This sums up Trion's "Support Desk" in a nutshell....

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Originally Posted by imbanned

you seem surprised you got this lol im going to have trion refund all my bits and my season pass find a game that works and mods that wont delete your threads cause it makes them look bad

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Mods delete threads that turn into pointless flame wars. Not because it makes them look bad. Moderators are here to keep the forums civil.

if you want a place with little moderation go to 4chan

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Originally Posted by Mattias Nilsson

You guys at Trion like constructive criticism, well you have by far, bar none, the absolute worst customer service I have ever encountered with any game ever. On Saturday I posted a ticket with an issue I had, past experience had me wait 2 days before expecting someone to drag their knuckles over to a keyboard to check it out and respond, low and behold, nope, no response. So I posted an update on the ticket and immediately got the auto response that ticket volume is higher than usual and I should close my ticket if it was resolved, which it wasn't because no one had bothered to give me an answer at least. So I log on today to check and see if there has been a response yet. And what do I find? Well a picture speaks a thousand words.....
http://i40.tinypic.com/mj225t.jpg


.... A thousand words, and all of them filled with contempt.

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If you had bother to use the online chat help they would had told you that "thinning the herd" will be checked off the list in a few day´s. They keep it open until the contest is over.
That is what they told me when i "called" them up.
I understand why you would not use the online support desk, it can take like 1-2h if unlucky to get thru. BUT i got to defend them a little, once you get thru and get live support they are really great and easy to work with.

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Originally Posted by RegularX

That might be the worst support desk software in history.

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It's a visual bug. Everything there is still present, you just can't see it.

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Originally Posted by Arsenic_Touch

It's a visual bug. Everything there is still present, you just can't see it.

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Be that as it may, having a support desk setup that doesn't do exactly what happened to the OP would seem like a pretty low level requirement. "Randomly generated responses" of any kind is a pretty bad idea.