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Well they are to late to make it right for me..I bought the game to play a week ago..They refused to reply to me, and the community is clearly horrible..I no longer have any desire to play among you.. Had this been resolved like a decent company would have, sure the issues could have been resolved but now I have lost all taste for Trion services.
Thats a bit harsh, but I cant help agree...Quote:
Originally Posted by Swoopster
Have some pateince and relax man, asking for a refund seems a bit childish imo
LOL, the community would be here to help you if there were any technical or game play issues you may have had.
they haven't refused to reply to you, they just haven't, or the messages were lost.
What issues could anyone have resolved for you? I don't see any of your posts requesting anything less than a refund, which you are not entitled to.
A decent company works to resolve problems, which they are doing, and openly addressing.
LOL, ok now I HOPE you are trolling....man...are you for real? Sad for you if you are.... WHY DID YOU BUY THIS GAME THEN?? I honestly, with all my heart, do NOT beleive you are older than 15. Or this is the first video game you have played. ever.Quote:
Originally Posted by clockwerkninja
What IronHands said. See, the man even has 3 of the most common questions on the tech forums answered in his bloody sig!
And one quick Adv Search is all it takes to find that all you've posted is this literary nightmare of a piece about self-entitlement.
I am honestly not concerned with what seems "childish" or anything else to the rest of you. I am concerned with being treated the same as I would treat anyone spending money for my own services.
they are treating everyone the same. they are fixing the problems for everyone. they aren't going to treat you the way that you might treat your own customers, because you're likely not in the computer software industryQuote:
Originally Posted by clockwerkninja
Well, the issue is not about getting the 120$ back. If you have the money to afford the attorney then the 120$ is not a big deal. The issue is about punishing a company for clearly fraudulent behavior and unethical business practice. I wouldnt care if my attorney gets me a dime, im only in it to see Trion's name dragged through the mud and watch their investors evaporate. This kind of business model is failed, and its about time these companies received the punishment they deserve.
Many groups of us did the same thing to Bioware after Mass Effect 3 and it is currently on-going with EA over Sim City. Its not about getting our money back, its about setting they're stock prices where they are deserved to be.
If we have the expendable money to waste it on such endeavors, what do you care? Its not your money, and if one of us wins, everyone with a registered account gets money back. So with all due respect, if your not contacting an attorney, then dont worry about it, if you are, there are a few good groups out there pooling resources for the effort. Either way, its not worth arguing about on here.
Also, from those of us who actually do deal with legal issues regularly, if your trying to sue someone your lawyer already told you that you should not be discussing it in public!
there's nothing fraudulent or unethical going on
Even the fact that they allowed such abuse in this thread and other of people with issues proves I am correct..It seems to me that they are depending on their fanboys to chase off anyone with complaints.
Ramano wins.
there's no abuse going on, if you want help, you're free to ask for some. You're free to submit any complaints you wish to on these forums, but are asked to keep them constructive. Do you want some assistance from the users, or do you just want to complain?
Yea, but considering how you have acted like a complete idiot, and demonstrated your childish outbursts (My family lawyer will get trion = My dad will beat up your dad)Quote:
Originally Posted by clockwerkninja
You shouldint have bought the game before researching it and reading consumer reveiws. The fault is yours, and yours ALONE. Grow up and accept some responsibility in your life. I waited a day before buying, read about all the issues, and got it anyway because I knew they would fix things over time, and they are. Because you have the mentality of a 8-12 year old is not anyone elses fault.
Quote:
Originally Posted by clockwerkninja
in theory, yes, but there is nothing unethical or fraudulent going on, and as such there's no basis for a claim, and dragging a company through the mud because you don't like it, ruins it for the people who do.
LOL you could not be more wrong kid...Just PLAIN FLAT OUT WRONG..Seriously , fanboy more..
This was reply to hope(wtf ever)
Except they havent shown any fraudulent behavior or unethical business practices... they've shown the practices of a company that is currently devoting everything they can to fixing the known and existing problems.
