Can't tell if serious
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Your whole post makes my brain hurt for a lot of reasons, but lemme just skip ahead to the main point.
Not all the customers are unhappy, just disappointed. And also that article is a bit of a falsehood, as they have separate servers for the same game, which technically means it's not cross-platform so their figures of registration based on that alone (save the Steam/Amazon/etc. figures) are estimated AT BEST. WoW, on the other hand, was only on the PC and only sold through brick-and-mortar retailers and Blizzard proper back during it's initial release - no digital downloads, no promises of DLC "fixing" the game, just a bunch of nerds that saved for over a decade after making Diablo and Warcraft RTS games to attempt to expand their Battle.net servers to a worldwide scale on a 3D role-playing game. Started with 6 races, all unique, and had a crapton of problems that were mitigated over the course of the year after it's release...
But in the first month, it had millions, yes, MILLIONS of people playing, fixing it, hell many people even took it to private servers for some years because they thought Blizzard wasn't handling their business right. But did they get mad? Nope - they hired many of the privateers when Blizzard officially stopped support of private servers to be GMs, programmers, etc. and with their combined works, now WoW is a (mostly) functional game. The funny part about all of this? Many of these things were done before 2006.
Do you see Defiance, hell, even Trion surviving for over a decade at the current path they are going? A company can't rely on one game (Rift) to save them from messing up a game that they were paid a mighty high-dollar to make and haven't even really begun to finish.
I know, right? I personally use a Logitech G600 (In white! Now on sale for $10 off!) and would never allow my personal preferences to make their way onto the forums. And I am totally not paid off to write this. It's true, because I said it is.
I'm really happy the show got renewed because I enjoy watching it. However, Defiance the game took them 5 years to get the state that it's in now... which makes me very skeptical when somebody says something like, "Oh just give it a month and it'll have everything it was supposed to have at launch and the bugs will be fixed."
It's like really? 5 years didn't fix things, but 5 Years + 2 Months is the magical number that would have?
All I have to say to this is... Duke Nukem Forever...
On topic, I more then likely won't watch any of the Defiance TV show till it comes out on Blueray. I honestly can't stand watching episodic TV shows until they come out on DVD/Blueray/Netflix, hell I can't stand watching TV in general anymore as it is.
I only really watch two episodic TV shows now, The Walking Dead and Game of Thrones even then it still annoys me having to wait till the next week. I think my issues with stuff like that all started from watching Dragon Ball Z when I was younger, if you watched DBZ you know exactly why I say that I think that.