going for a mid afternoon troll...

so in the middle of the day i went to my local gamestop and told the clerk i wanted to pick up a copy of defiance for my brother. the clerk asked if i wanted it new or used.
i said used if he had it.
he then said they didn't have it used... but told me to pick it up used because the game recieved poor reviews and there was a good chance i wouldn't like it.
i let him know it was for my brother.
he said..."well then, i'm sure your brother isn't going to like it... like i'm positive he wont like it."
"na, we both played my copy at my house the other night... he really seems to enjoy it. reviews dont matter." i said.
then he went on to basically say, yeah right... the game is a mess and only console players will fall for the games geekish marketing schemes. sci fi nerds and such.
WTF.
i asked him why noone has returned the game if it sucked so bad and he concluded that the game wasn't worth bringing in because of its resale value.
i bought my second copy this week.
as i walked out he said, "you'll be back"
gamestop really needs to hire new people around here.
what a crap experience.

basicly hes hasnt played the game himself so is watching ign come on ign are terrible the game has its issues but they get fixed pretty quickly

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Originally Posted by mattlewis

so in the middle of the day i went to my local gamestop and told the clerk i wanted to pick up a copy of defiance for my brother. the clerk asked if i wanted it new or used.
i said used if he had it.
he then said they didn't have it used... but told me to pick it up used because the game recieved poor reviews and there was a good chance i wouldn't like it.
i let him know it was for my brother.
he said..."well then, i'm sure your brother isn't going to like it... like i'm positive he wont like it."
"na, we both played my copy at my house the other night... he really seems to enjoy it. reviews dont matter." i said.
then he went on to basically say, yeah right... the game is a mess and only console players will fall for the games geekish marketing schemes. sci fi nerds and such.
WTF.
i asked him why noone has returned the game if it sucked so bad and he concluded that the game wasn't worth bringing in because of its resale value.
i bought my second copy this week.
as i walked out he said, "you'll be back"
gamestop really needs to hire new people around here.
what a crap experience.

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well idk if this happened or made up but as for someone who probably pays the GS in my towns light bill. The clerk is either new or a moron they wont sell serial code games used. (atleast in my town)They are fairly useless once the code is used.

Crap like that is why I don't go to GameStop any more. Their staff, no matter what store I've been to, is always obnoxious.

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Originally Posted by Ikagawa

Crap like that is why I don't go to GameStop any more. Their staff, no matter what store I've been to, is always obnoxious.

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I cant say that the guys at the store i use are all top shelf. Hell i game with the manager in tor cod and when i played wow there to.

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Originally Posted by Wraieth

well idk if this happened or made up but as for someone who probably pays the GS in my towns light bill. The clerk is either new or a moron they wont sell serial code games used. (atleast in my town)They are fairly useless once the code is used.

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It would depend on the company that publishes the game. EA games come with codes now, but you can purchase a new code online if you buy a used copy.

I don't know how Trion handles it.

Does it really matter to them if a game is good or bad? That is just bad business.

You should let the manager know that their employee is trying to lose them money, lol. What kinda employee discourages purchases.

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Originally Posted by Ikagawa

Crap like that is why I don't go to GameStop any more. Their staff, no matter what store I've been to, is always obnoxious.

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The one I go to has decent staff, I don't frequent much but I have made a half dozen stops in there in the past couple years.

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Originally Posted by kirbs562

Does it really matter to them if a game is good or bad? That is just bad business.

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A friend of mine was an Assistant Manager at an EB Games (before the merger with GameStop) and their employee handbook specifically said that they were not allowed to give opinions on the games they sell because they didn't want to deal with irate customers that come back screaming about how bad a purchase was.

the manager of my other gamestop bought his xbox copy used and he was able to play online fine... no problems. he is the one who recommended that i pick the game up. he's actually a good guy. these other turds are pretentious d bags. like, the one guy only plays zelda games. he says, there is no reason to play anything else. the guy who sold me my new copy has worked there forever but he is a huge pc gamer and scoffs whenever i buy ps3 games. he smugly looks down his nose at every time i mention ps3.

Yeah mine is, if anything, overly optimistic about every title - but actually make for decent conversation in the end.

