Let down Bigtime By Namco Bandai

[Pete]

ALVn: I did a live chat with an amazon rep about the order and he sent an email confirming they would refund fully for the game even though it was opened. I posted this a few pages back. Do it through the live chat and not email though to stand any sort of chance. This i think also seem to be just UK getting any luck with this approach.

[Big Bear]

You are still missing the point. I don't mean to offend you but are you really so thick headed? Have you got any idea about buissnesses at all? how to keep you customers happy?

i spend all day every day resolving customer's issues. What I certainly don't do is compensate customers who have decided to take time off work, or because they pre-ordered a video game and it has been delayed by the publisher. If you know of any retailer that does offer you compensation for that please tell me. I'll go book a holiday.

[ALVn]

ALVn: I did a live chat with an amazon rep about the order and he sent an email confirming they would refund fully for the game even though it was opened. I posted this a few pages back. Do it through the live chat and not email though to stand any sort of chance. This i think also seem to be just UK getting any luck with this approach.

Im on ipad though so i dont even know if i can get this live chat with them :/

[b4l00n]

i spend all day every day resolving customer's issues. What I certainly don't do is compensate customers who have decided to take time off work, or because they pre-ordered a video game and it has been delayed by the publisher. If you know of any retailer that does offer you compensation for that please tell me. I'll go book a holiday.

From what I have read today your 'resolving customer's issues' comes down to 'sorry for the inconveniece it has caused you' or 'contact the supplier' did I miss anything?

[Pete]

Blastiel, did they not mention the fact they will accept it even though it's opened? I made sure they put that bit in writing, as yours just says in line with their T&C.

[Warlander]

Just another reason why digital purchases are the future, also long live PC :P sorry for your troubles though.

[Blastiel]

Blastiel, did they not mention the fact they will accept it even though it's opened? I made sure they put that bit in writing, as yours just says in line with their T&C.

Key line : If you would like to order the standard edition so that you can play from release date, you can certainly return it for a refund once the ultimate edition arrives.

I can't play a game if I can't open it.

[DJTrig]

No time to wait on an answer,its easter weekend so the stores are gonna process early so orders need to be in if we don't want to miss launch.As much as i wanted the UE i just can't leave my money in and pull another 70 quid out my ****,i have a family to feed and bills to pay so it was one or the other and i would rather be there for launch than wait for the extra goodies.

Now if you guys could put all the digital items together and let us get a code from you that would be awesome.

[Darth Jimbob]

Had it out with amazon live chat and this is what i got told... (was posted in another thread)

You are now connected to Teenu from Amazon.co.uk.
Me:
hi
Teenu:
Hello, my name is Teenu.
Thank you for contacting Amazon.co.uk. Could you confirm the name on your account, please?
Me:
james
Teenu:
Thank you, James.
How may I help you?
Me:
i placed a preorder for the Defiance ultimate edtion xbox360 game on the 6/3/13... received an email saying i wont be getting it on the 2/4/13 but now on the 12/4/13... supplier issues or something... but when i look at the ps3 and pc versions of the game they both state a 2/4/13 release date... please explain why im haveing to wait 10days?
Teenu:
I see that the item is released on April 12, 2013.
You will receive the order on the delivery date.
Me:
now look at the ps3 and pc versions
whens there release date?
Teenu:
Could you please give me 2 minutes while I check it for you?
Me:
ok
Teenu:
Thanks for waiting.
The release date which is listed for the xbox is incorrect and you can still expect your item on April 02, 2013.
Me:
oooooooookkkkkkkkkk... how have you come to that response?
Teenu:
I have checked with our internal team.
Me:
ok cool... any chance of an email comfirming that?
Teenu:
You can expect a dispatch confirmation email soon. I will also confirm that via email once this chat ends.
Me:
sweet, well thankyou for your help and for clearing it up for me... you have a good day
Teenu:
You're welcome. Is there anything else I can help you with?
Me:
nope im good ta

[OcelotKharn]

Had it out with amazon live chat and this is what i got told... (was posted in another thread)

You are now connected to Teenu from Amazon.co.uk.
Me:
hi
Teenu:
Hello, my name is Teenu.
Thank you for contacting Amazon.co.uk. Could you confirm the name on your account, please?
Me:
james
Teenu:
Thank you, James.
How may I help you?
Me:
i placed a preorder for the Defiance ultimate edtion xbox360 game on the 6/3/13... received an email saying i wont be getting it on the 2/4/13 but now on the 12/4/13... supplier issues or something... but when i look at the ps3 and pc versions of the game they both state a 2/4/13 release date... please explain why im haveing to wait 10days?
Teenu:
I see that the item is released on April 12, 2013.
You will receive the order on the delivery date.
Me:
now look at the ps3 and pc versions
whens there release date?
Teenu:
Could you please give me 2 minutes while I check it for you?
Me:
ok
Teenu:
Thanks for waiting.
The release date which is listed for the xbox is incorrect and you can still expect your item on April 02, 2013.
Me:
oooooooookkkkkkkkkk... how have you come to that response?
Teenu:
I have checked with our internal team.
Me:
ok cool... any chance of an email comfirming that?
Teenu:
You can expect a dispatch confirmation email soon. I will also confirm that via email once this chat ends.
Me:
sweet, well thankyou for your help and for clearing it up for me... you have a good day
Teenu:
You're welcome. Is there anything else I can help you with?
Me:
nope im good ta

I got told the same thing about 4 hours ago and that then turned out to be a load of poo