Anyone notice that the patron pass time is all screwy?

I noticed this today when answering another post. I came back to playing around July 23rd. With that, I was given all that stuff from being a paying player to the F2P player, one was a 30-day subscription to the patron pass. Cool, I guess. I also immediately used the VBI code, as it was set to expire for another 15 days. I then bought the season pass, but I'm not sure if that gave me extra time or not, so I wont add that here. Last week I added the BONUS Ark code in for an additional 15 days. So, not counting the season pass IF it gave extra time, I should have a total of 60 days worth of Patron pass. Well, it is now August 22nd. That's 31 days of play time. That SHOULD mean I have 29 days left, correct?

According to Trions account page, I have exactly 4 days left on my Patron pass. That's a pretty big difference in time there.

Anyone notice this? Could some of you check to see if it's happening to you?

Payment method: --
Patron Subscription Plan: --
Status: Active
Active Time Remaining: 4 Days

they've been making changes to the bit store so that could be why it's goofy. You are right, you should have 29 more days. I'd recommend you go to live chat before it's too late.

Yes, I certainly did notice that. As I stated in another thread, my account shows:

Payment method: --
Patron Subscription Plan: --
Status: Inactive
Active Time Remaining: 75 Days
Renewal Date: --
Renewal Amount: --

Quote:

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Originally Posted by Kyosji

Could some of you check to see if it's happening to you?

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Gladly if you give me a link to the exact account page that has the info? I'm probably having a blond moment but I'm not finding the info anywhere and I tried all the options of that account dropdown?

http://defiance.trionworlds.com. Login, go to library, click the game, and on the bottom of the page.

I also noticed that my timer clicked down to 3 days now. So I lost a day in an hour.

It seems live support isn't being helpful.

We're back to the silent treatment.

On PS3 how can I tell what my patron pass time remaining is? I don't have glyph installed and see zero reasons why I would bother with that at this point.

All I know is that my pass shows "active" as of last night, and I'm CERTAIN that I'm covered thru 9/9 and then some.

Quote:

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Originally Posted by dramaQkarri

On PS3 how can I tell what my patron pass time remaining is? I don't have glyph installed and see zero reasons why I would bother with that at this point.

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I've always done what Kyosji posted:

Quote:

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Originally Posted by Kyosji

http://defiance.trionworlds.com. Login, go to library, click the game, and on the bottom of the page.

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Do what I said, the ps3 version might be listed under Library

Quote:

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Originally Posted by Kyosji

http://defiance.trionworlds.com. Login, go to library, click the game, and on the bottom of the page.

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Cheers.

Payment method: --
Patron Subscription Plan: --
Status: Active
Active Time Remaining: 26 Days
Renewal Date: --
Renewal Amount: --

Without running the numbers that's roughly as expected. Maybe live support can tell you when your 30 day ownership patron pass started running? Because sounds like that's your issue.

Quote:

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Originally Posted by Kyosji

Do what I said, the ps3 version might be listed under Library

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I did, it says I have no games and I need to install glyph. I'm not doing that - also am at work right now so they'd probably frown on my installing some 3rd party software, haha.

Actually starting to sound like the codes for VBI and BONUS weren't adding to my total time.

Quote:

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Originally Posted by Kyosji

Actually starting to sound like the codes for VBI and BONUS weren't adding to my total time.

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I missed the VBI code so can't say but BONUS did get added to my time.

Quote:

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Originally Posted by dramaQkarri

I did, it says I have no games and I need to install glyph.

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That definitely sounds odd... I'm on my work PC and never needed to install Glyph. I just login with my normal forum credentials, select Defiance, then scroll to the bottom of the page.

This whole thing with support seems to be goign nowhere. First they tell me I didn't buy the season pass, then they tell me I joined on July 28th (The day I actually bought the season pass), then they said I didn't redeem any codes, now they are saying I redeemed BONUS, but not VBI. The VBI code is what got me to come back in the first place. Friend told me about it, so I installed and used it.

Their responses are going all over the place right now.

Quote:

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Originally Posted by Kyosji

Their responses are going all over the place right now.

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Perhaps they feel that you haven't spent enough money? lol ;)

Quote:

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Originally Posted by Kyosji

This whole thing with support seems to be goign nowhere. First they tell me I didn't buy the season pass, then they tell me I joined on July 28th (The day I actually bought the season pass), then they said I didn't redeem any codes, now they are saying I redeemed BONUS, but not VBI. The VBI code is what got me to come back in the first place. Friend told me about it, so I installed and used it.

