Gamestop Returns

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Originally Posted by Cycology

A buddy of mine works for Gamestop, and he said they had 37 Defiance returns today alone in just one store. Said, its the first time he has seen that many games come back the day after it came out, and hasnt heard that much outcry about a game, since AION-lol

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So did they all like store credit? Cause they could not get a refund on an opened copy of the game.

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Originally Posted by S1L3NTKiLLaH

Well I say your incorrect Mr. Gamestop manager. I have not had any issues returning opened games that are "broken" and do not play correctly. With any "policy" comes whats called an exception. This game being online dependant, is broken because the game will not function due to its current state. These bums have not even addressed the community about the issue. They will be lucky if a class action is not started because people have lost items in game that they purchased with cash. Oh and its not "our" anything its gamestops, remember your just a "manager" not an owner. Go get a real job.

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Your word "broken" here is intended as the GameStop term "defective" as in a non-working disc. Server issues are not "defective" issues as the disc works, you just can't connect to your game. There's no exception to that. "Any defective product may be exchanged for the same product within 30 days" is the return policy for defective games. So before you try to make someone look like an idiot, remember only you are the real idiot here.

I see what you did there cycology with your forum title @ wink wink @

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Originally Posted by geigaman

Your word "broken" here is intended as the GameStop term "defective" as in a non-working disc. Server issues are not "defective" issues as the disc works, you just can't connect to your game. There's no exception to that. "Any defective product may be exchanged for the same product within 30 days" is the return policy for defective games. So before you try to make someone look like an idiot, remember only you are the real idiot here.

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You look foolish. Just because YOUR experience didn't include discretion doesn't mean many other stores don't. I have bought from 4 different gamestops since they took over funcoland and 3 of them let me return open new games. It may be against corporate policy but it does happen. Some stores know how to keep regular customers coming back. Others like yours lose the business of customers like me.

Having said that I would not consider this game a candidate for return. But that is my opinion, much like yours.

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Originally Posted by cheapinjustice

gamestop will take returns on games within the first week don't let the clerks lie to you so they do not have returns on their record the corporate policy is within 7 days they even have an option to put in that it was returned because you didn't like the game itself

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Wrong I worked for gamestop, they take returns for used games within seven days. They do not return opened games with the exception of christmas returns.

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Originally Posted by GrampaMurkedU

You look foolish. Just because YOUR experience didn't include discretion doesn't mean many other stores don't. I have bought from 4 different gamestops since they took over funcoland and 3 of them let me return open new games. It may be against corporate policy but it does happen. Some stores know how to keep regular customers coming back. Others like yours lose the business of customers like me.

Having said that I would not consider this game a candidate for return. But that is my opinion, much like yours.

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I pointed out the error in his words. I've returned new games for customers, I never said I didn't. I, however, said it was against policy. The only people I've ever returned new games for were regular customers who I want to come back into my store. If that guy would have come into the store saying something like that, he would have walked out with his game in his hand, no return.

I also don't work for GameStop anymore, it's a HORRIBLE job. GameStop is a corporate animal who cares only for money and not for customers.

Do I look foolish? No. Learn to analyze.

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Originally Posted by MurtherX

Your buddy is a liar. Gamestop will not take returns that are open. They will take "Trade ins," which is pointless at this point to take half of what you paid for.

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what he said. I think your 'buddy' is a figment of your troll mind. Which gamestop?? I'm going to call and ask.

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Originally Posted by geigaman

Your word "broken" here is intended as the GameStop term "defective" as in a non-working disc. Server issues are not "defective" issues as the disc works, you just can't connect to your game. There's no exception to that. "Any defective product may be exchanged for the same product within 30 days" is the return policy for defective games. So before you try to make someone look like an idiot, remember only you are the real idiot here.

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Regardless of how you interpret the information I posted, I have returned games without issue. The game disk is not deffective, the game box clearly says on the back "online only" and that is why the word "broken" was used. I for one dont mind a little down time so they can get it right, but you can tell me all you want about how they wont take a opened game back, but that doesnt change the fact that I have not had an issue when returing the game for legitimate reasons. Just because your a **** gamestop employee doesnt mean that everyone is, some managers and employees care about their customers.

