This sums up Trion's "Support Desk" in a nutshell....

You guys at Trion like constructive criticism, well you have by far, bar none, the absolute worst customer service I have ever encountered with any game ever. On Saturday I posted a ticket with an issue I had, past experience had me wait 2 days before expecting someone to drag their knuckles over to a keyboard to check it out and respond, low and behold, nope, no response. So I posted an update on the ticket and immediately got the auto response that ticket volume is higher than usual and I should close my ticket if it was resolved, which it wasn't because no one had bothered to give me an answer at least. So I log on today to check and see if there has been a response yet. And what do I find? Well a picture speaks a thousand words.....
http://i40.tinypic.com/mj225t.jpg


.... A thousand words, and all of them filled with contempt.

Thinning the Herd is the name of an emergency, a pursuit, and a weekly contract that has not yet been released. Giving them all the same name was not good planning, IMHO, especially since the one you need is not yet in the game.

The contract is due to be released after the Most Wanted contest ends (IIRC, on the 13th).

That's actually a bug with their help desk window. Or so it was said.
That's not the actual response, but for some reason it puts random letters in the response box.

The pursuit hasn't been added to the game yet (the one you're talking about) they said it won't be added until after the most wanted grind contest ends.

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Originally Posted by Shogo_Yahagi

Thinning the Herd is the name of an emergency, a pursuit, and a weekly contract that has not yet been released. Giving them all the same name was not good planning, IMHO, especially since the one you need is not yet in the game.

The contract is due to be released after the Most Wanted contest ends (IIRC, on the 13th).

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Good to know, Thanks, I just wish instead of a smart *** comment by a support member in between stuffing his face with Cheetos, he could have given me a straight answer.

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Originally Posted by Mattias Nilsson

You guys at Trion like constructive criticism, well you have by far, bar none, the absolute worst customer service I have ever encountered with any game ever. On Saturday I posted a ticket with an issue I had, past experience had me wait 2 days before expecting someone to drag their knuckles over to a keyboard to check it out and respond, low and behold, nope, no response. So I posted an update on the ticket and immediately got the auto response that ticket volume is higher than usual and I should close my ticket if it was resolved, which it wasn't because no one had bothered to give me an answer at least. So I log on today to check and see if there has been a response yet. And what do I find? Well a picture speaks a thousand words.....
http://i40.tinypic.com/mj225t.jpg


.... A thousand words, and all of them filled with contempt.

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believe it or not mate that's not a reply lmao happens everytime I send a ticket on the in gae sapport desk if u edit it u randomly get 3 letters pop up there just so happens urs sayswhy rather funny though looks like a troll but I have had a lot better luck with the webpage tickets n also if u have any pursuits reset on u they will forward it onto ur account not a kiss *** but they are good that way

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Originally Posted by Arsenic_Touch

That's actually a bug with their help desk window. Or so it was said.
That's not the actual response, but for some reason it puts random letters in the response box.

The pursuit hasn't been added to the game yet (the one you're talking about) they said it won't be added until after the most wanted grind contest ends.

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Wait wait wait.. they even have bugs with thier help desk? XD That makes me chuckle for some reason.

I'm sorry, but I've been laughing for like 5 minutes straight at this.

The game just so trolled you.

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Originally Posted by Archeus9

Wait wait wait.. they even have bugs with thier help desk? XD That makes me chuckle for some reason.

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When you put in a ticket, it will sometimes completely delete all of your ticket and replace it with random letters.
And when you send one in and it's still open, it will show some random letters as a response though they haven't replied yet.

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Originally Posted by Arsenic_Touch

When you put in a ticket, it will sometimes completely delete all of your ticket and replace it with random letters.
And when you send one in and it's still open, it will show some random letters as a response though they haven't replied yet.

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Oh i know i get it, and i belive you, i am just rolling over and dying laughing inside at the irony. XD

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Originally Posted by Mattias Nilsson

.... A thousand words, and all of them filled with contempt.

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........Why?

I had 3 tickets open for a week i decided to go through thier main support webpage instead of in-game and i got an answer and a solution within 24 hours.

If you think about it, the ongoing bugs with the support functions DO sum things up pretty well.

My copy of Defiance is currently 43 mins away from finishing patching...

Is this what I'm supposed to expect from this game in 43 mins? I've already heard that this game is buggy as hell, so why did you guys (Trion) not have a 6 month open beta first, THEN release the game?

Yes, I realize no game in existence has a 6 month open beta, but are us customers just pieces of crap to you who don't deserve a (almost) bug-free game?

But hey, I haven't even logged ingame yet, maybe I'll be that one lucky person who won't encounter a single bug.

