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Got on the game this morning and boosts I've purchased, as well as clan boosts are gone again. Trion is ripping us off yet again - they won't refund any of what we've lost that we paid for!!! Are they pulling a grab what they can before they close the doors??? I submitted a support ticket, but no response - don't really think they even look at them. Pretty crappy way to deal with people who paid for their game and stuck with it through all the bugs and crashes.
It happened to me and they immediately restored the boosts I'd purchased for myself and for my clan, as well as those that others had and they even extended the time on them. I also submitted a support ticket and it was taken care of right away. Try logging off and on again or completely backing out of the game and coming back in.Quote:
Originally Posted by basshawk67
It has happen to me several times , did the live chat and they stated that they dont refund , sorry but things happen . Total theft but they get away with it .
also it is there policy not to refund if the servers goes down , like the last update . funny how they can do it do customers , you think after the less then below par launch the game had they would be trying to keep gamers , but nope
About as crooked as it gets in the gaming world - maybe a lawyer would get their attention? But then I'm sure they figure that the kids that play wouldn't go that far, and they probably figure that adults who play and get tired of the scam would just take their gaming elsewhere. Too bad - cuz the game showed so much potential.
I'm not sure if it happened to me. I bought all the personal boosts a week or two ago, and they were gone after 24 hours. I expected longer for the price, and to be honest, I don't know what 24:00:00:00 even means. I thought maybe it was days:hours:minutes:seconds., but my boosts definitely didn't last for multiple days.
I smell a lawsuit brewing.
Quote:
Originally Posted by basshawk67
I'm going to repeat this and say I submitted a support ticket and it was immediately taken care of with time added to the boosts. I did have to quit the game and come back in again to have it show up but they did take care of it. Sorry if this hasn't worked for you but I don't tend to think I'm special and they just like me better. I know that isn't the case.
That isn't a refund by the way and you'd have to live in a vacuum to not understand that's the problem with downloadable content everywhere. No company will offer refunds for such content so why would anyone be asking for a refund? And downloaded content is always "buyer beware". You agree to terms before you buy so it's likely that you would have no legal case for anything here.
This is actually one of the things I hate about everything going to all digital downloads as well as the idea of licensing content. But again, you should be asking them to restore the boosts and to extend them for those who have not done so.
This appears to be a miscommunication issue.
Boosts are real time, so when you purchase a boost for 1 Day you get them for 24 hours from the time of purchase, which mean you bought them at 7am EDT Monday then the boost is out on 7am Tuesday. It is not 24 hours of game play time.
I believe there in lies the confusion, but the system has been that way since launch.
Boosts last 24 hours. If you buy multiples of the same boost, then you will see 1 day, just under 24 hours, minutes, seconds, and so on, something like this: 1d 23:59:48:01 counting down.Quote:
Originally Posted by Leathernek1
Did you know the earth is round?Quote:
Originally Posted by Buruko
Sure. Doesn't mean everyone else does or believes so.Quote:
Originally Posted by TurboSquid
I was merely trying to clear up the issue as it appeared that folks posting in the thread did not understand boosts were real-time not game-time.
See below...
Quote:
I'm not sure if it happened to me. I bought all the personal boosts a week or two ago, and they were gone after 24 hours. I expected longer for the price, and to be honest, I don't know what 24:00:00:00 even means. I thought maybe it was days:hours:minutes:seconds., but my boosts definitely didn't last for multiple days.
Seeing as some people actually have thought the boosts lasted for days, it's not unreasonable to explain that the boosts are for 1 day in real time. This might be misunderstood by others who might have played other games where boosts were based upon in game time. I've played others where you were given 4 hours of bonus xp and that was in game time and not real time. But I did realize in this game it's based upon real time.Quote:
Originally Posted by TurboSquid
In a standard timer format, that is referring to twenty four days. I don't know if it was a typo, and assuming they know that's not 24 hrs, I have nothing else.
Contradicting to what I just said about timer formats, that makes no sense. A standard 1 day boost timer would look like: 23:42:07Quote:
Originally Posted by Indra Echo
If you buy a single 24 hour boost, that is what you get, but when multiple 24 hour boosts are purchased such as in a clan, you actually get x number of days of boost - all of those are now gone, as well as the boosts I had purchased last night - the ones I purchased last night should have been there until tonight - not gone this morning!
So say you bought 5 days worth of boosts, so the timer should look something like 118:09:46 Your saying it expired overnight? I would defiantly contact support over this. Usually this only happens with server downtimes, like patches and such.Quote:
Originally Posted by basshawk67
Quote:
Originally Posted by TurboSquid
You missed the part where I said it was about multiple days-what I was showing an example for and didn't properly explain was if someone bought two of the same boost which would then encompass two days. It would show up as 1d and then 23 hours and change after it. Buying one boost would show 23 hours and change that would count down in real time.
That's how it's shown up for me. The only boost that showed days in actual hours was the boost I got for loot for buying the season pass and/or at the beginning of the game.
When you noticed they were absent did you quit the game and re-start it. I've done this and the boosts were back again. I also did this after submitting a support ticket and got the boosts back with time added on.Quote:
Originally Posted by basshawk67
Seems like you and I are the only one who read terms of service agreements. 'Quote:
Originally Posted by Indra Echo
This is just another confusing, unexplained thing in Defiance that we have to deal with, get frustrated and figure out on our own. +1 Trion
my only problem is if you buy the boost and let's say the sever is down for 8 hour or more , in my point of view trion failed to proved they service they sold us for that boost. but your are right they play the game saying it isnt their fault , please who is running the servers then
Are clan boosts even working yet? I keep reading threads saying they are not actually functioning...
Sledge said they were. Though my clan leader spoke to a GM and they said they were bugged. So who knows at this point.Quote:
Originally Posted by Merrin Nightbringer
So much conflicting information everywhere.
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Originally Posted by TurboSquid
How so? It's actually rather straightforward IMO. When I play a game I try to check out all the options so first thing I did was look at the wheel of options and checked out settings-saw support and so on but didn't need them right away. Someone on these forums was telling people to submit support tickets here and I never found that but I've used the in game version and it's worked fairly well.
As far as boosts. I think those are straightforward too. The bugs do need to be fixed, but we also have to become informed customers and keep an eye on our money, not expect companies to do it for us. We buy the boosts-we need to make sure we get what we pay for. We also have to pay attention to all the fine print that exists everywhere in our lives. Trion didn't invent it and every company uses it. Buy xbox live points, redeem PSN cards, get anything downloaded digitally and you just agreed there are no refunds.
You also need to pay attention when companies such as Sony and MS change their TOSs-things you agree to from time to time. Sony is pretty up front about this and releases new statements. MS is less so and often covers their agreements with the idea that terms of service may change without warning and you are agreeing to that. I don't know what Steam does but I'm sure it's similar.
The point here is that downloaded content (at least in the US) cannot normally be returned and refunded. Even physical game discs often can only be exchanged for the same title. If you have a complaint with game devs, that's where you should start-their return policies and the return policies of companies you buy the games from.
Until those things change, there's no reason for game devs to actually listen to fans at all. The fact that some do really shows some character.
Man, the 47th had like twenty bucks worth of boosts disappear about three weeks ago and support pretty much told me to get bent.
Anyways, they still seem to be bugged as I test them periodically with the cheapest one. It usually disappears after about five minutes.
So yeah, don't buy'em.