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Originally Posted by geigaman

I pointed out the error in his words. I've returned new games for customers, I never said I didn't. I, however, said it was against policy. The only people I've ever returned new games for were regular customers who I want to come back into my store. If that guy would have come into the store saying something like that, he would have walked out with his game in his hand, no return.

I also don't work for GameStop anymore, it's a HORRIBLE job. GameStop is a corporate animal who cares only for money and not for customers.

Do I look foolish? No. Learn to analyze.

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3 stores not 3 games lol reread my post

I've returned 3 in the last year alone.

Looks like a bunch of console kiddies don't have any patience, then again, what 15 year olds do?

:D

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Originally Posted by mofetti

geez this is turning into me3

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blasphemer, you shall burn for eternity for utering such words.:D

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Originally Posted by UsuallyDope

Looks like a bunch of console kiddies don't have any patience, then again, what 15 year olds do?

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Scream racial insults over xbox live on cod

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Originally Posted by Cycology

A buddy of mine works for Gamestop, and he said they had 37 Defiance returns today alone in just one store. Said, its the first time he has seen that many games come back the day after it came out, and hasnt heard that much outcry about a game, since AION-lol

I will actually be keeping my game, I have others to keep me busy until the bugs get fixed on this one :)

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Which gamestop?? I'm still waiting?? I'm going to call and verify your post. I'm tired of trolls on this site. Well trolls and impatient 12 year olds.

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Originally Posted by GrampaMurkedU

3 stores not 3 games lol reread my post

I've returned 3 in the last year alone.

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I reread and deleted, apologies there. Those stores broke federal law, plain and simple. I'll tell you why most stores don't break the store policy.
Transactions where new games are returned are logged in GameStop Corporate's database. After so many return transactions not authorized by DM/higher of returned new games, the store is flagged (not to mention the store's profit is crap due to returning new games is a double loss) and the SM is investigated. Upon investigation, a SM most likely will be fired and/or fined. Federal law states that opened, new discs are non-returnable due to piracy issues that can occur. Gonna suck for those stores if something like that happens.

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Originally Posted by chadiwack

Which gamestop?? I'm still waiting?? I'm going to call and verify your post. I'm tired of trolls on this site. Well trolls and impatient 12 year olds.

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A troll saying he is tired of trolls? Really guy?

Bottom line it doesn't matter guys. The game will get better and we will enjoy it without the complainers if they take it back for refunds or trade.

Gettin late

Later all

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Originally Posted by GrampaMurkedU

Bottom line it doesn't matter guys. The game will get better and we will enjoy it without the complainers if they take it back for refunds or trade.

Gettin late

Later all

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^Nailed it

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Originally Posted by GrampaMurkedU

Scream racial insults over xbox live on cod

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So true.. haha

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Originally Posted by UsuallyDope

Looks like a bunch of console kiddies don't have any patience, then again, what 15 year olds do?

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Dude seriously a lot of "mmo experts" on here are full of crap. I've been playing mmo's since EQ launch. I know what to expect, but console gaming is suppose to be different. You sacrifice the HQ graphics for ease of use. You are suppose to be able to pop in a disc and go. No configuring and updates are really small and quick.

Please remember this when looking at people's responses in the Xbox section. They are not use to putting up with PC game hassles. Every response that we are seeing if you understand console and PC gaming at all is to be expected. Trion gets a pass from me for trying something new, but we are all different and I don't expect everyone to agree.

The sad part is that as consumers these people are correct and they are being told "it's the norm". The Internet and the we'll patch things after release mentality is killing gaming.

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Originally Posted by DocWalton81

:D

blasphemer, you shall burn for eternity for utering such words.:D

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Haha ok that was a little harsh Lol

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Originally Posted by cheapinjustice

gamestop will take returns on games within the first week don't let the clerks lie to you so they do not have returns on their record the corporate policy is within 7 days they even have an option to put in that it was returned because you didn't like the game itself

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I work at Gamestop 7 day return on pre owned games ONLY If new games have been open we can not return it.

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Originally Posted by MoFetti

Dude seriously a lot of "mmo experts" on here are full of crap. I've been playing mmo's since EQ launch. I know what to expect, but console gaming is suppose to be different. You sacrifice the HQ graphics for ease of use. You are suppose to be able to pop in a disc and go. No configuring and updates are really small and quick.

