Trion get a grip

I've enjoyed playing defiance for a couple of weeks, however, I have had a few major issues.

First of all, one of the very first purple items I've ever had, was a purple incendiary grenade.
I don't have it anymore.
The worst part is, it suddenly disappeared when I had it equipped and joined a competitive pvp match.
At the point I just had thought I had used them all, or something, but later I realized that's not possible, so it had to be a bug.

Anyway, time goes on, and I get myself a decent VOT Fragger, all slots and mods - definitely my favorite weapon. The same thing happens, the gun disappears into dust without even saying good bye.

I sent Trion a ticket or few regarding this issue, it's been almost a week now, and no response, except for the automated "we have a lot of things to do, please close your issue if it solved itself. If not, then you're out of luck."- kind of message.

And on top of it all, I constantly keep getting message: "Server is not available", the game's crashing, or the servers are lagging or disconnecting me out in middle of a pvp match or something.

It's starting to get annoying, and it is CERTAINLY not what I'd except from a game I had to buy to play.

First-time poster complaining about the game being unfinished? Read to many of these already.

Trion is working their hardest to get the problems with the servers fixed. There were unexpected issues that could not be found in an enclosed alpha/beta test stage that are still being worked out. Please just be patient and give them time to fix it.

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Originally Posted by Ehrmantraut

I've enjoyed playing defiance for a couple of weeks, however, I have had a few major issues.

First of all, one of the very first purple items I've ever had, was a purple incendiary grenade.
I don't have it anymore.
The worst part is, it suddenly disappeared when I had it equipped and joined a competitive pvp match.
At the point I just had thought I had used them all, or something, but later I realized that's not possible, so it had to be a bug.

Anyway, time goes on, and I get myself a decent VOT Fragger, all slots and mods - definitely my favorite weapon. The same thing happens, the gun disappears into dust without even saying good bye.

I sent Trion a ticket or few regarding this issue, it's been almost a week now, and no response, except for the automated "we have a lot of things to do, please close your issue if it solved itself. If not, then you're out of luck."- kind of message.

And on top of it all, I constantly keep getting message: "Server is not available", the game's crashing, or the servers are lagging or disconnecting me out in middle of a pvp match or something.

It's starting to get annoying, and it is CERTAINLY not what I'd except from a game I had to buy to play.

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did you patch your software? cuz I dont have that problem anymore

Quote:

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Originally Posted by Ehrmantraut

I've enjoyed playing defiance for a couple of weeks, however, I have had a few major issues.

First of all, one of the very first purple items I've ever had, was a purple incendiary grenade.
I don't have it anymore.
The worst part is, it suddenly disappeared when I had it equipped and joined a competitive pvp match.
At the point I just had thought I had used them all, or something, but later I realized that's not possible, so it had to be a bug.

Anyway, time goes on, and I get myself a decent VOT Fragger, all slots and mods - definitely my favorite weapon. The same thing happens, the gun disappears into dust without even saying good bye.

I sent Trion a ticket or few regarding this issue, it's been almost a week now, and no response, except for the automated "we have a lot of things to do, please close your issue if it solved itself. If not, then you're out of luck."- kind of message.

And on top of it all, I constantly keep getting message: "Server is not available", the game's crashing, or the servers are lagging or disconnecting me out in middle of a pvp match or something.

It's starting to get annoying, and it is CERTAINLY not what I'd except from a game I had to buy to play.

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Just be happy you're not paying a subscription fee for this game. Trust me, you will hate it even more then you do now. MMO's are tricky as hell to work out all the bugs before launch. Trust me the stuff you have witnessed over the last two weeks is nothing compared to what I've seen in other MMO launches. This is cake to be honest. While yes I've have had weapons disappear on me. I didn't care to be honest. Cause i always manage to find something better shortly after anyways.

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Originally Posted by Beta582

First-time poster complaining about the game being unfinished? Read to many of these already.

Trion is working their hardest to get the problems with the servers fixed. There were unexpected issues that could not be found in an enclosed alpha/beta test stage that are still being worked out. Please just be patient and give them time to fix it.

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Because being a first-time poster on defiance forums makes me a ****-grade person and stupid.

I certainly hope they are, or else this game will be quite much the same with Rift.
Developers not caring about the community, ruining the pvp entirely and whatnot.

The least the could do is go through the support tickets at a faster rate. It can't be that hard.
Customer support, especially, when the customer has already paid, should be fast, and in most cases it is. If not instant.

Items disappearing shouldn't be ignored. I don't have infinite time to play a game, and when I work hard to get a decent gun I like, and it suddenly disappears, and I get absolutely no response from the customer service, yes, it's going to piss me off. As I've already mentioned, this is something I could expect from a free to play game.

