It’s not the internal ip address on your device it’s the static IP address given to you by your broadband provider. Only your broadband provider can change this. The issue I had was that I could not even get the the character select. When initially connecting to servers it would freeze for a few minutes then give the message Critical Defiance severs unavailable.
If you have this error it’s likely that your IP address is blocked. A good test to see if your ip is blocked is to go on your computer and try to go to the site glyph.trionworlds.com. Make sure your computer, tablet or whatever is using your internal network going through your router and not 4G or 3G. If you can’t access the site and your browser just hangs then it’s very likely that your IP address is blocked.
