Sadly dissapointed , seeking refund.

I am re-posting this here along with the message I sent to Trion for public record. The Live chat will not work for me, and the last message I sent for support took days for an answer..


I am sorry but I have never been so insulted at a game release in my life. I waited some time to play this, and after missing the beta by days I decided to give the game a go anyway. I spent 120$ on digital deluxe and some cash for the in game shop. . I have been unable to enjoy one single hour of gaming . It is for this sad reason I must demand a refund. I can not support the release of a product like this.

If the refund process is smooth, and the game see improvements I will likely return later..but as is I would not play this if it were free to play.

What about this game do you find so displeasing?

At the top of my list would be that I am not going to pay to beta test. Backing that up would be the insane amount of bugs (no pun intended), many of which make leveling at a decent pace difficult . Of course I have to take the latter on faith, as I have been unable to stay in game long enough without crashing or freezing to find out. After spending way to long trying to get a live chat to work, I decided this was not the game for me at the moment.

I have used live chat twice without issue. I have only found 1 bugged quest, leveling is fairly easy. As far as game crashes and freezes i could not comment on without system specs, if your using an older machine then you are not focused on as much as the newer machines. I played Rift at the start and it had some bugs but Trion Worlds is good at getting fixes out quickly. They mainly need people to report the bugs and most players will just get pissed off and skip the quest or stop playing.

Well, I'm on an I5 system with a 2gb GPU and 8gb of RAM so it is not that..I am playing several other brand new games and they work fine.

Again tho, I'm not going to pay to be a beta tester.

sounds like a bunch of QQ. your mom must of found out you spent that much and yelled at you for it.

Nope, I'm an adult..I will not tell you what is in my bank account right now, but I will say its over 10 grand..So it is not the money..

oh snap lookout we got a badass over here ^ you obviously are running the game off a dinosaur since your the only person complaining for a refund.

and by the way your posting this in the wrong section of the forums, but then again they don't have a " Whiny Troll Refund area" to as which you can complain.

*Yawn* ....

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Originally Posted by clockwerkninja

I spent 120$ on digital deluxe and some cash for the in game shop.

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Did you buy it off of the Steam Store or from Trion's store? Also, I assume you won't be able to get refunded the cash shop credits.

Very odd, haven't had a single crash on my PC (i7 930, 6gig, 5850, so hardly top of the line anymore). Game run smooth, adsl connection out in the boondocks in Scandinavia. No latency to speak of, a few disconnects around patchtime, that's it.

A few bugs in the game that might constitute as "large", but I found that re-logging or moving a distance away on the game map and returning resets any issue I've come across.

From my perspective, it really strikes me as a problem on your end mate. Which is a pity, good game so far.

INb4 LOCK!

This thread degraded quickly.

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Originally Posted by Taaltos

INb4 LOCK!

This thread degraded quickly.

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And you're not helping.

There's a major patch coming out on April 15th addressing many of the major concerns players are having right now. I'm sorry you're having no enjoyment of the game, and do wonder what problems you were having. Still, many things are being looked into and addessed in that patch I mentioned. And still more after that, because fixing problems is priority right now. It's true they're having some problems, but all MMOs have hitches and bugs even after Beta into release.

The best thing you can do is list the specific issues you are having, if you have any interest in this game now or in the future. It'll help with the fixing process.

Anyway, good luck and should you be leaving Defiance behind, I wish you well in your future gaming endeavors elsewhere. If you stick to it, however, I'm pretty darn sure you'll have fun when the issues you're having are addressed and repaired.

Take care.

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Originally Posted by Envokation

And you're not helping.

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That was my first post in here.

It's highly unlikely a refund will be given.

Seriously, why make threads about refunds when its as easy as going to the support page. The game JUST came out and yes, there will be many bugs. No game in history has ever came out with any bugs. No one cares how much money you have, but what matters is that you, Sir, are complaining about a refund in a forum section that is aimed at fixing issues. Your issue is more of a "Waaaa, I have no patience for new games Wa wa wa" and (with no disrespect) you may need to go outside and enjoy life if you get this worked up about a new release.

Many of us are seriously enjoying the game to where I actually bought 3 more copies for my 3 best gaming buds on Steam. We are enjoying the new way to game an MMO and we are liking the fun. Yes, we are a bit annoyed, but we have been there and know how annoying new releases are. Diablo 3, Rift, Guild Wars 2, WoW, Path of Exile (Beta,) and many other MMOs out there we have played since the beginning. (Although we did get a refund for D3, but that is something diffrent... we were D2 players lol)

All in all: TL;DR
Less QQ, more Pew Pew!

