Trions biggest mistake with Defiance, as I see it
All 'content' in the game is too easy once you kill Nim the first time. There's not much left to do except to grind the same 'content' over and over until you hit 5000 ego.
And that's the real issue, as I see it. Trion didn't give us enough 'content' to keep people playing more than a few dozen hours. Then, to top it off, they haven't been able to add more 'content' JIT (Just in Time) before most players have eaten up the existing 'content'.
The game could live with those issues, IMO, IF it was easy for the players to make their own content. But, IMO, that's the BIGGEST mistake Trion made with Defiance. The tools to allow for the players to make their own fun are lacking.
What tools, you may ask. Well, Clans could organize raids, or Clan wars vs other Clans, or ... But, the clan management tools are mostly missing. Clan chat is iffy at best. Clans dont have the ability to declare war on other clans.
Some people don't want to be in Clans, but would still like to play with friends doing things that are more challenging than mobs designed for solo play. The in-game chat system issues makes it hard to organize and communicate. And, even if the players use and external chat such as TeamSpeak or Ventrilo, there are no mobs that offer challenge for group play.
I love the concept of Defiance and want to see the delivered game catch up to the potential. I know it's incredibly difficult to manage content roll out across three platforms and hold consistency with the TV series. I applaud Trion for even attempting something this challenging. Now add in the tools that allow the players to make our own fun and reap the rewards.