*Warning, short Ideological rant incoming*
This is the problem with most modern Americans: The MBA mentality of "I think I know how it works and I think I an entitled to it because I think I know". Heres the real eye opener, YOU DONT KNOW HOW IT WORKS. Unless you're a 10+ year programming/software design vet with years of network/design background, chances are you know jack diddly squat related to this game.
*end rant*
The problem with ME3 was not something TRION did here. BioWare ADVERTISED ME3 as having many endings, each that reflected the choices you made throughout the ENTIRE trilogy, what we got was Red, Blue, and Green. THAT is where ME3 went wrong. SimCity went wrong in its *internet only* requirement but failed to mention it on the box. Both of these are false advertisement claims. I have yet to see or hear ANYTHING on these forums that relates directly to a false advertising claim.
First, have you tried my suggestion to use live chat (a browser other than Chrome) yet?
Second, the burning question: why, if you haven't been able to play for even an hour, did you spend cash on the in-game shop? Not that it really matters...
And lastly, you might want to go read the Terms of Use, specifically Section 12:
http://trionworlds.com/en/legal/terms-of-use/
Quote:
D. Virtual Currency and/or Virtual Goods
Purchases of Virtual Currency and/or Virtual Goods are non-refundable, unless otherwise required by law.
After you read through everything you agreed to before, you might try redirecting your venom. If you're going around bad-mouthing them, YOU could be held liable. A class-action lawsuit would not fly. If you don't believe me, go to ANY OTHER MMO EVER MADE and search their forums and you'll find the exact same threats being made, but never panning out.Quote:
E. Refund Policy
ALL SUBSCRIPTION FEES (INCLUDING ANY GAME CARD REDEEMED FOR SUBSCRIPTION SERVICES) AND FEES ASSOCIATED WITH VIRTUAL ITEMS, IF ANY, ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU AGREE THAT TRION IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY BACK FOR PRE-PAID TIME AND/OR VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER VOLUNTARILY OR INVOLUNTARILY. Additionally, as products or services (such as Game(s) or Virtual Items) that are downloadable are deemed used promptly upon completion of your purchase, no refunds will be made for such purchases. Unless otherwise required by law or permitted by this Agreement, downloaded products, account keys purchased to activate or unlock downloaded software (including any Game(s) and/or Game Client(s)), and Virtual Items are not refundable or redeemable for any sum of money or monetary value from Trion at any time.
Stop posting in this thread and go deal with Trion directly, not through a forum. Submit a ticket. Use Live Chat (see my suggestion above). Email them. Whatever it takes, but this thread is nothing but a whine that you bought a cheeseburger and didn't like the taste after you ate it, including going back halfway through and asking for a side of tomatoes, and now you want your money back.
Honestly asking for a refund or some sort of compensation is not that big of a deal. If I purchase a product that does not work IE constant crashes making the game unplayable then I fully expect to be compensated. That goes for any purchase not just a game. For example if you go buy a car and 10 miles down the road it just turns off for no reason do you really think you would keep the car? Now the thought of well that is a car not a video game comment comes up. How about a movie ticket? Pay $10 to see a movie and 10 min into the movie it just stops playing and you wait 5 min to start up again then 10 min later it stops playing again. This is not an enjoyable experience and I would ask for a refund on my movie ticket.
I could throw hundreds of examples of why compensation is due because of Trions lack of resolution to their problems. These so called server updates have not fixed anything since day 1 of release. Actually the game worked fine for 2 days, April 4th and 5th then the same issues came back. Even today they updated the game to not spam EGO (IT WAS ON THE PATCH NOTES) and as soon as I log on I get spam of EGO. It wasn't fixed yet they say it was.....so what else do they claim to have fixed but didn't?
How about the problem with modern game company's who think they can release any old piece of **** and claim "oh we will fix with patches"..In my experience those patches rarely come soon enough, and they screw more things up..I am not ready for another ride down that trail, refund me and the rest of the intelligent consumers and let the rest wallow in the updates for the next 3 years..
Its unethical from the standpoint that we were just conned into paying to beta test and fund they're game. Its fraudulent because we are not receiving goods and services paid for.
