Working on this today folks - I've been asking questions and hunting people down trying to get this resolved.
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Working on this today folks - I've been asking questions and hunting people down trying to get this resolved.
Thank you very much we greatly appreciate this.
I got the same, and continued to mail them about the issue as I am adamant to get my code so I get both the pre-order benefits and subsequently, beta access. They got back to me with...Quote:
Originally Posted by Snow
I understand from your e-mail that you are concerned about the beta code for your order# BLANK-FOR-PRIVATE.
I have checked the website and I can see that we currently do not have any information about the beta codes that you are referring to.
However, if there is any further update regarding the beta codes, we will update it on the website.
We are sorry, as we are not of much help to you in this regard.
Thanks Myll_Erik for checking this out for us poor souls!
We will be waiting in anticipation on your answer.
:-P
As was to be expected, they're pulling the same stunt on me, too. Here's what I've got so far (links and personal data have been removed):
Quote:
Hello,
the point of participating in a game's beta program is to help the developer find errors in his game. Nowadays it also serves as a means for the customer to familiarize himself with that game before it is released. A beta key that is sent to a customer at the time of the game's official release cannot serve any of these purposes, because by that time, the beta program is already over.
According to Trion, the developer of the game that Amazon.co.uk is selling, Amazon.co.uk is also supposed to mail these beta keys to the customers shortly after they have placed their pre-order. Please escalate this issue to your superiors. I fear that somewhere, something is going terribly wrong, which a lot of your customer's postings on the Defiance developer's forums seem to affirm.
Thank you for your support.
Sincerely,
A Name
On --------------, Amazon.co.uk wrote:
> Hello,
>
> I understand that you've not received the beta codes for the item - "Defiance: Ultimate Edition (PC CD)".
>
> I'd like to apologise for any inconvenience caused in this matter.
>
> I've checked and can see that the item is set to be dispatched on April 02, 2013 and the delivery date on April 03, 2013.
>
> Rest assured, you'll receive the beta codes along with the item.
>
> If we can be of further assistance, you can reply directly to this e-mail. You can reach us by chat or phone from this link:
>
> http://www.amazon.co.uk/contact-us
>
> Customer Service can be reached by phone and chat 7 days a week 06.00 to midnight, local UK time.
>
> If you need to call us, we can be reached on Freephone (within the UK) 0800 496 1081.
>
> International customers can reach us on +44 207 084 7911.
>
> Once again, I'd like to apologise for any inconvenience caused in this matter.
>
> I appreciate your patience and understanding.
>
> I hope this helps. We look forward to seeing you again soon.
>
> Did I solve your problem?
>
> If yes, please click here:
>
> If no, please click here:
>
> To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.co.uk/help
>
> Warmest regards,
>
>
> Amazon.co.uk
> Your feedback is helping us build Earth's Most Customer-Centric Company.
>
> ---- Original message: ----
>
>
>
>
>
>
>
>
> ---------------
> Comments:Dear Sir / Madam,
>
> I recently pre-ordered the Ultimate Edition of the PC version of the game "Defiance", but haven't received the beta key as of yet.
>
> According to Myll_Erik, a Community Manager for Trion, the developer of the game (please see http://forums.defiance.com/showthrea...ll=1#post21808), people who didn't yet receive their beta code should contact you and request that key from you.
>
> Please email me said beta key. Thank you.
>
> Sincerely,
> ---------------
Yeah i know am just teasin Myll_Erik a little :pQuote:
Originally Posted by Dorkknight
I just got this but it does not say when they will send the codes.Myll_Erik should they have sent the codes already?
Hello,
I'm writing to follow up on our recent correspondence with you regarding the beta code with your pre order for "Defiance Standard Edition".
I'd like to inform you that, I've verified this issue with our concern team and see that you are eligible for the pre order beta code. However, you will receive the code some time before the release of the game.
Rest assured, If you haven't received the code by that time, please feel free to write back to us, so that we will be able to assist you further.
Please visit the following link to provide the information we requested:
As a representative of Amazon.com, I want to assure you that we value your feedback as it helps us continue to improve the service and selection we provide--it's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service from us.
In addition to our large selection, one of the benefits we try very hard to offer our Authors is convenience. I'm very sorry for the inconvenience you experienced in this case.
We look forward to seeing you again soon.
Thank you for your inquiry. Did I solve your problem?
We're still working on this folks - please be patient.
I ordered direct from Trion, and I don't have a beta code from them yet either!
The email with beta invites and codes normally flow on a thursday and friday so just be patient that is the part of the week I've been getting emails from them.