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    Bits store is not the same as bug fixing, these...

    Bits store is not the same as bug fixing, these are different teams working. If developers could tell us the exact dates then we would have it done years ago. Unfortunately, we have no timeframes...
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    Could you please tell me more information about...

    Could you please tell me more information about this bug? Is it happening all the time or gets fixed during daily server restart?
    And more importantly if you still experience it?
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    Nothing was done on a purpose. All what is...

    Nothing was done on a purpose. All what is listed in this thread is considered as a bug and weíre waiting for a solution. Yes, it takes extremely long and we are waiting for more info than just...
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    I know how you feel about Christmas in Defiance...

    I know how you feel about Christmas in Defiance and this is absolutely not the outcome we have expected too.

    Just to make it clear Advent Calendar was not an ingame event. Itís was a community...
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    This survey was only meant to be published on...

    This survey was only meant to be published on Social Media; this is why it wasnít shared on forums.


    Regarding original Defiance I remember that we have pointed this too but because of short...
  6. Thread: proto question

    by Medjed
    Replies
    47
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    1,472

    This thread just randomly got up into my list, my...

    This thread just randomly got up into my list, my bad.

    Currently Tirade and Outburst are Bargain Box exclusives. I may bring you next week more info if they are planned to be included in the...
  7. Thread: Bits

    by Medjed
    Replies
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    163

    Usually it takes approximately 48h to get a...

    Usually it takes approximately 48h to get a response. If not please send me your ticket number in the PM (not the payment reference number). Sometimes tickets land in a wrong query so they get lost...
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    There was server restart so it should work now....

    There was server restart so it should work now. If not could you please tell which platform it is?
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    Depends what kind of bug it is, some minor issues...

    Depends what kind of bug it is, some minor issues can be fixed during the event. However not reporting will not get it fixed at all, therefore they might get overseen again and involve the future...
  10. Thread: Py 1/13/20

    by Medjed
    Replies
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    2,720

    @RJRJ35 Thanks! That's basically all we need for...

    @RJRJ35 Thanks! That's basically all we need for further checks. We'll take a look if there's anything to improve Py.
    @KevinVonBach That’s for developers but first we need to figure out what makes...
  11. Thread: Mann Auf!

    by Medjed
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    There are some issues with it but we will give an...

    There are some issues with it but we will give an update regarding this matter in a next few days.
  12. Thread: Py 1/13/20

    by Medjed
    Replies
    84
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    2,720

    Is this a problem because Py brings same rotation...

    Is this a problem because Py brings same rotation or because you donít like the JP he offers?
    In that case what JPs you consider would be worth to add or were available in the past years?
  13. It will stay like this permanent if it won’t get...

    It will stay like this permanent if it won’t get worked on, but we never said that we don't care about it. Just to let you know we have gathered the information during the last two months. Collected...
  14. Thread: Event JP Drops?

    by Medjed
    Replies
    118
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    6,615

    View Post

    Iím sorry that we couldnít fix it during the Solstice Strike event. However even through the event has ended it doesnít mean that developers will drop this issue.
    Itís still being worked and I will...
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    Please send a ticket to the support center for...

    Please send a ticket to the support center for the further check (if you haven't yet).
    According to our tests the cache is dropping only Frigid Impact items and there shouldn't be any regular items.
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    It’s not right to ask me about the things that...

    It’s not right to ask me about the things that developers are working on or who and how many I can reach directly. Therefore, I’m definitely not going to share this information with you just because...
  17. The community managers are like news...

    The community managers are like news communicators. Today we might receive the info that we're getting a patch and tomorrow we can get another info telling us that company got bought by the other...
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    I see no developer sitting next to my desk. Does...

    I see no developer sitting next to my desk. Does that mean the developer is a lie or just hiding in a skin of community manager?

    As Community Managers we can answer these questions but this is...
  19. Thread: Essence drain

    by Medjed
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    Could you please provide some screenshots or...

    Could you please provide some screenshots or photos where to locate this missing string?
    Then we will be able to apply a correct translation.

    Also it's just a localization issue so even if it...
  20. Thread: Advent Calendar

    by Medjed
    Replies
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    2,697

    All rewards have been sent. Those who have...

    All rewards have been sent.
    Those who have informed me about the missing rewards were also credited today (if qualified).
    If you are still missing any reward you can send me a personal message...
  21. Thread: Advent Calendar

    by Medjed
    Replies
    26
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    4,205

    All rewards have been sent. Those who have...

    All rewards have been sent.
    Those who have informed me about the missing rewards were also credited today (if qualified).
    If you are still missing any reward you can send me a personal message...
  22. Thread: Event JP Drops?

    by Medjed
    Replies
    118
    Views
    6,615

    The developers are looking into this issue....

    The developers are looking into this issue. Unfortunately thereís still no information if JPs will return until the end of Solstice Strike but once solved we will let you know the details.
  23. Unfortunately, as Community Managers we cannot...

    Unfortunately, as Community Managers we cannot give you a clear answer yet. We have provided community requests to the developers but we have no information about the progress. At this moment it...
  24. There’s no clear yes or no to answer the...

    There’s no clear yes or no to answer the question.
    The developers may have abandoned or changed the old roadmap they promised us in 2018 but none said that they can’t do a new one. Whatever the...
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    Did you get your refund? I heard some tickets...

    Did you get your refund? I heard some tickets were sent to a wrong query so this is why there's a delay for some.
    If you got no refund please send me your request's ID and I'll send it to the...
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