Dont get me wrong, im not wasting my time on a lawsuit for this as ive already been through it with Bioware, and this game isnt THAT bad, at least not for me. Other then PVP Deathmatch I havnt even seen a problem other then occasional lag and the ever annoying server outages. Im just playing devils advocate for those of us who do feel defrauded and do have the resources to make a big deal about it. But I also see 100,000's of people who are having issues that DO in fact make the game unplayable, and the fact we are, for all intents and purposes, beta testing they're game for them is rather disheartening.
perfect renegade
They have been very upfront about their efforts to work out any bugs, and improve the issues that need to be worked on, sounds pretty ethical to me. There are no features they advertised that are missing, and there is absolutely nothing to indicate any fraud.
There are bugs, some users are having issues, many are not. The fact that you claim to have some issues does not entitle you to a refund, nor does a lack of response from them indicate that they are refusing to deal with you. Submit a second ticket and see if they respond. They will likely say no. When they do, wait, and play on the 15th when most of the issues will have hopefully been resolved.
At this point, you still haven't really addressed what specific issues you've encountered, other than an alleged crash which isn't really indicative of anything on their end, and quite possibly a glitch on your system interacting with their client software.
Read the fine print. For any online purchases for the game you are not going to get a refund. That is with all online gaming purchases such as microsoft points and any type of items to enhance gameplay like xp boots and costumes. Unless you did not get what you had paid for you wont be getting a refund. If you do not like the game then simply return it. If you have over 10 grand in your bank account and say money is not an issue then what you spent shouldn't be that much of an issue. I have spent tons of money on games that I got bored with quickly and haven't played since. I knew when I had purchased that it was not refundable. If everyone could get their money back by saying "I don't like the game anymore" the company would be bankrupt. Sucks that you no longer like the game but as someone already said....No one made you buy the extra items.
This method of thinking is horribly outdated and shows a thought process directly related to physical objects. Get out of the rut man. If software is broken, take it up with the developers. If they say they're working on it, wait for the patch. If it breaks and they stop working on it, that's when you start looking for compensation (providing said software has not already fulfilled its desired role, at which point they can say that you're compensation was a satisfactory use up to that point).Quote:
Originally Posted by Kriddle
Seriously though, get out of the physical rut. It works great for mechanical items, but when it comes to 1/0s it makes you look old.
Unethical would be to look at you, turn their nose up, and refuse to patch. That is unethical.Quote:
Originally Posted by Ramano
As to goods and services: You paid for a license that lets you run the software on your computer. Is it running? (if yes, then goods delivered, if no, possible bug or PC sucks). In terms of service, can you connect to the server, as game was stated, when sold, to require an internet connection to play (if yes, services delivered, if no, either servers are down for update or your internet is screwed and you need to learn to network better, no seriously, 90% peeps in this world need to learn how to operate their home network better).
they've said they were working out some sort of compensationQuote:
Originally Posted by Kriddle
You're not an intelligent consumer. By definition, an intelligent consumer would not buy until the product was up to standards and researching the product returned that information. You bought something without knowing what state it would be in, just like the rest of us who will "wallow in the updates".Quote:
Originally Posted by clockwerkninja
btw this game will be free to play in 6 months tops..
It's free to play now lolQuote:
Originally Posted by clockwerkninja
Not a fanboy at all. This game has issues and things to fix no doubt. But by day 3 I was able to play with MUCH improvment, so obvuisly they are fixing things...the difference is that I could wait more than 2 days before yelling about suing someone...thats about as childish as you can get...I dont mean to even be insulting but dont you agree???Quote:
Originally Posted by clockwerkninja
"My game doesent work perfect on day 1! Im gonna sue you!"
You see what I mean right bro? Its childish...
Dude....you think because some words pop up when you log in...that the game is broken? Is your playing experiance REALLY that lowerd by some words on your screen for 7 sec? thats messed up....Quote:
Originally Posted by Kriddle
.
Trolls attacking people for using valid points, we basically are paying to beta test this game as it was released with a lot of issues. Even with the substantial amount of issues I have ran into I still enjoy the game and will contine playing because it will eventually become polished.
