Absolutely unacceptable!

You make a thread for missing pre order items and only leave it open for 24 hrs? What did that accomplish? The fact that the only way to get your items is to talk to live chat support is absurd. i'm in queue right now, but I HAVE A JOB so i don't have the code with me its at home. so help me god, if i need that damn code trion, the email and code are linked to my account. If you cant tell i pre-ordered from that than how am i supposed to trust you with EVEN more money for a season pass or bits? please dont tell me that the system is so bad that you cant tell if i redeemed my code or not. Ill pack up every unopened copy of this game and ship it back for full credit. and tell all of our sister stores to do the same. May not be any skin off your back, but i refuse to promote something that is so badly run. I had faith before i really did, but this is the end of the line. hell i even apologized for my impatience on twitter, only to be kicked out of the only game that i have had a group to chat with. Im looking at this from both a consumer and a retailers standpoint. I was just asked if i redeemed my codes and checked the claim items in the defiance store by Myll_Erik, i said yes. now what?

The things that you got from the pre-order are in the in game store.

1. Link your Trion account to your PS3

2. inside the game press the start

3. press the L2 button and access the store

4. In the Categories list find the Claim Items button

5. Your items are here grab them and enjoy

6. this area will also hold any items that you get during quests if your inventory gets full.

DEFI!!!!!!!

hahaha im not an idiot, i have done all this. linked account, linked console entered code and it says transaction pending. explain.

Try relaunching the game and logging back in.. helped me and an army of other people. :)

There are certain in-game conditions that have to be met as well.

1) You have to complete the tutorial section (once you and Cass jump the wall, you're done).

2) You have to log out, and then log back in. I actually tried this and it didn't work at first. So I quit the game entirely, re-loaded, logged in, and viola! Ph4t L3wtz!

If you've met all this criteria, and it's still not working... contact Trion support!

Quote:

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Originally Posted by Rusty

You make a thread for missing pre order items and only leave it open for 24 hrs? What did that accomplish? The fact that the only way to get your items is to talk to live chat support is absurd. i'm in queue right now, but I HAVE A JOB so i don't have the code with me its at home. so help me god, if i need that damn code trion, the email and code are linked to my account. If you cant tell i pre-ordered from that than how am i supposed to trust you with EVEN more money for a season pass or bits? please dont tell me that the system is so bad that you cant tell if i redeemed my code or not. Ill pack up every unopened copy of this game and ship it back for full credit. and tell all of our sister stores to do the same. May not be any skin off your back, but i refuse to promote something that is so badly run. I had faith before i really did, but this is the end of the line. hell i even apologized for my impatience on twitter, only to be kicked out of the only game that i have had a group to chat with. Im looking at this from both a consumer and a retailers standpoint. I was just asked if i redeemed my codes and checked the claim items in the defiance store by Myll_Erik, i said yes. now what?

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WOW dude look at post under yours! It amazes me that there are people who can't figure this out, wow took me like 2 mins to find my stuff while others such as u complain dam look around a little before u have a child temper tantrum.

There's an open thread stickied in the main General Discussion forum. It looks like there are some PS3 accounts that are having problems with pre-order items that must be manually fixed on their end. Sorry you're having problems, I hope they can resolve them.

Quote:

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Originally Posted by THE CRAZZED

WOW dude look at post under yours! It amazes me that there are people who can't figure this out, wow took me like 2 mins to find my stuff while others such as u complain dam look around a little before u have a child temper tantrum.

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i run a retail store. i have followed all instructions. they did not provide me with a preorder code. this is on trion. I have to deal with all the kids like you< coming back into my store demanding a refund. So perhaps you< should take a look around your basement, before you talk to me.

Quote:

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Originally Posted by Rusty

hahaha im not an idiot, i have done all this. linked account, linked console entered code and it says transaction pending. explain.

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Apparently you are an idiot. Please use periods and commas appropriately .

Thanks. Have a great rest of the morning.

Before you rage more go to your recipt and look at it there should be a code on it for pre order items