Their responses are going all over the place right now.

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They've been backlogged in support (massively!) and are hiring new people.

This in NO WAY is meant to defend their ineptitude.

I'm also thinking that this may have something to do with when Kiwi told me my account was a 'special case' and they had to manually recreate my support account.

http://forums.defiance.com/showthrea...36#post1600036

Quote:

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Originally Posted by Kyosji

then they said I didn't redeem any codes, now they are saying I redeemed BONUS, but not VBI. The VBI code is what got me to come back in the first place. Friend told me about it, so I installed and used it.

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You can check that here: https://glyph.trionworlds.com/commer...m-voucher-flow

Quote:

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Originally Posted by Snib

You can check that here: https://glyph.trionworlds.com/commer...m-voucher-flow

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Mine is wonky because my accounts page was all manually reentered by Trion. Like they have dates in there for times I didn't even have the game installed now. Nothing on there is 100% accurate.

Quote:

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Originally Posted by Kyosji

Mine is wonky because my accounts page was all manually reentered by Trion. Like they have dates in there for times I didn't even have the game installed now. Nothing on there is 100% accurate.

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well that explains how the VBI code was conveniently left off of your account.

KIWI COME FIX THIS MESS!

Quote:

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Originally Posted by Kyosji

Mine is wonky because my accounts page was all manually reentered by Trion. Like they have dates in there for times I didn't even have the game installed now. Nothing on there is 100% accurate.

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Well, that's the source of your problems then. The game cannot know better than what they entered there.

The thing is, even if you don't add the 15 day pass from the VBI code, I would STILL have 14 more days of patron pass. That part seems to be completely slipping past them. Something is OBVIOUSLY wrong.

Also, if anyone can remember, when you bought the season pass, or at least the first DLC, the reecustomization kit that came with it, were you able to change your species? 2 days ago they 'fixed' mine by just issuing an appearance changer. With that I couldn't change my race or sex, only the look and name. I could have sworn I was supposed to be able to change the race, because of the new one added with the first DLC. I may be wrong, but it's been bugging me. I still have issues with mine, because I used it mainly to change the heroic voice (very annoying), but after changing it to lunatic, I'm still getting the heroic voice. Driving me crazy.

Quote:

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Originally Posted by Kyosji

Also, if anyone can remember, when you bought the season pass, or at least the first DLC, the reecustomization kit that came with it, were you able to change your species? 2 days ago they 'fixed' mine by just issuing an appearance changer. With that I couldn't change my race or sex, only the look and name. I could have sworn I was supposed to be able to change the race, because of the new one added with the first DLC. I may be wrong, but it's been bugging me. I still have issues with mine, because I used it mainly to change the heroic voice (very annoying), but after changing it to lunatic, I'm still getting the heroic voice. Driving me crazy.

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You're being hosed. Yes everything about your toon should be modified with the appearance redo. The name redo should NOT BE included in that.

You are definitely a special case and they're trying to push you away instead of getting you fixed up. If you've already spoken to Kiwi about this stuff I would pester her some more.

Kiwi, I know you're only one person but a customer is in serious need of MAJOR attention. If you want to keep him here, HELP HIM.

Quote:

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Originally Posted by dramaQkarri

You're being hosed. Yes everything about your toon should be modified with the appearance redo. The name redo should NOT BE included in that.

You are definitely a special case and they're trying to push you away instead of getting you fixed up. If you've already spoken to Kiwi about this stuff I would pester her some more.

Kiwi, I know you're only one person but a customer is in serious need of MAJOR attention. If you want to keep him here, HELP HIM.

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Apparently they are escalating it. I told them what you said, and included this thread link in it. It just seems that since I've come back, nothign was working with my account. Even 2 days before the SV release to about a week ago I was getting nearly no drops. I found like 1-2 white weapons a day of full playing, and barely any ammo with all those bonus egos activated on my character. Seems that slowly fixed its way out to the point I know I wasn't crazy and it was a bug. Plus I had some empty T4 lock boxes, which they gave me a few bits for in compensation. Just seems my entire account is all wonky.

Quote:

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Originally Posted by Kyosji

I still have issues with mine, because I used it mainly to change the heroic voice (very annoying), but after changing it to lunatic, I'm still getting the heroic voice. Driving me crazy.