I got a similar response when i bought Phantasy Star for the xbox 360. Instead of just selling me the game he went on about why would a buy a game that needs a monthly subscription. People at gamestop are not normally MMO players.

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Originally Posted by twitch reflex

I got a similar response when i bought Phantasy Star for the xbox 360. Instead of just selling me the game he went on about why would a buy a game that needs a monthly subscription. People at gamestop are not normally MMO players.

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And that's when I leave the store.

Hers the funny thing with GameStop. Nobody who works there plays the games, ever. It seems they don't play anything. I don't ask their opinions. Hers why. I know you didn't. Anyway I asked a few years back about fallout 3, borderlands, mass effect 2 and dead space The two dudes said they were horrible games. I picked up all four games for about 40 bucks. I went against what they said. I'm glad I did because I played all of them back to back and they ended up being my favorite games of all time. Actually I started with fallout 3 and was not impressed. I had never played an rpg like that. I was still in the vault when I quit. Went to borderlands and fell in love. Dead space I played at night and loved it. Mass effect 2 I played in two days and was hooked. Was about to return fallout 3 when I decided to try it. Saw the wasteland for the first time and couldn't put it down.


Those four games are in the top ten of games I've played. I couldn't believe the GameStop dudes called them horrible. GameStop is good for one thing, convenience. Oh and preorders. They suck on opinions

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Originally Posted by METALPUNKS

Hers the funny thing with GameStop. Nobody who works there plays the games, ever. It seems they don't play anything. I don't ask their opinions. Hers why. I know you didn't. Anyway I asked a few years back about fallout 3, borderlands, mass effect 2 and dead space The two dudes said they were horrible games. I picked up all four games for about 40 bucks. I went against what they said. I'm glad I did because I played all of them back to back and they ended up being my favorite games of all time. Actually I started with fallout 3 and was not impressed. I had never played an rpg like that. I was still in the vault when I quit. Went to borderlands and fell in love. Dead space I played at night and loved it. Mass effect 2 I played in two days and was hooked. Was about to return fallout 3 when I decided to try it. Saw the wasteland for the first time and couldn't put it down.


Those four games are in the top ten of games I've played. I couldn't believe the GameStop dudes called them horrible. GameStop is good for one thing, convenience. Oh and preorders. They suck on opinions

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/facepalm

Your post is just like talking to the CSR's at GameStop.

Opinion

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Originally Posted by Thee Apothecary

basicly hes hasnt played the game himself so is watching ign come on ign are terrible the game has its issues but they get fixed pretty quickly

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Meanwhile playstation hasn't seen a patch since launch.

What makes it worst its that people dont even ask their opinion and yet they try telling everyone whats a good game and whats not and most parents just listen to them. And thats how COD copies get sold.

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Originally Posted by TheNeoReaper

Meanwhile playstation hasn't seen a patch since launch.

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dude thats a good thing keep doing emergencies while you have the chance, and level up your infectors

The problem with gamestop, like most retail companies in this nation anyway, is there are no requirements on who can and can not work there. You need absolutely no knowledge of games, hardware, or even that games exist so long as you will work for minimum wage. My gamestop here in town just got a new girl who, and I quote: "Doesnt like... play video games. She's like... just there for like... a summer job. Like, isnt that what people have like... phones for." I mean seriously?!

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Originally Posted by Ramano

The problem with gamestop, like most retail companies in this nation anyway, is there are no requirements on who can and can not work there. You need absolutely no knowledge of games, hardware, or even that games exist so long as you will work for minimum wage. My gamestop here in town just got a new girl who, and I quote: "Doesnt like... play video games. She's like... just there for like... a summer job. Like, isnt that what people have like... phones for." I mean seriously?!

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I don't see that as a problem at all. In fact, I think I prefer it when a CSR doesn't deal with what they sell (On this scale. Selling a car? Completely different!)

I know that CSR is going to grab my item, ring me up, and I'll be out of there in three minutes or less because they aren't going to try and pretend they're an aficionado on the product I'm purchasing.