Seriously, quit acting like pre teens every time someone has a negative comment about this game. The game is out of sever maintenance so go play and leave people alone.
ReiBear its B2P now...
Wow, are you thick in the head or something? It already is FREE TO PLAY. FtP is a term related to whats required to play it after purchase, and is sadly misused anymore.Quote:
Originally Posted by clockwerkninja
Please, for the love of all things still right in your now obviously thick, disenchanted, and disillusioned skull of yours, just stop responding and leave. PLEASE.
you weren't conned into a beta test, the software you received is a complete build. you received the software you paid for. it requires a constant server connection, which may not be available at all times, and they are not responsible for disruptions, because, stuff happens.Quote:
Originally Posted by Ramano
where do you get your numbers that 100,000's of people have issues making the game unplayable?
For the idiots trolling..Free to play is free to download free to play...B2p is buy the game free server fee...Now i realize it is just the nooboidz trolling..
First of all, people expecing a MMO to be flawless on release day is utterly ridiculous. You have absolutely no idea how much goes into making a video game let alone a MMO. It isn't about people who are complaining that is the issue but more so the people who are making DEMANDS. People who are going about this the wrong way. The developers can not and should not have to please every single person who plays they game because that is basically impossible. But they have been busting their butts since the game came out to fix everything they can and people just keep DEMANDING more. How bout you give THEM a break?Quote:
Originally Posted by Revolution 1776
So hilarious when people make such dramatic final statements only to find out they are completely 100% wrong.. roflmao..
Well, they are right. Your refund will be received about the 2nd tuesday of next week. You WONT get it. No company anywhere makes refunds for computer software. Try and take a game back to Best Buy and get a refund, bet you dont. Maybe store credit, but your not getting your money back. Your hope lies in a class action lawsuit, which as ironhands has accurately pointed out, would be a thin argument at best. Could be made yes, but thin none the less. But as I also said, such lawsuits are not about reclamation of resources, its about punishment. (And for the other guy who actually sat down and read the agreements, court proceedings are public record. Making people aware of public record is not slander.) But for any amount of people you can line up that says they are having problems, an equal amount like me can be lined up saying we arnt. It would come down to your interpretation of events vs theirs, and the courts will ALWAYS side with the business in that situation.
And Dingo is right, a smart consumer researches their products before they buy them. You obviously did not. Im unhappy with the state of the game too, but you have to understand, there is nothing you can do about it. Either take it to gamestop for trade-in credit, or get over it. Not really any other option.
No sweetheart free to play means you play it for free without paying for it monthly such as WoW. Clearly you are new to the gaming world.Quote:
Originally Posted by clockwerkninja
he's free to have valid complaints, if he's asking us for any sort of assistance, we'll be happy to help him resolve them. he wants a refund, he needs to submit a request to Trion, not the forums, because the users on the forums don't have his money. What we're telling him is that he's not entitled to a refund, and just to wait for a fix if he's having issues, which he hasn't really gotten into detail about for us to assist him withQuote:
Originally Posted by Revolution 1776
So why didnt they just bust their butts before the game came out ? Honestly who cares about the crappy syfy show anyway, everything on syfy is garbage and that will no change with this game.. You win no points with that argument.
I have been playing MMOs for 18 years and in that time I have learned a lot about how compensation works when it comes to buggy software. Sure a refund for some people is the only way to make them happy however compensation is a completely different animal. For example in most MMOs if they have severe issues like Defiance is currently having they will give FREE items/gametime/or other COMPENSATION to make their customers happy.Quote:
Originally Posted by RenegadeCEO
It's a simple matter of keeping your consumer happy and if you don't keep them happy they will no longer purchase your product losing business down the line. At this point why would I or anyone for that matter purchase another Trion product? I played Rift and enjoyed it which is why I gave Defiance a chance. The game has been out over a week with months of beta testing and they can't resolve the crashing issues? I mean come on man there has to be some give and take.
So this "physical rut" you speak of is a bunch of moronic nonsense which does not make you look intelligent in the least. Times have changed but keeping consumers happy should still be the number one priority of any company trying to make a dollar.