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Sorry to tell you but you wasted yours then. The voice is configured in options, you can change it to whatever you like as often as you like.

PS: If only I could change the hysterical EGO voice though, hate that one with a vengeance... :P

Quote:

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Originally Posted by Snib

Sorry to tell you but you wasted yours then. The voice is configured in options, you can change it to whatever you like as often as you like.

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Yeah, people have told me that, but I can't find that option anywhere on the PC version.

Quote:

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Originally Posted by Kyosji

Yeah, people have told me that, but I can't find that option anywhere on the PC version.

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Log your character in, then it's under gameplay options in the chat category. Don't ask me why it's there or why gameplay options has a chat category anyway when there are separate chat options. I didn't program this mess. :P

Quote:

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Originally Posted by Snib

Log your character in, then it's under gameplay options in the chat category. Don't ask me why it's there or why gameplay options has a chat category anyway when there are separate chat options. I didn't program this mess. :P

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I'll try it when I get home. My thing is, if the recustomization kit I got from purchasing the season pass was supposed to let me change my race and sex, that's what I want. When they reissued me it, they gave me a claimable called "Appearance Changer" which only let me change the look of my current character and his name, not his race or sex.

I was hoping to change my character to a male human, or maybe even a female, as I'd rather watch the backside of a female character run around other than a male.

Quote:

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Originally Posted by Kyosji

Also, if anyone can remember, when you bought the season pass, or at least the first DLC, the reecustomization kit that came with it, were you able to change your species? 2 days ago they 'fixed' mine by just issuing an appearance changer. With that I couldn't change my race or sex, only the look and name. I could have sworn I was supposed to be able to change the race, because of the new one added with the first DLC. I may be wrong, but it's been bugging me. I still have issues with mine, because I used it mainly to change the heroic voice (very annoying), but after changing it to lunatic, I'm still getting the heroic voice. Driving me crazy.

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Here is a link to that dlc's patch notes:

http://forums.defiance.com/showthrea...e-Pack-8-20-13

The problem is that the "Customization Redo" that we were given then is no longer available. It has been split up into several parts (there is even a seperate 1 for a name change now). Make sure and look in store and you'll see what they're all called now and have them give you all of them. I can't check because they're updating.

Ok, completely clears this up. They gave me the wrong customization kit. They just gave me an appearance changer. I hope to God they fix this, and not deny me something they were supposed to issue me in the first place. I just have this baaaad feeling they are going to screw me over on this.

Well, nothing from support so far, nothing from Kiwi or Scrapes, and this is the 3rd time sitting 2+ hours waiting for live support. I'm getting tired of this.

Got my customization fixed, now still waiting on an e-mail from Trion about my patron pass, which is now expired when I should have 25+ days left.

Glad to see that you got the Customization redo fixed. I remembered reading recently people having problems with their Patron Passes because when Trion checked it was on a 2nd acct. That made me think, since you said they had to manually recreate your suppoort acct. maybe this could be part of your problem. Could be some was applied somewhere else and also why you get different answers about which codes you redeemed. Just a thought:confused:

Whatever it is, today is my last day of patron. If they let it expire after today, I am going to be pissed. If they can't give me a credit to go towards another 30 days. Their whole system is just a giant joke, and their support definitely makes you feel like you are just a piece of garbage, not worth their time.

If they cant get it solved today, I can't even get back onto live chat to get it sorted out since I have to be a current patron pass user to even use their online chat. THAT is just a giant joke that will destroy their company.

Welcome to the world of Trion....my Patron pass is screwed up too (just shows greyed out). The login screen for Glyph shows that I have 45 days left, but an inactive pass (somehow must be pointing at PC instead of my LINKED account for Xbox). I've had my Xbox linked since the beginning, but because I don't login very frequently anymore, looks like things are hosed....not even going to bother with support since we're only 14 days from fulfilling our Destiny...

That's great for you, but I refuse to play Destiny on a console. I have to wait for a PC release on it.

Nearly a week later, and no response from support. My game time is now expired. The company has officially stole 30 days worth of patron pass time from me.

Why not contact live support? It will take them several weeks to get to your ticket.

Quote:

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Originally Posted by Snib

Why not contact live support? It will take them several weeks to get to your ticket.

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Live support got nerfed. You can only reach live chat if you have either made a purchase in the last 30 days, or if you have an active patron pass. This new policy went into effect yesterday.

EDIT: here is the link to the official post

http://forums.defiance.com/showthrea...cent-Purchases