Please remember this when looking at people's responses in the Xbox section. They are not use to putting up with PC game hassles. Every response that we are seeing if you understand console and PC gaming at all is to be expected. Trion gets a pass from me for trying something new, but we are all different and I don't expect everyone to agree.

The sad part is that as consumers these people are correct and they are being told "it's the norm". The Internet and the we'll patch things after release mentality is killing gaming.

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If you can explain a way to test the servers max population before launch, please by all means inform Trion. Until then, it's widely regarded the first couple days to a week are filled with downtime because it's the true stress test of the servers. The Beta population wasn't large enough for a proper stress test, it usually never is by any company. So, yes it is the norm. I bet by next tuesday there won't be any downtime besides a weekly scheduled maintenance. (Like every other MMO in freaking existence)

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Originally Posted by MoFetti

Dude seriously a lot of "mmo experts" on here are full of crap. I've been playing mmo's since EQ launch. I know what to expect, but console gaming is suppose to be different. You sacrifice the HQ graphics for ease of use. You are suppose to be able to pop in a disc and go. No configuring and updates are really small and quick.

Please remember this when looking at people's responses in the Xbox section. They are not use to putting up with PC game hassles. Every response that we are seeing if you understand console and PC gaming at all is to be expected. Trion gets a pass from me for trying something new, but we are all different and I don't expect everyone to agree.

The sad part is that as consumers these people are correct and they are being told "it's the norm". The Internet and the we'll patch things after release mentality is killing gaming.

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I agree and I played pre expansion EQ. But that was 15 years ago (age hidden lol), when are they gonna get this stuff straight. Lol

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Originally Posted by cheapinjustice

gamestop will take returns on games within the first week don't let the clerks lie to you so they do not have returns on their record the corporate policy is within 7 days they even have an option to put in that it was returned because you didn't like the game itself

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Woah good sir i work for gamestop and if you dont bilieve look at your riciept for the return policies. The return policy for new games is if it unopened and still sealed with the riciept we can do a full refund within a monthif it is opened you can trade it in for a lesser value or swap it out for the exact same game in cases where the disc is defective. a USED Game can be returned within 7 days for a full refund with the riciept.

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Originally Posted by UsuallyDope

If you can explain a way to test the servers max population before launch, please by all means inform Trion. Until then, it's widely regarded the first couple days to a week are filled with downtime because it's the true stress test of the servers. The Beta population wasn't large enough for a proper stress test, it usually never is by any company. So, yes it is the norm. I bet by next tuesday there won't be any downtime besides a weekly scheduled maintenance. (Like every other MMO in freaking existence)

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I wonder if it was a full out free beta to all on xbox advertised on the dashboard if that could have helped test it.

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Originally Posted by dstrollo360

I wonder if it was a full out free beta to all on xbox advertised on the dashboard if that could have helped test it.

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Most likely, that way, way more people would have logged on. Also, the Beta had a lot of servers, which was a mistake imo. Lots of servers + Small pop = bad stress test.

edit: ****, lion's autocorrect is annoying.

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Originally Posted by UsuallyDope

If you can explain a way to test the servers max population before launch, please by all means inform Trion. Until then, it's widely regarded the first couple days to a week are filled with downtime because it's the true stress test of the servers. The Beta population wasn't large enough for a proper stress test, it usually never is by any company. So, yes it is the norm. I bet by next tuesday there won't be any downtime besides a weekly scheduled maintenance. (Like every other MMO in freaking existence)

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You are preaching to the choir my friend, but like I said in my post......don't expect everyone to understand that and don't attack them for their opinions.

Im gonna keep it. It seems like there working hard to patch it, and as long as they keep it up, ill wait.

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Originally Posted by UsuallyDope

Most likely, that way, way more people would have logged on. Also, the Beta had a lot of servers, which was a mistake imo. Lots of servers + Small pop = bad stress test.

edit: ****, lion's autocorrect is annoying.

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It would have been smart for that to happen as it would also raise awareness.

Rofl @ people talking about those on consoles not having patience. Last time I checked, CoD releases in a poor state everytime. Yet, people don't rush to abandon it a day after release. Fact is, unlike CoD, Defiance just doesn't do anything extremely well. It's a supposed "MMO" with loot not even turned on. Don't blame the community, blame the devs for their incompetence.

