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Type: Posts; User: ZamboniChaos

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  1. Hey there! If you've already tried basic...

    Hey there! If you've already tried basic troubleshooting, go ahead and submit a ticket so our CS team can look into this for you. Make sure you attach your DxDiag report as well!
  2. Unfortunately, while our CS team does do their...

    Unfortunately, while our CS team does do their best to accurately respond to the issues reported, these mistakes do happen. However, the CS agent I spoke with took another look at the problem and...
  3. Hey there! I'm sorry for the confusion. I had one...

    Hey there! I'm sorry for the confusion. I had one of our agents take a closer look at your ticket, and it looks like he sent you a follow-up reply a few minutes ago to clarify what's happened here.
  4. Cyber Rig Hotfix - April 17, 2017 - 10AM PDT (5PM GMT)

    http://webcdn.triongames.com/patcher/glyph-all/hotfix_defiance.jpg

    Greetings ark hunters!

    We're bringing Defiance offline on Monday April 17, 2017 to update the contents of the Cyber Rig Crate....
  5. Cyber Rig Hotfix - April 17, 2017 - 10AM PDT (5PM GMT)

    Patch Notes


    Updated Cyber Rig Crate contents
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    Glad to hear our CS team was able to help! :D

    Glad to hear our CS team was able to help! :D
  7. Hey there! Our CS team will definitely review...

    Hey there! Our CS team will definitely review your ticket as soon as they can. At the moment, they're working through a large amount of tickets so it may take a few days. Thanks for your patience!
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    Hey there! I confirmed your ticket was in our...

    Hey there! I confirmed your ticket was in our queue, so it'll be reviewed as soon as our team takes care of the tickets in front of yours.
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    Hey there! I just sent you a PM regarding this.

    Hey there! I just sent you a PM regarding this.
  10. Hey there! I just confirmed that the team is...

    Hey there! I just confirmed that the team is looking into this now. Thanks for your patience!
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    Hey there! It looks like our CS agent is still...

    Hey there! It looks like our CS agent is still reviewing your ticket, and they'll be following up with you shortly regarding this trade issue.

    Regarding the purchase problem you reported, it...
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    Thanks for the heads up! I've passed this report...

    Thanks for the heads up! I've passed this report along to the team.
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    Hey there! Have you tried reinstalling the game...

    Hey there! Have you tried reinstalling the game and running it via the Glyph client as opposed to Steam?
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    Hey there! You may want to give these...

    Hey there! You may want to give these troubleshooting steps a try and see if they help. If you're launching the game through Glyph, we also have some Glyph troubleshooting that might be worth a shot...
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    Your ticket is moving up the queue, so we'll...

    Your ticket is moving up the queue, so we'll respond as soon as we take care of the tickets in front of yours!
  16. Thread: Bit store

    by ZamboniChaos
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    Hey there! I just confirmed one of our CS agents...

    Hey there! I just confirmed one of our CS agents responded to your ticket, so please review it as soon as you can.
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    Hey there! Thanks for bringing this to our...

    Hey there! Thanks for bringing this to our attention. We'll look into it!
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    It looks like we're back! This may have been an...

    It looks like we're back! This may have been an Xbox Live outage, but we'll keep an eye out for any potential problems.
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    It looks like the issue may be clearing up. Try...

    It looks like the issue may be clearing up. Try logging in again as soon as you get a chance!
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    Thanks for the info! We're looking into it.

    Thanks for the info! We're looking into it.
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    Hey there! The team is looking into this as we...

    Hey there! The team is looking into this as we speak.
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    We're looking into this now. Thanks for the heads...

    We're looking into this now. Thanks for the heads up!
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    Hey there! For Glyph, these troubleshooting steps...

    Hey there! For Glyph, these troubleshooting steps might help you. You may also want to try verifying the integrity of your Steam cache as well. If all else fails, submit a support ticket and our CS...
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    Hi there! If you're having trouble submitting a...

    Hi there! If you're having trouble submitting a support ticket, you can simply send an email to support@trionworlds.com.
  25. Hi Doc! This is actually intended, as the mobs...

    Hi Doc! This is actually intended, as the mobs for the NW arkfall are different than the ones required for the DF contract. Hope this helps!
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