too late for a season pass refund? anyone know?

[szul]

yeah well mine was on xbox so im guessing i wont be so lucky, microsoft support is not exactly easy to deal with

Surprisingly, I went through the online chat of XBox Support and explained the entire situation, including the promise of the DLCs, the delays, the issues with the games--basically everything that I could remember, and I explained how there was a lack of confidence that the five DLCs would be produced. The support representative took my information and forwarded it to the consumer advocate division (something like that). Within two days, I received an email stating that they refunded me the Microsoft Points. I did this about a month ago.

Good luck.

[Indra Echo]

Steam will refund it kinda have to jump thru hoops but they will refund it if you email them statements from launch about first dlc. And the ones from may when was supposed to drop after patch 1.20 . After I emailed those statements mine was refunded.

Didn't go back on my card but went into my steam wallet, but that was ok with me as well.

I assume you also gave Trion back that Hellbug cap and the other stuff you got right?

[Telemachus]

Wondering if the SAW nerf will be before or after the dlc ?

If it's before I'll just attempt to nerf them by getting my preordered season pass refunded from steam.

Hell, the way things are going I'll be able to buy it again for a 1/4 cost a week or two after 1st one is released... someday... sometime, maybe before the end of the year.

Bought the game, preordered standard and the deluxe upgrade for $100, three months later it's $23. I wouldn't buy the upgrade if I had to again. So $13, about the true worth of the game.Still haven't gotten my red suit , yes I've checked the claims and reported it missing several times. nada.

Preordered the season pass back in march.

[Indra Echo]

Surprisingly, I went through the online chat of XBox Support and explained the entire situation, including the promise of the DLCs, the delays, the issues with the games--basically everything that I could remember, and I explained how there was a lack of confidence that the five DLCs would be produced. The support representative took my information and forwarded it to the consumer advocate division (something like that). Within two days, I received an email stating that they refunded me the Microsoft Points. I did this about a month ago.

Good luck.

Apparently a lot of people unfamiliar with videogames and the fact that every company out there has buggy games as well as delays in releasing content, do not feel it necessary to abide by their own promises. And yet they hold some companies to higher standards when they report that their intent is to release content within a certain timeframe. I'm merely saying it's totally ridiculous and impossible for any gaming company to state that DLC will release on a certain date unless that DLC has already been created before the game's release. And if so, that means the DLC maybe should have been in the original game. Trion and the show's producers always said that some of the content will be decided by the way we play and what we want. The Volge sieges are a part of that-the devs have said they didn't realize sieges would be so popular and once they saw that they decided to make more. Same with Dark Matter arkfalls.

I'm not saying you don't have every right to ask for a refund but I am saying that when you go and purchase a season pass from any company, you must understand that they don't all have promised dates in mind for release. And most of the crap you get with season passes is merely more maps and a lot of them are re-rolls from previous games-so you're paying for repeat content. It's much harder to create DLC for a game like this and deserves some extra time. And most season passes only get you some discount on multiple $15 packs that have no free component and no extras.

[Kleptobrainiac]

Might as well try to get the refund now.

Think about it this way. I'm sure they'll drop the price again after it releases so you'll come out ahead in the long run. Also, after 2 weeks of the first DLC, I imagine you'll have gotten bored with whatever "content" was in it. And that's when the buyer's remorse is really gonna set in.

Cut the cord man, it's the only logical option.

[szul]

Apparently a lot of people unfamiliar with videogames and the fact that every company out there has buggy games as well as delays in releasing content, do not feel it necessary to abide by their own promises. And yet they hold some companies to higher standards when they report that their intent is to release content within a certain timeframe. I'm merely saying it's totally ridiculous and impossible for any gaming company to state that DLC will release on a certain date unless that DLC has already been created before the game's release. And if so, that means the DLC maybe should have been in the original game. Trion and the show's producers always said that some of the content will be decided by the way we play and what we want. The Volge sieges are a part of that-the devs have said they didn't realize sieges would be so popular and once they saw that they decided to make more. Same with Dark Matter arkfalls.