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Originally Posted by Taaltos

That was my first post in here.

It's highly unlikely a refund will be given.

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Let me direct you to my previous post.

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Originally Posted by Envokation

And you're not helping.

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Everyone lay off him we don't need to turn this forum into a troll post, clock if i was you i would wait a week or two and see what trion puts out, also trion would rather try to fix your problems instead of giving you the money back. as far as the 20$ you spent in-game they will never refund that it will just be tied to your account til the end of time, or at least the end of trion. Also instead of complaining about the bugs post them and see if others have the same issue or if they had it and have found a fix.

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Originally Posted by clockwerkninja

Well, I'm on an I5 system with a 2gb GPU and 8gb of RAM so it is not that..I am playing several other brand new games and they work fine.

Again tho, I'm not going to pay to be a beta tester.

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i have that too, and 16gb ram, no stability issues.

could it be ... it's your system?

even on the old core 2 duo with 4 gb ram and ****ty old ati its runs.

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Originally Posted by clockwerkninja

I am re-posting this here along with the message I sent to Trion for public record. The Live chat will not work for me, and the last message I sent for support took days for an answer..


I am sorry but I have never been so insulted at a game release in my life. I waited some time to play this, and after missing the beta by days I decided to give the game a go anyway. I spent 120$ on digital deluxe and some cash for the in game shop. . I have been unable to enjoy one single hour of gaming . It is for this sad reason I must demand a refund. I can not support the release of a product like this.

If the refund process is smooth, and the game see improvements I will likely return later..but as is I would not play this if it were free to play.

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It was your choice to buy cash shop funds before seeing how much you like the game. You have no claim to a refund.

I've played without any issues other than a slight lag and the servers being down for patches.

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Originally Posted by Fir3cr4ck3r2

and by the way your posting this in the wrong section of the forums, but then again they don't have a " Whiny Troll Refund area" to as which you can complain.

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just report this idiot hes breaking the EULA and Terms of Use Agreement for flaming and trolling someone on the forums who is legitimately seeking assistance, and regardless if its in the wrong area mods are here for moving posts when they need it and has yet to be moved or closed by a mod or admin which you kid are not, leave people alone dont show what a cowardly little "Troll" you are here by flaming someone seeking compensation that is fair.
BTW learn what trolling is before calling someone else a troll when thats what you obviously are, weak @ss boy.

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Originally Posted by clockwerkninja

At the top of my list would be that I am not going to pay to beta test. Backing that up would be the insane amount of bugs (no pun intended), many of which make leveling at a decent pace difficult . Of course I have to take the latter on faith, as I have been unable to stay in game long enough without crashing or freezing to find out. After spending way to long trying to get a live chat to work, I decided this was not the game for me at the moment.

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I'm not trying to be rude when I say this. I don't think you should buy video games any more. Almost all video games will be doing this from now on.

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Originally Posted by FizzyMyNizzy

I'm not trying to be rude when I say this. I don't think you should buy video games any more. Almost all video games will be doing this from now on.

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You.
Are a God. lol

Entitlement in 2013....I want it all, I want it now, I want it to be perfect..........

Live chat works for everyone else......

You being insulted , does not entitle (that word again) you to a refund. It sounds like you are having computer and internet issues on you're end. Trion can not be held responsible for you're issues. They have support to assist you with solving those issues, but they are still you're issues.

Good luck on getting a refund on the store items. No one made you deposit money into the store account, and if you read the terms of service and eula...most people don't.....you would see that a refund for those items is non negotiable. You clicked "I AGREE" when you installed the game, so sorry you are S.O.L.

Whether or not you are going to "support" a"problem" like "this" or not has little to no weight behind it. Many more people support "This" then do not. For every person making comments good or bad here on the forums, there are many more that are not. This brand...Defiance....has a lot of money and effort invested into it. You and the 167 other disgruntled players voicing their opinions on the forums, are a small percentage of the overall. A percentage that has already been allowed for by the percentage maker upper gurus that every tv network and game company hire. So you not supporting "This" has already been accounted for.....

So good luck, I've heard rumors of WoW offering some cool perks for new/returning players....maybe you could support "That"

LOL, WoW...why has that game been allowed to survive this long? That thing still has the same damn graphics and gameplay as it did when I played 7yrs ago, not to mention they ruined it with all the expansions.

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Originally Posted by SaintRaze

LOL, WoW...why has that game been allowed to survive this long? That thing still has the same damn graphics and gameplay as it did when I played 7yrs ago, not to mention they ruined it with all the expansions.

