The problem is communication.

This is what you get when community manager uses this, official forum, as his personal Twitter account.

Edit: And his henchmen are only capable of closing threads.

The level of communication that is desired is counter to much of the philosophy of implementation of the game and Trion's policies in those regards. At this point the best thing I can say is that you should be glad that they dont. Ignorance is very much bliss at this point.

Please. Trion do a great job of keeping the gamer in the loop.
I would've hate to see you guys deal with the Test Drive Unlimited 2 developers when it launched and failed. Literally nothing.