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Thank you Trion for your quick response and action. My missing purple weapon has been returned to me by the GM's. This issue was handled in a timely and fair manner (even though my mods are gone :) I'm still happy to have the gun though).
I have to say this gives you guys a two thumbs up on support from me.
Also had a great experience with different issue on both live chat and in game tickets!
Positive threads.. in my Defiance!? Burn them... BURN THEM!!!
Got nothing but good things to say about the defiance customeer support team, only wish the dev team was as admireable.
Oi, despite my criticism and complaining about everything in Defiance, Live Support was so far the only thing I got impressed with. If they were more active like that on the forum as well, ehh...Quote:
Originally Posted by Remag Div
Their support team is pretty stellar.
It's somehow sad when the best thing about a game is their live support >.>
Interesting. My feelings are the opposite.
I bought boosts, they weren't applied, my bits were spent though. I created a support ticket and sent a support email. It's been 2 weeks and I haven't received a reply yet. The Live Chat support form was submitting to an error page last week when I tried it.
A friend of mine who had the same issue also hasn't had any luck getting a response. In another topic, another forum member mentioned he has 4 support tickets that haven't been replied to regarding a similar issue.
I just tried Live Chat support again, same problem. When I submit the form a popup window reveals a server 500 error message.
I've only used live support once, and it was to get the data recorder "That's all I got" checked in the pursuits. Only contacted trion via ticket twice. One was to report a bug (with multiple screenshots), the other was to report a hacker (and gave links to the website where he sold access to defiance hacks, link to a youtube video where the hackers in-game name was clearly visible)
Use a different internet browser. I have heard issues with different clan members saying it took them using different internet browsers to access the live chat.Quote:
Originally Posted by Jym