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Originally Posted by JugsOfHolyness

My copy of Defiance is currently 43 mins away from finishing patching...

Is this what I'm supposed to expect from this game in 43 mins? I've already heard that this game is buggy as hell, so why did you guys (Trion) not have a 6 month open beta first, THEN release the game?

Yes, I realize no game in existence has a 6 month open beta, but are us customers just pieces of crap to you who don't deserve a (almost) bug-free game?

But hey, I haven't even logged ingame yet, maybe I'll be that one lucky person who won't encounter a single bug.

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You will encounter bugs but it sounds like you have been watching too many biased reviews or reading too many troll threads and have already formed a negative opinion. Your best bet is to go in and just play the game.

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Originally Posted by JugsOfHolyness

My copy of Defiance is currently 43 mins away from finishing patching...

Is this what I'm supposed to expect from this game in 43 mins? I've already heard that this game is buggy as hell, so why did you guys (Trion) not have a 6 month open beta first, THEN release the game?

Yes, I realize no game in existence has a 6 month open beta, but are us customers just pieces of crap to you who don't deserve a (almost) bug-free game?

But hey, I haven't even logged ingame yet, maybe I'll be that one lucky person who won't encounter a single bug.

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I put in a ticket and got a response within a couple days. They also emailed a copy of their response and my original ticket.

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Originally Posted by Clarkeh

You will encounter bugs but it sounds like you have been watching too many biased reviews or reading too many troll threads and have already formed a negative opinion. Your best bet is to go in and just play the game.

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I agree with most of what Clarkeh said. Definitely. Still.. go play the game. It is fun for many, at the very least, up to the point of the final boss. Its worth its box money.

Id suggest waiting on the store though until you finished the game, which wont take you long. To see if you wish to invest any more money in the game.

Oh.. and they are still working on the whole.. " game impacting the show" thing :p

Hope that helps.

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Originally Posted by Mattias Nilsson

Good to know, Thanks, I just wish instead of a smart *** comment by a support member in between stuffing his face with Cheetos, he could have given me a straight answer.

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Oh man! Every time I talk bad about customer support I always call them cheeto eaters!!! I once asked someone to pass me on to the lead cheeto eater.

We should be besties.

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Originally Posted by OcR Grav

Oh man! Every time I talk bad about customer support I always call them cheeto eaters!!! I once asked someone to pass me on to the lead cheeto eater.

We should be besties.

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LMAO, great minds think alike they always say. :cool:

http://imgs.xkcd.com/comics/debugger.png

It can take a website a while to realize it has a problem with its "report a bug" form

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Originally Posted by Arsenic_Touch

When you put in a ticket, it will sometimes completely delete all of your ticket and replace it with random letters.
And when you send one in and it's still open, it will show some random letters as a response though they haven't replied yet.

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That might be the worst support desk software in history.

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Originally Posted by imbanned

you seem surprised you got this lol im going to have trion refund all my bits and my season pass find a game that works and mods that wont delete your threads cause it makes them look bad

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Mods delete threads that turn into pointless flame wars. Not because it makes them look bad. Moderators are here to keep the forums civil.

if you want a place with little moderation go to 4chan

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Originally Posted by Mattias Nilsson

You guys at Trion like constructive criticism, well you have by far, bar none, the absolute worst customer service I have ever encountered with any game ever. On Saturday I posted a ticket with an issue I had, past experience had me wait 2 days before expecting someone to drag their knuckles over to a keyboard to check it out and respond, low and behold, nope, no response. So I posted an update on the ticket and immediately got the auto response that ticket volume is higher than usual and I should close my ticket if it was resolved, which it wasn't because no one had bothered to give me an answer at least. So I log on today to check and see if there has been a response yet. And what do I find? Well a picture speaks a thousand words.....
http://i40.tinypic.com/mj225t.jpg


.... A thousand words, and all of them filled with contempt.

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If you had bother to use the online chat help they would had told you that "thinning the herd" will be checked off the list in a few day´s. They keep it open until the contest is over.
That is what they told me when i "called" them up.
I understand why you would not use the online support desk, it can take like 1-2h if unlucky to get thru. BUT i got to defend them a little, once you get thru and get live support they are really great and easy to work with.

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Originally Posted by RegularX

That might be the worst support desk software in history.

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It's a visual bug. Everything there is still present, you just can't see it.

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Originally Posted by Arsenic_Touch

It's a visual bug. Everything there is still present, you just can't see it.

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Be that as it may, having a support desk setup that doesn't do exactly what happened to the OP would seem like a pretty low level requirement. "Randomly generated responses" of any kind is a pretty bad idea.