I'm not saying you don't have every right to ask for a refund but I am saying that when you go and purchase a season pass from any company, you must understand that they don't all have promised dates in mind for release. And most of the crap you get with season passes is merely more maps and a lot of them are re-rolls from previous games-so you're paying for repeat content. It's much harder to create DLC for a game like this and deserves some extra time. And most season passes only get you some discount on multiple $15 packs that have no free component and no extras.

Unfamiliar with video games and every company out there? Try not to make assumptions. This isn't about just the DLC release rate. People have lost confidence in the company--a company that used to update quite frequently and honestly about their issues. Many no longer have the confidence that Trion can produce 5 quality DLCs in the timeframe given, and many haven't liked the direction that some of the in-game decisions have taken. It's a completely valid option to seek a refund based on these concerns, and then take a wait and see approach to the first DLC.

[Indra Echo]

Wondering if the SAW nerf will be before or after the dlc ?

If it's before I'll just attempt to nerf them by getting my preordered season pass refunded from steam.

Hell, the way things are going I'll be able to buy it again for a 1/4 cost a week or two after 1st one is released... someday... sometime, maybe before the end of the year.

Bought the game, preordered standard and the deluxe upgrade for $100, three months later it's $23. I wouldn't buy the upgrade if I had to again. So $13, about the true worth of the game.Still haven't gotten my red suit , yes I've checked the claims and reported it missing several times. nada.

Preordered the season pass back in march.

The cost of all games drops off significantly especially for the Steam version. For consoles right now the game is around $30-$40 on Amazon and other places. So what? You had 3 months of play in the interim. You paid the going price for a game-$60 and it's well worth that price, moreso than a lot of other games being released by bigger name companies (cough, Black Ops2, cough). And with far more play and yes, different additional and changing content.

I guess Trion just hates you. I got my red suit right away but then I'm special. And no one forced you to buy anything at all, not the extras not the season pass. Pre-ordering anything means you assume (take on) the risk of it not being what you wanted it to be. I don't pre-order games anymore because there's just too much crap out there and from companies that by now should know how to make that game they keep releasing every freaking year with little change. The list of companies I'm done with is a long one. But Trion isn't one of them. I've had way more fun with this game and a lot more time playing it than a lot of other games (er, 5 hours for most for SP and then don't even try and tell me that Defiance is the most repetitive and has the most grinding of any other game).

Yeah, I like Defiance and yes I also know there are bugs. Read up on the history of MMOs. These are among the hardest to work the bugs out of and it's even more difficult trying to do it on different platforms.

[Shandri]

You might be able to, just because the game's future is so "iffy," and the first DLC is not out yet. I just got a refund this week for it to my PSN account. I hated to ask for it because I still like the game, but I worry that the game will not last long enough for all of the DLC covered by the pass to be released. I plan to just buy them as they are released, which seems the safer bet now.

Sony's policy is that all purchases are final, but they did make an exception for me because they agreed with my concerns, and also likely because I just wanted it put back to my wallet, not back to my card. If your refund request is for a similar reason, M$ may be willing to refund your points to your account. There are no guarantees, but it's worth asking. If you wait until after the first DLC comes out to ask however, I doubt the request will be considered.

[Indra Echo]

Unfamiliar with video games and every company out there? Try not to make assumptions. This isn't about just the DLC release rate. People have lost confidence in the company--a company that used to update quite frequently and honestly about their issues. Many no longer have the confidence that Trion can produce 5 quality DLCs in the timeframe given, and many haven't liked the direction that some of the in-game decisions have taken. It's a completely valid option to seek a refund based on these concerns, and then take a wait and see approach to the first DLC.

You assume that "people" means all people or the vast majority of people. Not true and you have no facts upon which to base this. Judging from how active the game is it's unlikely this is so.