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Originally Posted by mattlewis

so in the middle of the day i went to my local gamestop and told the clerk i wanted to pick up a copy of defiance for my brother. the clerk asked if i wanted it new or used.
i said used if he had it.
he then said they didn't have it used... but told me to pick it up used because the game recieved poor reviews and there was a good chance i wouldn't like it.
i let him know it was for my brother.
he said..."well then, i'm sure your brother isn't going to like it... like i'm positive he wont like it."
"na, we both played my copy at my house the other night... he really seems to enjoy it. reviews dont matter." i said.
then he went on to basically say, yeah right... the game is a mess and only console players will fall for the games geekish marketing schemes. sci fi nerds and such.
WTF.
i asked him why noone has returned the game if it sucked so bad and he concluded that the game wasn't worth bringing in because of its resale value.
i bought my second copy this week.
as i walked out he said, "you'll be back"
gamestop really needs to hire new people around here.
what a crap experience.

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i get gamestop employes that say that to me, but not on that line of ignorant just some where close to that

Poor customer service

I don't mind when sales people offer suggestions, I do however mind when they are rude, obnoxious and claim to know something they don't.

I have no problem with someone who doesn't know and tells me so, but don't freakin' lie to me and don't tell me what I want is a piece of crap - now you're stepping over the line ;)

I really can't stand the way so many GameStop employees try to push review scores. I don't know if this is part of their job or if the job just attracts people like this, but it gets really old. It seems like every time I go into one (which really isn't that often) someone constantly pops up out of nowhere to tell me that the game I'm looking at is "crap" or something. Funny thing is, some of the best gaming experiences I've had have come from not listening to these dolts. This isn't a slam against all GS people..I know it's just a job and some of the people are pretty cool, but I hate the fakey "hardcore gamer" types that just won't lay off.

Gamestop always has pompous nerds. I like to troll them about their constant misinfo like they had a sign up for gw2 june something when it was already stated would be august release, so i'd always ask them when gw2 was coming out lol

So in other words... a relatively normal GameStop experience minus the 1,938,291 demands you pre-order something. Coincidentally enough I purchased my copy from one out of desperation due to everyone else either being sold out or not carrying it at all. After the exchange the female clerk seemed beyond surprised after she wished me a good day that I immediately extended the same courtesy to her. I swore with the look on her face you would have thought she met an alien who just taught her how to dougie.

I could only imagine the horrors she's seen before someone semi-normal like me walked through the door.

Moral of the story: Some GS employees get just as good as give and then some. Retail sucks (usually for damn near everyone involved).

that's the problem. they are fake gamers. they work with games so much, and talk about games so much... they actually cringe when people come in talking about games. they definitely dont play games as much as they claim... and the majority of the time these people are talking crap on you behind your back. they all seem to hate you because you came in. "you dont want that... you want hitman absolution." i buy it... return it. what the frick?!!!! that game sucked! "i'm loving it" yeah well, they pay you to say you love it... they make you sell these games because gamestop makes money off of people returning new games. you pay 65 bucks, get 17 back. rip off. then they sell it used for 5 less than the new price and pray someone buys it used and doesn't return it within the 7 days. it's a scam! that place is such a scam. i'm sorry but someone who play's flight simulators all day on their rig is not a gamer... they are an aspiring pilot. dumb$$es the lot of them.

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Originally Posted by Darth Sully

Poor customer service

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The funny thing is the OP wasn't a customer yet ... it seems the clerk tried very hard to not sell anything, somehow I don't think his boss would like that a lot.

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Originally Posted by Ikagawa

I don't see that as a problem at all. In fact, I think I prefer it when a CSR doesn't deal with what they sell (On this scale. Selling a car? Completely different!)

I know that CSR is going to grab my item, ring me up, and I'll be out of there in three minutes or less because they aren't going to try and pretend they're an aficionado on the product I'm purchasing.

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So your saying your ok with purchasing a product you know absolutely nothing about from people that no absolutely nothing about it and no one around to answer a single question about it? With all due respect, thats not being a very smart consumer. From what I get out of it, the review scores cant be trusted, the retailers know nothing about their product, and internet forums are equal parts haters and fanboys... where are you supposed to get product information from? I personally am not ok with buying a product I have no prior information on.

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Originally Posted by Ikagawa

Crap like that is why I don't go to GameStop any more. Their staff, no matter what store I've been to, is always obnoxious.

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True dat. I love GameStop, decent prices, good selection of used games and lots of game related swag. I also like the magazine and its website and I like the PowerUp rewards program(I've already earned enough points for a few add ons and some MS points). Their staff on the other hand is just......lame I guess is the word. I once went in to pick up a copy of Forza Horizon because I was looking for a decent racing game that didn't have brutal physics. The clerk saw my choice and told me I'd be better off getting a PS3 and Gran Turismo. I told him I wasn't a fan of GT and he said yeah, I guess you're more of a casual gamer. I don't know if he said this because I'm pretty old(40) of because I was looking for a casual racer. Never mind the fact that I've been gaming since 1981 and am as hardcore as anyone half my age, I just wish GameStop employees took the same approach that bookstore employees do and keep their effing mouth shut when I'm buying something.

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Originally Posted by Ramano

So your saying your ok with purchasing a product you know absolutely nothing about from people that no absolutely nothing about it and no one around to answer a single question about it? With all due respect, thats not being a very smart consumer. From what I get out of it, the review scores cant be trusted, the retailers know nothing about their product, and internet forums are equal parts haters and fanboys... where are you supposed to get product information from? I personally am not ok with buying a product I have no prior information on.

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No, being an intelligent consumer would be doing your research beforehand. CSR's don't care about whether an item is right for their consumer or not, all they care about is the sale because they have goals they have to meet every week.

Just to play devil's advocate here,

Wasnt the sales person just trying to help by giving their opinion on a game? I like the game, but it does have issues, issues the casual audience likely doesn't know about.

If someone was buying a game that had such a rough launch, wouldnt you warn a customer?

Obviously alot depends on the tone of the conversation, but just wanted to throw it out there.

But I do remember buying demon's souls knowing nothing about it, I asked the sales guy if it was any good and he said that "the game is way too hard, you probably wont like it." Turns out being one of my favorite game of this gen.

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Originally Posted by ratt707

Just to play devil's advocate here,

Wasnt the sales person just trying to help by giving their opinion on a game? I like the game, but it does have issues, issues the casual audience likely doesn't know about.

If someone was buying a game that had such a rough launch, wouldnt you warn a customer?

Obviously alot depends on the tone of the conversation, but just wanted to throw it out there.

But I do remember buying demon's souls knowing nothing about it, I asked the sales guy if it was any good and he said that "the game is way too hard, you probably wont like it." Turns out being one of my favorite game of this gen.

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No. I wouldn't warn a customer unless they specifically asked for information.

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Originally Posted by Ikagawa

No, being an intelligent consumer would be doing your research beforehand. CSR's don't care about whether an item is right for their consumer or not, all they care about is the sale because they have goals they have to meet every week.

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True, however, if you know the right questions to ask and arnt looking for an opinion, then it wont matter if they are trying to up-sell it. I mean, if your just walking into the store and saying "Is this game any good?" well, what do you expect. You walked in like a sucker your going to get treated like a sucker. On the other hand, questions such as "How is the game for bugs? Whats the customer support like? How many copies have you sold recently?" These are questions that dont so much allow for up-selling unless the cashier is willing to outright lie to you.

Again though, these are questions you can not receive an answer to from people who know nothing about that game or games in general. I call it fast-food hiring. No experience, no intelligence necessary, just be willing to work long hours for minimum wage and no benefits. And when you walk into and look at these businesses, its painfully obvious. The employees are stupid and dont care about the business, the customers that are willing to shop there generally only do so after going multiple different other places and not finding what they wanted so they are already in a bad mood to begin with, the store is dirty and cluttered, and for the most part no one, not the customers or employees, actually want to be there.

It seems like every Gamestop I go to there's some smart little hipster, prick kid behind the counter giving his opinion and flirting with me. Shut up and take my money!

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Originally Posted by Nemesis969

It seems like every Gamestop I go to there's some smart little hipster, prick kid behind the counter giving his opinion and flirting with me. Shut up and take my money!

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I know, me too. Im used to all the attention though, 2 sexy for gamestop I guess.

I would rather have an honest sales person than someone that just said everything is good.

Sounds like you met a real life troll who works for Gamestop, was he 16-18, on the heavy side and has a pastey face? XD

no, he was 35 tall and skinny, pale with pimples and bad b.o.
simply aweful.