In all honesty, I have no idea what I'm supposed to do to get this fixed...
Alright so 8 days ago after a recent patch, I encountered a devastating bug. The trading scrip system has been changed for me and all though it looked cool, it is broken. Before I used to be able to to type in the amount of scrip using numbers on my keyboard, and now its been changed to where it looks something like 000,000 when you go to trade scrip, well the first 000,00 are grey and blacked out ( http://postimg.org/image/6h4dyfeun/
and http://postimg.org/image/vm7xn0l6d/ ) so I can literally give 1-9 scrip at a time. Which means I can not buy anything from anyone. I submitted it as a bug first, then I submitted it under the ticket.
This was what I put in the ticket " I labled this as currency missing because it was the only option closest to my issue. I have a weird thing going on when I go to trade with people and I want to give them scrip, I can only select the first box and put it from 0-9. Every other slot is grayed out and un-selectable. It is really frustrating because I can't buy weapons or give buddies cirrency because the only option available is 0-9 crip. Before I used to be able to just type however much I wanted, but now it looks like it has been changed to a clock like feature where you can select up and down in every slow which is cool I guess but no other slots can be selected. It looks like this 000,000 and i can select only the first one soo it looks like this 000,001 000,002 000,003 etc etc up untill 000,009. I can't select anything else and therefore I am unable to buy weapon mods or weapons or shields etc etc. Please fix this."
I wait and receive nothing so I contact a dev on here named rashere, and after a few back and forth comments, he told me the pictures were a help. Then I get a email from the support team saying
"Hello and thank you for contacting us in regards to Defiance
Please accept our apologies for the delay in responding to your inquiry. At this time we are experiencing much heavier volume than anticipated but are working to get assistance to those who need it as quickly as possible. As your inquiry has not been replied to in 5+ days we understand that it is possible that you have already gotten your question answered or your needs met. In order to help us get to each person’s questions as efficiently as possible we are checking in with you to see if you still require a response from us. If you do then simply reply to us letting us know that you still need help. This will insure that somebody will get back to you as quickly as possible. Rest assured that you will not lose your place in line and this will not in any way increase the amount of time necessary for you to receive a response.
Additionally, please be aware that we have recently added some additional resources in order to help us provide the exceptional level of service for which Trion is known. While it may take us some time to catch up on these outstanding issues, we are confident that we will be back to providing the service you deserve with the response times you expect in the near future.
If you have any additional questions or concerns, please don’t hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.
Your reference number for this ticket is 140921-002120.
Sincerely,
GM Giant
Senior Manager, Customer Support
Trion Worlds Inc."
I reply saying No problem about the wait, even though it kinda is but whatever, and say I'm still experiencing the issue and it sucks because I've missed out on buying a few mods and weapons.
2 days after I send that, i get an email saying
"Hello,
Thanks for the report regarding only able to send up to 9 scrip during trade. Unfortunately, this is an issue in which we are unable to provide an immediate fix or workaround for you. Our development team is still in need of information from players, so that they may replicate this issue. The best way to do this is for you to submit a bug report, to explain the issue and how it happened in your own words.
To report a bug in-game:
1. Press 'F6' to get to the settings screen
2. Click on 'Submit Feedback'
3. Select a Category (Comment, Bug, Other) and enter text explaining the bug you currently have or feedback you have about Defiance.
Please know that it is important for the bug report to come from your character. Not only does it allow you to explain the issue in detail, in your own words, it will also automatically attach critical pieces of character information to your bug report for our QA team to review.
If you have any additional questions or concerns then please don't hesitate to let us know! Thanks for your continued support of Trion Worlds and for playing Defiance. Your reference number for this question is 140921-002120
Sincerely,
GM Hamhamm
Trion Worlds Inc"
So i read this and my first reaction is are you serious? I have to wait for other players to get this so they can report it? And then my next reaction is I have to submit a bug report? SOMETHING I ALREADY DID? It can take months for someone to get this issue, hell no one can get this and so then what? I'm just literally ****ed? I sent a reply that if any dev wishes to know, I will gladly send to them saying what weapons and mods I missed out and should atleast recieve them as missing items or deleted items or something because technically, I had every opportunity to get them and they were taken away from me because of this bogus bug. I dont know if a dev on here can even help me because I am so confused on who I am supposed to go to. Ive submitted a bug, ive talked to one dev, Ive talked to the email support.
The email support team is more of a "I am not going to reply for however long, but when I do, I am going to apologize and say we can't help you because we dont fix that. But we arent going to send this to that side of the team, we are going to label this as solved in the next 72 hours."
Like honestly I dont understand. This minor bug, is extremely detrimental to the game. I can't give anyone money, and if you think i am going to sit there and add 9 scrip 55,555 times, you are highly mistaken, any good weapon or mod is above 300k scrip and that is around 40k times I have to enter 9 scrip. Personally I dont mind if this issue gets fixed or not as long as a dev or someone can put the items I should of had or need in my claim items or something cause this is just ********. Im sorry to curse but really it is. I love trion, I have spent over 600 dollars in rift alone, i went to pax party, i bought the season pass for this, I have supported this company more then most have. And this is how one of their top paying customers gets treated? I mean yeah you are getting ddosd supposedly and dealing with AA and other things but wtf am I to them? I am extremely disappointed in this. If anyone has this issue or knows how to fix it please by all means tell me. If any fev has read this, message me with SOME NEWS.... I dont mind if i lag, i dont mind if i dc, i dont mind bugged quest, i dont mind things like that but this is something that is seriously aggravating and frustrating in every way possible. I cant do what i want, i cant buy mods from people, or trade with people or anything because of this. It is a serious issue. And I dont know what else to do then to come on here and rant. I dont see this getting fixed if i dont. I deserve, after all the time and money i have put into this team and companies, someone to be helping me. I usually dont ask for much, I am very laid back and calm, but I just am frustrated now because there isnt much of a point of me to play. I put in over 200 hours to get the scrip I did to pay for these mods and weapons and it took forever to find someone even selling them. And when i find them? BOOOM bug and now i cant. They are sold and long gone and being a gm on a few private servers and other things, i know how this **** works. So dont tell me you cant put those items in my inventory because i know you can. And i feel terrible coming here and saying that because it is just bad. I know how it looks to ask for things to be given to me but this to me is like a deleted item accidentally or an item that just disappeared. Its almost like going into a warmaster, and if he dies, the system has already programmed the drops to where you are guaranteed this item, but because of the server lag, you dc right as he dies, you see the weapon ppop up right before the dc, you sign in and it is gone and not in your inventory, it is the same thing for me, these items would have been mine because i was able to pay for them and the people had them. You can take away all my scrip if thats fair but seriously. I want this issue fixed, or atleast someone a competent dev who is able to guide me in the right direction and get this sorted out unlike the robotlike email team who literally in my opinion are no help.. :mad::mad::mad::mad::mad::mad:
