This sums up Trion's "Support Desk" in a nutshell....

You guys at Trion like constructive criticism, well you have by far, bar none, the absolute worst customer service I have ever encountered with any game ever. On Saturday I posted a ticket with an issue I had, past experience had me wait 2 days before expecting someone to drag their knuckles over to a keyboard to check it out and respond, low and behold, nope, no response. So I posted an update on the ticket and immediately got the auto response that ticket volume is higher than usual and I should close my ticket if it was resolved, which it wasn't because no one had bothered to give me an answer at least. So I log on today to check and see if there has been a response yet. And what do I find? Well a picture speaks a thousand words.....
http://i40.tinypic.com/mj225t.jpg


.... A thousand words, and all of them filled with contempt.

Thinning the Herd is the name of an emergency, a pursuit, and a weekly contract that has not yet been released. Giving them all the same name was not good planning, IMHO, especially since the one you need is not yet in the game.

The contract is due to be released after the Most Wanted contest ends (IIRC, on the 13th).

That's actually a bug with their help desk window. Or so it was said.
That's not the actual response, but for some reason it puts random letters in the response box.

The pursuit hasn't been added to the game yet (the one you're talking about) they said it won't be added until after the most wanted grind contest ends.

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Originally Posted by Shogo_Yahagi

Thinning the Herd is the name of an emergency, a pursuit, and a weekly contract that has not yet been released. Giving them all the same name was not good planning, IMHO, especially since the one you need is not yet in the game.

The contract is due to be released after the Most Wanted contest ends (IIRC, on the 13th).

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Good to know, Thanks, I just wish instead of a smart *** comment by a support member in between stuffing his face with Cheetos, he could have given me a straight answer.

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Originally Posted by Mattias Nilsson

You guys at Trion like constructive criticism, well you have by far, bar none, the absolute worst customer service I have ever encountered with any game ever. On Saturday I posted a ticket with an issue I had, past experience had me wait 2 days before expecting someone to drag their knuckles over to a keyboard to check it out and respond, low and behold, nope, no response. So I posted an update on the ticket and immediately got the auto response that ticket volume is higher than usual and I should close my ticket if it was resolved, which it wasn't because no one had bothered to give me an answer at least. So I log on today to check and see if there has been a response yet. And what do I find? Well a picture speaks a thousand words.....
http://i40.tinypic.com/mj225t.jpg


.... A thousand words, and all of them filled with contempt.

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believe it or not mate that's not a reply lmao happens everytime I send a ticket on the in gae sapport desk if u edit it u randomly get 3 letters pop up there just so happens urs sayswhy rather funny though looks like a troll but I have had a lot better luck with the webpage tickets n also if u have any pursuits reset on u they will forward it onto ur account not a kiss *** but they are good that way

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Originally Posted by Arsenic_Touch

That's actually a bug with their help desk window. Or so it was said.
That's not the actual response, but for some reason it puts random letters in the response box.

The pursuit hasn't been added to the game yet (the one you're talking about) they said it won't be added until after the most wanted grind contest ends.

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Wait wait wait.. they even have bugs with thier help desk? XD That makes me chuckle for some reason.

I'm sorry, but I've been laughing for like 5 minutes straight at this.

The game just so trolled you.

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Originally Posted by Archeus9

Wait wait wait.. they even have bugs with thier help desk? XD That makes me chuckle for some reason.

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When you put in a ticket, it will sometimes completely delete all of your ticket and replace it with random letters.
And when you send one in and it's still open, it will show some random letters as a response though they haven't replied yet.

Quote:

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Originally Posted by Arsenic_Touch

When you put in a ticket, it will sometimes completely delete all of your ticket and replace it with random letters.
And when you send one in and it's still open, it will show some random letters as a response though they haven't replied yet.

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Oh i know i get it, and i belive you, i am just rolling over and dying laughing inside at the irony. XD

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Originally Posted by Mattias Nilsson

.... A thousand words, and all of them filled with contempt.

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........Why?