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yes....my sarcasm gets a tad bit lost when I am forced to use letters to convey it....and not my voice.

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Originally Posted by SaintRaze

LOL, WoW...why has that game been allowed to survive this long? That thing still has the same damn graphics and gameplay as it did when I played 7yrs ago, not to mention they ruined it with all the expansions.

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Eh, no.

They've updated the graphics and visual and particle effects quite a bit.

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Originally Posted by Taaltos

Eh, no.

They've updated the graphics and visual and particle effects quite a bit.

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Just played another month of it about 3 months ago, looks like the same POS to me. Either way the characters still look like they're molded from play-doh and the gameplay is ruined by expansions.

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Originally Posted by SaintRaze

Just played another month of it about 3 months ago, looks like the same POS to me. Either way the characters still look like they're molded from play-doh and the gameplay is ruined by expansions.

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I disagree. I started playing again about 2 months ago. Quit after Cataclysm. Actually having a lot of fun with it again. The new instances are great, the LFR works quite well, have a great bunch of guildies.

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Originally Posted by Taaltos

I disagree. I started playing again about 2 months ago. Quit after Cataclysm. Actually having a lot of fun with it again. The new instances are great, the LFR works quite well, have a great bunch of guildies.

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The only way I was able to have fun was to log onto my lvl29 twink rogue and wreck people in PvP. But after about a week of WSG and Arathi, it gets old quick again.

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Originally Posted by SaintRaze

The only way I was able to have fun was to log onto my lvl29 twink rogue and wreck people in PvP. But after about a week of WSG and Arathi, it gets old quick again.

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I hate PvP.

I tank and/or heal. That's mah thing in whatever Trinity based MMO I play.

All I can say is that I have been playing since day one about 55+ hours up to now and a few disconnects and crashes but nothing major, my char is ego 540 and it is very stable has improved a lot, my pc is an i5 2500k nvidia 560ti 8gb ram windows 7, not seeing anything you are at the moment, I really think it has to be on your end or your isp, saying other games run fine means nothing, all games are coded different, I have seen many times when a pc developes an issue which only one specific game shows up, my old pc a Q6600 beast worked perfectly on everything except skyrim with the HD mods it turned out I had a corrupt section of one graphics memory cell which no other game touched.

Not saying that is your issue but so many people are calling you a troll because they are in game having no disconnections and no issues like yours, nothing past the normal OMG!! launch issues.

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Originally Posted by Taaltos

I hate PvP.

I tank and/or heal. That's mah thing in whatever Trinity based MMO I play.

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Ya, I had two lvl60 Prot Warrs, an 85 Holy Pally, a 30 Resto Druid, and a 70 Disc Priest. But healing/tanking the same dungeons over and over with my level of ADD lasts about two runs lol

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Originally Posted by SaintRaze

Ya, I had two lvl60 Prot Warrs, an 85 Holy Pally, a 30 Resto Druid, and a 70 Disc Priest. But healing/tanking the same dungeons over and over with my level of ADD lasts about two runs lol

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lol. I can see your point.

I did Rift for 2 years straight. Did quite a bit of endgame. Then SL came out, and things were, way more grindy.

I enjoy WoW. Sure the graphics are dated, but the gameplay is pretty solid and they've added some other neat things to do that I found in this current time playing.

There's a plants vs zombies type of quest that's fun.

The pet battles are a lot more fun that I thought they would be.

The storyline of the pandas, which I ridiculed as a race very vehemently, is good.

The monk class is actually fun as well.

I still hate PvP. xD

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Originally Posted by Vaylgar

just report this idiot hes breaking the EULA and Terms of Use Agreement for flaming and trolling someone on the forums who is legitimately seeking assistance, and regardless if its in the wrong area mods are here for moving posts when they need it and has yet to be moved or closed by a mod or admin which you kid are not, leave people alone dont show what a cowardly little "Troll" you are here by flaming someone seeking compensation that is fair.
BTW learn what trolling is before calling someone else a troll when thats what you obviously are, weak @ss boy.

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and he's right, the thread is wrong here, because something like this can only be handled by customer support - which is not avaliable via forums.

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Originally Posted by SaintRaze

You.
Are a God. lol

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How did you know.

http://images.t-nation.com/forum_ima...RIG-meme10.jpg

/wrists........

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Originally Posted by clockwerkninja

Nope, I'm an adult..I will not tell you what is in my bank account right now, but I will say its over 10 grand..So it is not the money..

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If we had only 10K in the bank we would be broke!