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Originally Posted by JonDav

Rofl @ people talking about those on consoles not having patience. Last time I checked, CoD releases in a poor state everytime. Yet, people don't rush to abandon it a day after release. Fact is, unlike CoD, Defiance just doesn't do anything extremely well. It's a supposed "MMO" with loot not even turned on. Don't blame the community, blame the devs for their incompetence.

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I'm sorry, I missed the part where CoD was an online only game that forces you to be online to play it at all. You're comparing apples to oranges here bub.

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Originally Posted by ainokeato

I'm sorry, I missed the part where CoD was an online only game that forces you to be online to play it at all. You're comparing apples to oranges here bub.

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CoD and all other matchmade shooters are usually peer-to-peer connections as well, meaning the "server" for a TDM game is someone in the lobbies Xbox. This is also what leads to the Cod***s crying that someone "has host"(probably don't even know what this means and just started repeating it) when they kill them cause they're so good they don't die.

Hopefully that means I shouldn't have a hard time picking up a copy tomorrow then.

are game stop will take return and console game with-in the first week but after that its consinder trade in pc gae are non return-able though

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Originally Posted by MurtherX

Your buddy is a liar. Gamestop will not take returns that are open. They will take "Trade ins," which is pointless at this point to take half of what you paid for.

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if you threaten to do a charge back most of the time they will refund your money rather lose one sale then lose you as a customer totally also a call to the district manager usually gets you a refund as well.

you cant return open games at gamestop. i know i work there. return policy is 7-day for PRE-OWNED games. we had absolutely NO defiance games come back to our store today. if our game ISNT working you can exchange it for the same game new.

i myself have been running into several issues and also not being able to play the most ive played thus far is about an hour. i think many of us are being quite patient with all the problems, and while defiance is now becoming deFAILance.... i think we are all hoping for the best.

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Originally Posted by Hazel

The main reason for the high amount of returns are the console gamers that have never played an MMO at launch. Gamestop hadn't seen so many returns on an item because you don't return MMOs. And normal games don't have stability issues because they aren't solely online games that are supposed to handle several thousands of players at once. People have no patience at all. Sadly this is especially true for console gamers. Give them something they've never seen before and they decide that the issues are to much for them.

It sucks Trion has to lose out on the money from those people. But I'm personally glad those people won't be sharing the game with us.

Wish one of those little punks would give me a pre-order code seeing as they won't need it. Gamestop screwed me out of mine >.>

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I find that statement hardly fair, you can't put console gamers into a group and assume that everyone who returned the game does not have patience. Most people I play with online understand that MMO's launches are not all sunshines and rainbows. I do agree with your point though about not having to play with those types of people.

Just two things i wonder about:

1. How many of those returns are Pre-Order returns from people who switched to the Steam Pre-Order? Alot of people did it since Steam eventually had far superior rewards.

2. How do you allow the return of an online game where a KEY is registered on your Trion account? I don't see how Gamestop can process a return on a game that now contains a key that is no longer valid. Do they contact Trion and say "please cancel this serial number from whoever used this?" . Sounds like alot of admin to me, since the only way you could have attempted to play the game was to load your key on your account somewhere?

Hence i can only assume the returns are un-opened packages, which brings me back to #1.

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Originally Posted by Cycology

A buddy of mine works for Gamestop, and he said they had 37 Defiance returns today alone in just one store. Said, its the first time he has seen that many games come back the day after it came out, and hasnt heard that much outcry about a game, since AION-lol

I will actually be keeping my game, I have others to keep me busy until the bugs get fixed on this one :)

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Obviously those Gamestop workers weren't around when Deepsilver released Dead Island... that game had more problems than this one at launch.

People are just too impatient these days, but then again, that's what defines the players. RPG players know how to be patient and invest their time into their characters and games, so forget those Shooter fanboys; we got a kickass developer that actually works on their problems instead of looking for a BS fix *coughBF3cough*

GG Trion. Any way we can help, let us know. (and check a ticket I submitted the other day, my character had a weird random script the other night with an error code. it's submitted to the Trion's support site)

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