which may require a full reinstall) there is not much we can do for this type of UI issue.
[09:18:05 AM] Alexander Lyakin : Already submitted some time ago. Well thanks anyway.

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Actually, I'm surprised that there's no factory reset feature for all account settings from the support side. Not a big deal per se, but it hampers my ability to report other issues as I can't show on the map where my character is and what direction is he facing.

When you submit a bug report in game a lot of that info is attached to the report sent to our Dev team!

A /bug report was already sent 06/06/2014 as noted in last entry of ticket 140531-000653.

We thank you for your report, that info is extremely helpful!