tl;dr, don't bother reading...... Is there actually a live person anywhere in CS?
Updated: Resolved, after a fashion.
I warned you.
I made a mistake, I retrieved mods from a Defiant Few weapon (originally bought at the Coit Tower location a while ago). I made the mistake while trying to verify what mods were on it.
My fault, I screwed up, I hit the wrong button going thru the list.
I immediately sent a msg asking if I could have the issue reversed, and laid out all the details.
Account,
'toon,
Where I was,
What I was doing,
What I did,
What I did wrong,
What I did it to,
What I was asking for.
Days later I get:
##- Please type your reply above this line -##
http://webcdn.triongames.com/glyph/e...ader-glyph.jpg http://webcdn.triongames.com/trion/e...yph/spacer.gif http://webcdn.triongames.com/trion/e...yph/spacer.gif
Your request (250XXX) has been updated. To add additional comments, reply to this email.
GM XXXXX (Trion Worlds)
Jul 22, 17:31
Hello!
Thank you for contacting us regarding Defiance,
Please accept our apologies for the delay in responding to your inquiry. At this time we are experiencing much heavier volume than anticipated but are working to get assistance to those who need it as quickly as possible. As your inquiry has not been replied to in 5+ days we understand that it is possible that you have already gotten your question answered or your needs met. In order to help us get to each person's questions as efficiently as possible we are checking in with you to see if you still require a response from us. If you do then simply reply to us letting us know that you still need help. This will insure that somebody will get back to you as quickly as possible. Rest assured that you will not lose your place in line and this will not in any way increase the amount of time necessary for you to receive a response.
Many answers to commonly asked questions in regards to your Trion worlds account, or technical difficulties you may be having, can be found at https://support.trionworlds.com/
We have recently added some additional resources in order to help us provide the exceptional level of service for which Trion is known. While it may take us some time to catch up on these outstanding issues, we are confident that we will be back to providing the service you deserve with the response times you expect in the near future.
If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.
Sincerely,
GM XXXXX
Senior Manager, Customer Support
I got another of these the other day.
I'm betting nobody is actually working there, and the computer scanning the text really has no clue how to interpret more than 20 words.
All the info I could possibly type was in the original msg.
Everything I had to say.
All of it.
No other information was available.
No other information existed.
Nothing.
Reading the original msg would have made that abundantly clear.
But just like they did in early 2013, in response to broken stuff in the game at roll-out, they ask the same question when there are no additional answers or information from us.
So, besides venting, there's really no point in sending in the original request for help.
There's no point in following up.
There's no point in any of this.
An answer saying 'Sorry, can't/wont help, bugger off' would have been more useful than the crap answer that shows they aren't home, wont help and don't care.
Done.
