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TOS
D. Virtual Currency and/or Virtual Goods
Purchases of Virtual Currency and/or Virtual Goods will be available for use upon completion your purchase and are therefore non-refundable, unless otherwise required by law.
As Trion deems necessary, in its sole and absolute discretion, Trion may limit the total amount of Virtual Currency and/or Virtual Goods that may be purchased at any one time, and/or limit the aggregate amount of Virtual Currency and/or Virtual Goods that may be held in your Account.
You are solely responsible for verifying that the proper amount of Virtual Currency and/or Virtual Goods has been added to or deducted from your Account during any given transaction. You are responsible for notifying Trion immediately if you believe that a mistake has been made with respect to your Virtual Currency and/or Virtual Goods. Trion, in its sole discretion, may require additional information and/or documentation to verify your claim, and once Trion has the information that Trion deems necessary to verify your claim, Trion may take action to freeze your Virtual Currency and/or Virtual Goods and, if frozen, may unfreeze such Virtual Currency and/or Virtual Goods once Trion has returned control of your Virtual Currency and/or Virtual Goods to you. Regardless of any actions Trion may take on your behalf, you acknowledge and agree that Trion has sole and absolute discretion in determining whether or not your claim is valid and, if so, the appropriate remedy.
Trion reserves the right to reduce, liquidate, deactivate, suspend or terminate your Virtual Currency and/or Virtual Goods if Trion determines in its sole discretion, after investigation, that you have misused such Virtual Currency and/or Virtual Goods to conduct any fraudulent or illegal activity.
If you leave a balance of Virtual Currency unused for a period of time set forth by your state, country, or other governing body in its unclaimed property laws, or if your account is closed, whether voluntarily or involuntarily, we may process your Virtual Currency balance in accordance with our legal obligations, including by submitting funds associated with your Virtual Currency balance to the appropriate governing body where required by law.
YOU ACKNOWLEDGE THAT THE VIRTUAL CURRENCY AND/OR VIRTUAL GOODS YOU ACQUIRE HAVE NO MONETARY VALUE AND CANNOT BE REDEEMED FOR MONEY, GOODS, OR OTHER ITEMS OF MONETARY VALUE.
E. Refund Policy
ALL SUBSCRIPTION FEES (INCLUDING ANY GAME CARD REDEEMED FOR SUBSCRIPTION SERVICES) AND FEES ASSOCIATED WITH VIRTUAL ITEMS, IF ANY, ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART [AS ALL SUBSCRIPTION SERVICES, VIRTUAL CURRENCY AND VIRTUAL GOODS ARE AVAILABLE FOR USE UPON PURCHASE]. YOU AGREE THAT TRION IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY BACK FOR PRE-PAID TIME AND/OR VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER VOLUNTARILY OR INVOLUNTARILY.
Additionally, as products or services (such as Game(s) or Virtual Items) that are downloadable are deemed used promptly upon completion of your purchase, no refunds will be made for such purchases. Unless otherwise required by law or permitted by this Agreement, downloaded products, account keys purchased to activate or unlock downloaded software (including any Game(s) and/or Game Client(s)), and Virtual Items are not refundable or redeemable for any sum of money or monetary value from Trion at any time.
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