Originally Posted by
MacDeath
I can sure agree that SOMEONE dropped the ball with the distribution channel. I live in Denmark. I pre-ordered Defiance from my local GameStop (where I buy lots of games). I asked for the pre-order code, the answer was it will be in the box when you pick it up on release day! I've never not gotten pre-order codes prior to the launch! But they convienced me they hadn't received any games OR codes yet. Now, to top it all off, the game was scheduled to launch on Monday 2 April. Denmark is a very Christian country and almost shuts down for Easter. The Thursday, Friday, and Sunday prior to launch were holidays, no mail, no delivers, stores closed etc. So I decided that if I wanted to play on launch day, I needed to order on-line and I did.
You might ask, why did I care if I got in at launch or a few days later. I'm an MMO hobbyist. A large part of the fun for me is to run with the wave as we roll thru the content. I also wanted to lock in my Mac Death name before someone else grabbed it. So, I placed an on-line order. In a few minutes I received an email with what turned out to be a pre-order code. I applied it and saw that Account management didn't recognize it as a CD-Key. I contacted the on-line store and asked for my CD-Key, they said, no worries, the distributer has told us one code is all you need. Your account will be unlocked on 2 April when the servers go live.
On 2 April, I attempt to log in but the game tells me I'm not entitled. I contact Trion CS. They convience me that indeed I require the CD-Key. I contact the on-line store and relay what I've been told by Trion CS. The store contacts Trion. In a few hours, I get an email with the CD-Key. I apply it and get in the game. Someone had dropped the ball big time with the European distribution.
I was able to get my name: Mac Death on both North America and Europe servers.