Not looking to pick a fight and not trying to defend Trion's decisions/actions, but them saying something sounds like a good idea and them giving it out for free do not go hand in hand.
The game has a number of issues I'd love to see fixed before they added ANY new content. I've bought all the DLC except Gunslinger, I've gone out and bought a Disc copy of the game, I bought extra inventory slots and key codes etc. At present I've invested as much, if not more, in this F2P game and being on a very limited gaming budget worry about getting locked out because I simply can't afford to play said game.
So as long as they aren't changing things to charge me to do anything in game I can currently do for free I don't see the issue.
I see people wearing cool outfits on their toon or driving a different vehicle and think hey that would be nifty to have, but find out it's from bit store and I say nevermind. I'm not entitled to those outfits or vehicles, they are something extra I can pay for if I want, but not having them doesn't affect the basic game and my ability to play.
You want them to put the work into providing something in game you want, then complain when they say ok they'll add it for a minor additional fee. Don't want to pay for it? Easy don't pay for it. They aren't going to hold a gun to your head and force you to pay for it or deny you the ability to keep playing the game as is if you don't spend HR for private instances.

