Trion, we need better communication from YOU to US

Honestly, there's no excuse. Someone at Trion should have "quickly notify player-base of game problems and post updates often until the problem is resolved," in their job description.

This kind of silence makes me wonder about Trion's competence, professionalism, and future; and do you folks at Trion really want your players wondering whether or not Defiance has a future? Or enough employees? Or commitment to customer service? Or. . . well, you get the idea, right?

If you don't have an employee available or capable of keeping the player-base informed, go hire one now. If you do, fire him or her and go hire another now. Ignoring player satisfaction will only lead to players ignoring your need for income.

I love this game but I do agree it would be nice to hear whats being worked and the vision for the game going ahead.

Trion kept us up to date on what they had coming up on the 15th. They said before the patch they had a big patch coming up on the 15th but gave no notes. Then they gave a draft and were promptly yelled at for the lack of information in the draft. Then the final patch notes came up and people were slightly satisfied. Then the patch needed to be patched and they kept us up to date. The last thing you were told was they had another content release DLC maybe? Planned for the 29th, so why are you saying you need to know what they are doing every moment of every day?

I agree there needs to be way more communication - especially when things like yesterday happened with the huge downtime and rollbacks and then nothing communicated about that at all

Quote:

---

Originally Posted by KashraFall

Trion kept us up to date on what they had coming up on the 15th. They said before the patch they had a big patch coming up on the 15th but gave no notes. Then they gave a draft and were promptly yelled at for the lack of information in the draft. Then the final patch notes came up and people were slightly satisfied. Then the patch needed to be patched and they kept us up to date. The last thing you were told was they had another content release DLC maybe? Planned for the 29th, so why are you saying you need to know what they are doing every moment of every day?

---

This. Hell, even the executive producer is on the action! You NEVER see people that high up on the chain in the action.

I mean no disrespect to anyone here on either side of the fence, but the fact is Trion was absolutely horrid when it came to communication when Rift was launched and afterwards, so I highly doubt you will get anything different with Defiance. They have absolutely poor communications. As a PM, comms are very important in all directions. With Trion not communicating to us, the internal comms one would think are just as fubar. The forums are just as horrid as a communication tool, in game comms are non-existant, so it comes to no surprise to me whatsoever based on past experience with Rift, and current comms that Trion doesn't care at all about communications in any direction. I actually feel quite sorry for the PM's on staff there....especially those who took the time to get their PMP cert../shrug

They've beeen pretty talkative compared to most mmo companies I guess your to blind to read the dev tracker/ community blog.

In fact, we still have no idea what happened, why the rollback, how Trion will try to keep this from happening again, or when a real fix is coming. Most SUCCESSFUL MMOs communicate far better than this. Get on the ball, Trion. And back under your rocks, trolls.

i do agree with the op, i would like trion to comm with us and let us know wht they are working on, but not if that would slow the dev process

Quote:

---

Originally Posted by mattc

In fact, we still have no idea what happened, why the rollback, how Trion will try to keep this from happening again, or when a real fix is coming. Most SUCCESSFUL MMOs communicate far better than this. Get on the ball, Trion. And back under your rocks, trolls.

---

Oh man 24 hours and they haven't said anything the world is ending the world is ending thats what you sound like. Cut them some slack they've been busting their ***** just to get the servers back up for pc sorry they didn't have the time to give a response on the forums probably because their still busy trying to fix things.