And have I updated my software? Such as? Defiance? Graphics drivers?

edit:

Quote:

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Just be happy you're not paying a subscription fee for this game. Trust me, you will hate it even more then you do now. MMO's are tricky as hell to work out all the bugs before launch. Trust me the stuff you have witnessed over the last two weeks is nothing compared to what I've seen in other MMO launches. This is cake to be honest. While yes I've have had weapons disappear on me. I didn't care to be honest. Cause i always manage to find something better shortly after anyways.

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I know. I am glad I am not subscribed monthly.
However, I have around 2ish hours to spend for games a day, for I have to work and have a social life with my family, too, so items I'd really like to keep for a quite long time disappearing is certainly something I don't enjoy.

Unexpected issues should be compensated with efficient customer support and effective solutions, instead of ignorance.

Quote:

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Originally Posted by Ehrmantraut

Because being a first-time poster on defiance forums makes me a ****-grade person and stupid.

I certainly hope they are, or else this game will be quite much the same with Rift.
Developers not caring about the community, ruining the pvp entirely and whatnot.

The least the could do is go through the support tickets at a faster rate. It can't be that hard.
Customer support, especially, when the customer has already paid, should be fast, and in most cases it is. If not instant.

Items disappearing shouldn't be ignored. I don't have infinite time to play a game, and when I work hard to get a decent gun I like, and it suddenly disappears, and I get absolutely no response from the customer service, yes, it's going to piss me off. As I've already mentioned, this is something I could expect from a free to play game.

And have I updated my software? Such as? Defiance? Graphics drivers?

edit:

I know. I am glad I am not subscribed monthly.
However, I have around 2ish hours to spend for games a day, for I have to work and have a social life with my family, too, so items I'd really like to keep for a quite long time disappearing is certainly something I don't enjoy.

Unexpected issues should be compensated with efficient customer support and effective solutions, instead of ignorance.

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Yet they are taking feedback with care. Sure it may not look like it, but that's the thing. They are doing there best to help resolve the issues. It just takes time to fix these issues, some can be done server side and others have to be done through and update. You will see soon this game up and running with very small bugs and glitches. Just give it more time.

Quote:

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Originally Posted by Beta582

First-time poster complaining about the game being unfinished? Read to many of these already.

Trion is working their hardest to get the problems with the servers fixed. There were unexpected issues that could not be found in an enclosed alpha/beta test stage that are still being worked out. Please just be patient and give them time to fix it.

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I know, sadly it takes a quite lot of time, knowing Trion and Rift.
In the mean time, they should pay more attention to customer support, as a temporary fix.

I don't think it's too much asked, to be honest.

It took them a week and a couple days to answer all 3 of my tickets, and for the ppl losing items. They are sending replacement items. May not be the exact same thing you lost, but theyll send something in the same caliber minus mods of course. If you only have a couple hours a day to play and cant sign in due to servers...put it down and, play something else for then. Its not really that often anymore, and they post when the ervers go down and give warning if your in game. Theres a known issue with the salvage matrix eating weapons if your in the modding timer when you enter any loading screens or enter into pvp matches or accept missions. So if you choose to add mod slots or recover mods and the matrix timer is counting, best not to do any of that stuff or sign out of the game till its finished. Thats the most sure fire way to lose weapons, but theres also the less common instance of them just dissapearing from loadouts slots. Ive lost a couple, a shotty and a blue flashcharge grenade. No biggie tho, support replaced em. And it also helps to be polite in your tickets even though it is aggravating,(not saying you werent) but the volume of tickets they have to go through is so large the average CS rep goes throuh hundreds of them a day and im positive they are more appreciative and willing to help the ppl who arent getting snippy and not throwing curses at them, lol. After all, its not thier fault it happened. They just try thier best. The game is actually doing really good as others have said compared to other launches. I myself havent come across the server issues others have as ive been lucky enough to sign on everyday since launch and play. But trion threw me 2 tier 4 and 2 tier 3 lockboxes and 833hrs xp and 833hrs scrip boost for the troubles I have faced. So hang in there, they will get back to you and it will be worth it. They take care in the end.

That's the point though...everyone says give them time. That TIME should.have already been spent with a LONGER beta release BEFORE wallets were opened.

so, knowing full well the weapons/items/outfits issue.is.ongoing, yet they still promote the.store.for.real cash transactions for.items we would lose or items that are worse than we already own....

Take down the store while the game.is broken....nuff said.

Trion will HAPPILY still take $$$ in the meantime, knowing full well what can happen.

I call bs.

NO console title should be this horrid out of the gate.

.Should have been F2P UNTIL it was working 100%, and then once it was, take.it.down for people who CHOSE not to pay...

charge for a broken mess is absurd.

THats like buying an iPhone and only the dialer.works out of the box, so sorry, we will add apps later, thanks.for.your $$$.

people not going to happen. Wouldn't fly w anyone...so why should this crap be allowed??

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Originally Posted by Cyripax NeoPrime

They take care in the end.

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Thanks for the hope, man.

(No, it's not sarcasm. I really appreciate it, and it's good to hear they are doing something to compensate.)