The ingame decisions vary and people get all up in arms when their favorite million scrip weapon is nerfed (uh oh no more Immunizer ownage). Except anything that is done can be undone and what people may not realize is they may always actively nerf and actively buff different weapons as the balance or imbalance shifts. Or, maybe the complaint is about the opening of EGO perk slots. Big deal. Oh no!!! That's ruining my game. I've heard it all. Trion hates higher level people and yada yada. Except that the opening of slots does not mean lower level people will be on a par with anyone at a higher level. It just means they will be able to try out different options earlier on. But people are worried that it will affect their pristine PvP record and tarnish their Pro PvP reputation. Well they need to get over themselves. This is a game. PvP isn't life and death and no matter what lower level people will still be able to be owned by the "I own all the Legendaries" crowd. Those lower level people still have to get the right perks and they still have to level up their weapons and skills and they still cannot use the higher level weapons that may have more bonus rolls. But they have more slots. My life is over.

Ok salvage is needed a lot at higher levels for mod slots. Trion is looking into it. They also are talking about raising the EGO cap.

The game is more dynamic than you think. But people see things as once created it's written in stone. The thing with an MMO is they can always adjust anything-change it, change it back, change how things affect other things. I personally think that nerfing some weapons which might thereby elevate others to more prominence could be a fun thing. And remember they nerfed Rocket Launchers but they're to be buffed.

I said some were apparently unfamiliar with video games and companies out there and how things are being done. I didn't say those things were good things. And in fact they are not necessarily so. The trend is to focus more on fiscal years and micro-transactions rather than pay for actual play models. Games are now not owned by us, they are licensed to us with certain restrictions and admonishments-they can change without warning. Games are being released with very little single player content, short story lines, and other craptastic stuff to act as big tutorials to get you into MP where the money is. Look at Dead Space 3, Mass Effect 3 and what EA tried to do with its MP. Look at every CoD that's been made and where trends are going-they make the same stupid game every year and they still cannot get it right. BO2 was a shambles when it was released and people couldn't get online for it in the beginning and months after its release the matchmaking is still terrible with it all but impossible to get through one complete match without it restarting. And again it's the same MP that Trion/IW/Treyarch has been releasing year after year. And then there's the random "let's reset all your progress without warning" funtime bug. Made it to 8th prestige with lots of different skins on your weapons? All progress lost. That's CoD. Oh and a lot of the problems with the game will never be fixed as they get ready to release another CoD.

How about Bioshock Infinite? Fun enough but really 5 hours of play? For $59.99. And yet I've had over 1000 hours of play in Defiance and didn't ever have to pay more than that same price. You tell me which game gave me more for my money.

Oh and Halo. Pick one, their MP, their foes, their bland MP maps, well now that's worth it along with the hopping fools that now infest every freaking MP game that allows some jumping. I soooo hate the bonfire Halo bunny hoppers in Defiance PvP. But the Halo games themselves (the MP) are uninspired. I mean I really can't get all that excited about getting my chance to drive a Banshee after the millionth time doing so. And the SP, again 5 hours? Oh wait but you can do it on different levels of difficulty. Goody. And bugs, yes Halo (pick a version) has them, including reset loadouts, game freezes, falling through maps, characters not spawning, exploits, and so on. Just like every other game out there.

Customer Service. People do rag on them about it but this is the only game I've played in which there are ingame ways to contact support, make suggestions, offer feedback, and communicate with the company. And they have responded to every support ticket I've submitted. Even if it's just to say please submit a bug report (because support cannot provide a quick fix and it may need to be fixed in a patch).


Games today are all being released before they are ready and with lots of bugs. They all freeze. They all have lots of errors (including spelling). They all get nerfs. They all get patches that sometimes break other things. They all miss deadlines for content. They all do all the things people claim this game does. I'm not saying don't complain about this one, but I sincerely hope you are just as vocal to those other huge companies that really are the ones responsible for all of this. But no, you'll go out and pay Activision and Bungee for the privilege of playing their game when they are huge parts of the real problem here. Go ahead blame Trion but did any of you ask for refunds for those other games with bugs and that released horrid bland DLC? I doubt it.

[XxLakota3617xX]

wow this Indra must secretly work for Trion or is kissing *** in hopes of getting a job with all the defending of the company. Calm down Indra, not everybody is in love with Trion as much as you are.